Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,337 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,337 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These are the best lights I've come accross, it's a shame Exposure don't make then with removable batteries anymore - it's so much more convenient to carry spare batteries, swap them out when needed and charge the flats at home. Delivery took quite a long time but Sewoong checked in with me to see if I'd recieved them and gave me updates on shipping progress. This kind of service makes a big difference.”

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Posted 5 years ago

“Well priced and delivered on time, perfect.”

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Posted 5 years ago

“Paid for the item and emailed twice to say I had not received it...I got no reply and am still waiting for the item to arrive....poor service”

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Posted 5 years ago

Your order was tried to deliver on 23th Dec. You were not at home. Please check your tracking. PARCEL 1710012*** order no 17100120*** value 9.89EUR weight 0.115kg description ABC code ABC91665683 shipping method APEX Tracked tracking number 846937934***** pickup/prealert date 11-12-2019 date created 13-12-2019 name Shaun **** name 2 postal code PA2 7NT country United Kingdom supplier Hermes UK TRACK & TRACE INFORMATION date status comment 23-12-2019 14:35:00 Delivery Attempted Courier to Re-attempt 23-12-2019 10:25:00 Out for Delivery Delivery 11:00 - 15:00 today 23-12-2019 09:53:00 Out for Delivery Out For Delivery 21-12-2019 03:50:00 In Transit Processed at Hermes Hub

Posted 5 years ago

“bonjour je n'ai toujours pas reçu mon mon article ? cordialement DM”

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Posted 5 years ago

“fast shipping. smooth transaction. item received in good condition. sizing abit small. recommended 1 size bigger.”

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Posted 5 years ago

“Ordered and received a Cinelli frame and Shimano brake levers and brake calipers, paid direct by card not PayPal. They have competitive prices on a lot of hard to get or otherwise unavailable things, with cheap or free delivery. The frame came from USA to Aus via Sth Korea in 5 weeks, very well packaged in original box. That was 2 weeks longer than advised, and communication response was slow, but updates were given after 2 days, and item was tracked with UPS. So very happy with what I ordered and received, having regard to the pricing and lack of availability elsewhere. Would use again provided I’m not in a hurry. The site is genuine with good if slow service, compared to CRC or Wiggle.”

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Posted 5 years ago

“I have not received my item yet”

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Posted 5 years ago

Sorry to delay the delivery. Your order was arrived at Sydney on 24th Dec. However all AU post delivery takes more than other season because of Fire. We will keep checking it with the courier. We will notify you again.

Posted 5 years ago

“I have not recieved my package as yet”

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Posted 5 years ago

Sorry to delay the delivery. AU custom seems delay the process than regular season. We just checked the tracking and it is in Sydney. I think you can get it in this week. We expect you can get it in 12 work days. It's on its way Most recent update Item processed at facility SYDNEY NSW Date & timeThu 19 Dec • 6:26am Tracking history Events in the tracking history are listed from the most recent event to the oldest. Column header Details Column header Date & time column details, Arrived awaiting clearance (Inbound) SYDNEY NSW column time and date,Wed 18 Dec • 7:17am column details, International departure '- enroute to Australia SEOUL (KR) column time and date,Mon 9 Dec • 9:43am column details, Received item from Sender (Outbound) KR-14047, SOUTH KOREA column time and date,Fri 6 Dec • 12:55pm

Posted 5 years ago

“at 1st i was sceptical after reading some review over the internet, but they do provide good value items and items not available in my country but i want,i was struggling... but hey wait....not all review are bad, some ppl do receive their item on time and in 1 piece,for me... on time is not a issues, i only wanted the stuff to arrive on my hand, so i give it a try, Dada...it here, i am so happy as i sold my ex bike with the saddle, after that only i release my country distributor do not carry the model i want, and i found it here with good price, i would say i definitely will order again, good job bicycle hero you make me happy on my birthday month TQ”

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Posted 5 years ago

“I havent received my Order yet.”

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Posted 5 years ago

We just tracked your item. It was passed EU custom clearance in Amsterdam and moved to Germany by DHL Yesterday. We expect you can get it in this week. From Netherland to Germany it will take only 2 ~ 3 work days. We will keep track it.

Posted 5 years ago

“Speedy delivery!”

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Posted 5 years ago

“Very happy with service, order arrived in time frame in good condition”

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Posted 5 years ago

“This is a fake site. I ordered a product 6 weeks ago. Useless tracking, they took my money. Don't reply to emails.”

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Posted 5 years ago

Sorry to delay the delivery. We just tried to track it wtih Royal Mail. However they cannot update it yet. We can track it was arrived at UK custom but it never updated. We just refunded all your payment. If you receive your order in the future, you do not need to return it to us.

Posted 5 years ago

It was delivered on 6th Dec 2019 By Royal Mail. You can also track it in Royal Mail website. Your item was delivered on 06-12-2019. Updated on: Friday 06 December 11:04am Delivered by Brighton DO

Posted 5 years ago

“Be careful : fake website ! I never received my order after 2 reminders = I had lost my money :-(”

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Posted 5 years ago

No worry about it. We already refunded all your payment. From Nov, Royal Mail system shows some error. We just fix it. And we refunded all your payment.

Posted 5 years ago

“Very fast delivery and an excellent product”

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Posted 5 years ago

“I paid my order last oct.22 until now I haven't received my item and then you ask me for review.”

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Posted 5 years ago

Sorry to delay the delivery. Unfortunately Royal Mail seems some problem. We have a lot claimed about Royal Mail Delivery. We will solve it in afew days.

Posted 5 years ago

“I’d write a review If I received my order! I ordered the product at the end of September and it’s now end of November and it hasn’t turned up. Quick to take your money. Poor service.”

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Posted 5 years ago

Sorry to delay the delivery. According to the tracking information, Royal Mail could not update your item locaiton. We already refuned all your payment.

Posted 5 years ago

“I'm afraid I need to make another 1 star review for my Continental tires to Germany. Good to see BicycleHereo responding on my last review here that something went wrong, that the money will be refund and that I receive an automated E-mail for the refund. BUT: the money does not get charged back to my credit card account. And when checking by E-mail with BicycleHero what could have gone wrong: No response again. I do not get it. It is so easy to reply. Looks like I have to start the chargeback process for the Credit Card to get my money back. The BicycleHero bank will not like it.”

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Posted 5 years ago

Sorry to delay the delivery. Because EU custom clearance delay, the courier update the item was returned to us. We already refunded all your payment on Nov 14th to your credit card company. They will recredit the balance in their policy.

Posted 5 years ago

“I needed red and white camo bar wrap and they had it. Thanks.”

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Posted 5 years ago

“Received as what I expected. Good packing. Looking forward for next purchase”

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Posted 5 years ago

Sewoong International is rated 3.7 based on 1,337 reviews