Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,330 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Brompton Travel Bag is an excellent piece of equipment and I am very happy with my purchase. I would have given 5 Stars if I had been kept informed about the progress of my purchase in the delivery process. There were long periods where I heard nothing, and I was beginning to wonder!!!”

Helpful Report

Posted 3 years ago

“Gave them the benefit of the doubt.. disappointed ordered 2x Topeak multi-mounts - received only 1. packaging was not damaged and was not large enough for 2 mounts. Contacted them immediately - ignored. contacted 2 additional times and no response. did a time lapse of removing installing single item in package. If you look closely you can see only one item indentation in the package. Also item barely fits into package. Not complaining about delivery. but slow - Paid $18 to ship 2x $15.00 items... took 17 days to get to California - 4 days to Ohio via usps”

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Posted 3 years ago

“I still have noit received my parcel”

Helpful Report

Posted 3 years ago

“Ordered a Wald basket on August 13. received payment receipt via email. amount transacted from my bank account. no delivery message or whatever from bicyclehero. wrote 3 messages. they replied "Sorry but your order was not passed credit card security pass. We just refunded all the payment to the card holder." Till today they have not refunded me. horrible.”

Helpful Report

Posted 3 years ago

Your order was blocked by credit card fraud detect system. It caused from CC company when the card number is already registered as fraud by the real holder. The security team already refunded all the payment to the real card holder.

Posted 3 years ago

“Had a speedplay shim kit that no one else had. Product as described.”

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Posted 3 years ago

“These guys got me the part when no one else could! #100034166”

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Posted 3 years ago

“They display a false Reviews.io widget on their site. "(shows 5 stars) Product arrived, but late (or did they not bother updating the shipping information for 2-3 weeks) Order with care.”

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Posted 3 years ago

“Nice transaction, thanks.”

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Posted 3 years ago

“Delivery a little slower than predicted, but that wasn't an issue. The light is excellent, and the price is attractive. (I don't know who made the delivery. When I got home from work one day, it was on the porch.)”

Helpful Report

Posted 3 years ago

“received on 7th sept very nice sunglasses”

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Posted 3 years ago

“Excellent product and works as advertised.”

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Posted 3 years ago

“would of gave 5 stars but both my packages were damage thankfully the items in the boxes was ok products came fast very pleased but take better care on the packages”

Helpful Report

Posted 3 years ago

“I ordered some shoes, and paid extra to expedite shipping. Over a week went by without any correspondence saying my order had shipped. I filed a ticket requesting status and got no response. My order was subsequently canceled and my money refunded, but no explanation as to why. The help site has invalid SSL certificates, so logging in there is not secure. I will never order anything from bicyclehero again.”

Helpful Report

Posted 3 years ago

“Terrific service. The parts I needed were not available in the UK, which I thought would be a big problem as all I needed were a couple of rubber washers - without which my floor pump was inoperable. You were able to source the parts for me and they reached me before schedule. I have no fear of using Seewong International or Bicylce Hero in the future and recommend highly.”

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Posted 3 years ago

“Receive my axxa block kit to sécure my e-bike. good service from Bicycle hero. international shipping to Canada good tracking. Thank you Bicycle hero.”

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Posted 3 years ago

“Fast shipper no difficulty with custom clearance thanks”

Helpful Report

Posted 3 years ago

“It did take a while to arrive but it did and we are very happy with it.”

Helpful Report

Posted 3 years ago

“Was great to be able to source the Minoura LiveRide LR241 Mini Cycling Trainer White Riser3 for my Birdy 9 gear bike from Bicycle Hero. The trainer arrived within two weeks in good packaging, to the door. Very happy with such a smooth buying experience. Highly recommend.”

Helpful Report

Posted 3 years ago

“Tried to order a bike stem extension and 3 months later nothing … texted the support team who sent the item again and received in less than 10 days! So don’t delay in contacting them if there is an issue. Their customer service team will respond:)”

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Posted 3 years ago

“Slow coming to Uk but as it was described. Overall very satisfied”

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Posted 3 years ago

Sewoong International is rated 3.7 based on 1,330 reviews