Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,332 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a problem with delivery but the support was able to help and sort the problem out easily with no issues. The bag itself is great, thanks heaps.”

Helpful Report

Posted 1 year ago

“Item arrived as ordered and within reasonable timelines as site laid out. Item arrived in good parcel and was as advertised.”

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Posted 1 year ago

“Parcel arrived as described, brand new, with original factory part”

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Posted 1 year ago

“It's been 4 months since I placed the order, but I still haven't received the item. It's been 4 months since I placed the order, but I still haven't received the item.”

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Posted 1 year ago

“Receive the unior tool in Australia in 3 weeks was perfect!”

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Posted 1 year ago

“Nice range of supplies at good prices and promptly delivered to the UK.”

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Posted 1 year ago

“Awful customer service and I wish I had read the reviews before ordering. I have connected you 3 times now and had no response on the status of my order which was placed on Feb 16th and "in stock". You have received my money, where is my order? are you a serious business or are you a scam?”

Helpful Report

Posted 1 year ago

Sorry to delay the delivery. Unfortunately the courier cannot update your item location. So we shipped the second package. You already received the new tracking information. It was upgraded to the tracked courier. When it is arrived at UK, Royal Mail will update the next process.

Posted 1 year ago

“Good product, quick service, resonable price. Would use the company again.”

Helpful Report

Posted 1 year ago

“They have some products that are quite good value. The delivery and response is not top of the game, but the products arrived fine if you are not in a hurry. The main issue I have is with the order. Some items are not delivered, without any explanations. I had to approach the helpdesk before being advised that the items are out-of-stock and payment for those itemS will be refunded. And then I had to send reminders and chaser for over a month, before the refund was processed. Once it was processed, the refund was quickly reflected back in my credit card account. Not a good experience from a customer's standpoint. Eventually all was wrapped up, but requires active monitoring, checks and chasers from buyer. Not for those who are not up to it.”

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Posted 1 year ago

“Parts arrived today. Thanks”

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Posted 1 year ago

“Slightly concerned to be ordering from the other side of the world on the internet. None of my worries were needed. Fantastic service, they contacted me when the order was received, picked and posted. Delivered through Royal Mail.”

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Posted 1 year ago

“I needed a seatpost clamp for my BMC Team Machine. I looked everywhere online and even contacted local BMC Dealers as well as BMC Directly. No one had the part in stock and could help me out. I stumbled upon one that was in stock at bicycle hero and immediately put the order in. It was expensive at over $100, but I was expecting that. The part came in sooner than expected and it was exactly what I was looking for. Thank you.”

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Posted 1 year ago

“No problems, delivery was quick and efficient!”

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Posted 1 year ago

“ordered some busch muller lights and was very happy with the service, delivery time and products!”

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Posted 1 year ago

“tried emailing this which just says they will inform you on your delivery in 24 hours but i opened 4 tickets with no response....guess i should have listened to these reviews i know some are fake but the bad ones are real...ordered these tires before christmas and still no tires. guess my next option is to contact my credit card. beware of this site!”

Helpful Report

Posted 1 year ago

Hello Sorry to delay the update. Because your item is the heavy one, it was moved by third party cargo. It will arrive at USA in Next Week. As you can see the delivery description, your shipping option which is only USD 6.89 from South Korea to USA by Air is economic shipment. Depending on the item weight(120lbs), we have to choose the best solution. When it is arrived at USA, UPS ground will take it to you. If you do not need it anymore, please confirm it, we will stop and refund all your payment. BicycleHero

Posted 1 year ago

“In addition to the item arriving 24 days after I made the order, it was not compatible with the seat post that it claimed to fit. Extremely frustrating, as I had posted a question as to whether the part fitted the specific bike model I had, but I didn’t receive a reply for three weeks, and when I did, it suggested I looked at the photograph.”

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Posted 1 year ago

“Process worked perfectly. Sewoong did exactly as they promised and kept me informed on the way. I would have given them five stars but I missed a detail on the item - I thought I was buying with AAA batteries but item uses tiny expensive unrecheqrgeable CR2032 so more for ornament than use!! - my fault!”

Helpful Report

Posted 2 years ago

“I placed my order with BicycleHero over 28 days ago and they have not sent any communication beyond an initial confirmation of order. They have not responded to my email. Their phone number contains 11 digits and does not work. Login to my account indicates only that the order has not shipped and does not provide any channel for communication. Do I keep waiting or do I tell my bank to cancel payment?”

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Posted 2 years ago

“I did not receive my order at first but after some communication, the order was resent and I received it quickly the second time. Thank you”

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Posted 2 years ago

“After years of searching I finally found the bag I have been looking for! Easy transaction and fast international shipping! Thanks so much and I will definitely buy from you again!!”

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Posted 2 years ago

Sewoong International is rated 3.7 based on 1,332 reviews