Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,330 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not recieved my package as yet”

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Posted 4 years ago

Sorry to delay the delivery. AU custom seems delay the process than regular season. We just checked the tracking and it is in Sydney. I think you can get it in this week. We expect you can get it in 12 work days. It's on its way Most recent update Item processed at facility SYDNEY NSW Date & timeThu 19 Dec • 6:26am Tracking history Events in the tracking history are listed from the most recent event to the oldest. Column header Details Column header Date & time column details, Arrived awaiting clearance (Inbound) SYDNEY NSW column time and date,Wed 18 Dec • 7:17am column details, International departure '- enroute to Australia SEOUL (KR) column time and date,Mon 9 Dec • 9:43am column details, Received item from Sender (Outbound) KR-14047, SOUTH KOREA column time and date,Fri 6 Dec • 12:55pm

Posted 4 years ago

“at 1st i was sceptical after reading some review over the internet, but they do provide good value items and items not available in my country but i want,i was struggling... but hey wait....not all review are bad, some ppl do receive their item on time and in 1 piece,for me... on time is not a issues, i only wanted the stuff to arrive on my hand, so i give it a try, Dada...it here, i am so happy as i sold my ex bike with the saddle, after that only i release my country distributor do not carry the model i want, and i found it here with good price, i would say i definitely will order again, good job bicycle hero you make me happy on my birthday month TQ”

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Posted 4 years ago

“I havent received my Order yet.”

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Posted 4 years ago

We just tracked your item. It was passed EU custom clearance in Amsterdam and moved to Germany by DHL Yesterday. We expect you can get it in this week. From Netherland to Germany it will take only 2 ~ 3 work days. We will keep track it.

Posted 4 years ago

“Speedy delivery!”

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Posted 4 years ago

“Very happy with service, order arrived in time frame in good condition”

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Posted 4 years ago

“This is a fake site. I ordered a product 6 weeks ago. Useless tracking, they took my money. Don't reply to emails.”

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Posted 4 years ago

Sorry to delay the delivery. We just tried to track it wtih Royal Mail. However they cannot update it yet. We can track it was arrived at UK custom but it never updated. We just refunded all your payment. If you receive your order in the future, you do not need to return it to us.

Posted 4 years ago

It was delivered on 6th Dec 2019 By Royal Mail. You can also track it in Royal Mail website. Your item was delivered on 06-12-2019. Updated on: Friday 06 December 11:04am Delivered by Brighton DO

Posted 4 years ago

“Be careful : fake website ! I never received my order after 2 reminders = I had lost my money :-(”

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Posted 4 years ago

No worry about it. We already refunded all your payment. From Nov, Royal Mail system shows some error. We just fix it. And we refunded all your payment.

Posted 4 years ago

“Very fast delivery and an excellent product”

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Posted 4 years ago

“I paid my order last oct.22 until now I haven't received my item and then you ask me for review.”

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Posted 4 years ago

Sorry to delay the delivery. Unfortunately Royal Mail seems some problem. We have a lot claimed about Royal Mail Delivery. We will solve it in afew days.

Posted 4 years ago

“I’d write a review If I received my order! I ordered the product at the end of September and it’s now end of November and it hasn’t turned up. Quick to take your money. Poor service.”

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Posted 4 years ago

Sorry to delay the delivery. According to the tracking information, Royal Mail could not update your item locaiton. We already refuned all your payment.

Posted 4 years ago

“I'm afraid I need to make another 1 star review for my Continental tires to Germany. Good to see BicycleHereo responding on my last review here that something went wrong, that the money will be refund and that I receive an automated E-mail for the refund. BUT: the money does not get charged back to my credit card account. And when checking by E-mail with BicycleHero what could have gone wrong: No response again. I do not get it. It is so easy to reply. Looks like I have to start the chargeback process for the Credit Card to get my money back. The BicycleHero bank will not like it.”

Helpful Report

Posted 5 years ago

Sorry to delay the delivery. Because EU custom clearance delay, the courier update the item was returned to us. We already refunded all your payment on Nov 14th to your credit card company. They will recredit the balance in their policy.

Posted 4 years ago

“I needed red and white camo bar wrap and they had it. Thanks.”

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Posted 5 years ago

“Received as what I expected. Good packing. Looking forward for next purchase”

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Posted 5 years ago

“almost a month since I placed the order. they never provided tracking information. now they won't even respond to my emails. I'm having to go through paypal to open a case for a refund. what a joke.”

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Posted 5 years ago

“Order the wrong item initially, but the customer service is able to change the item promptly. Thanks”

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Posted 5 years ago

“Thank you so much! You guys were the only ones that had these gloves in stock. I was searching for ages for them since they were discontinued. Lifesaver in my view, as I just really like this style of gloves 😊 thanks again!”

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Posted 5 years ago

“Hi Excellent Perfect! THANKS!!”

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Posted 5 years ago

“Really good service. Highly recommended.”

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Posted 5 years ago

“Ordered two Continental tires to Germany. Never received. No answers to e-mails. Be careful with this shop!”

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Posted 5 years ago

Sorry for this error. Those items were shipped from Germany to Germany. I think there were some error during the process. We just refunded all your payment. And when we find your item, we will update it again.

Posted 5 years ago

“Quick delivery and item is just What I ordered. Can be recommended!”

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Posted 5 years ago

Sewoong International is rated 3.7 based on 1,330 reviews