Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,337 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,337 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience. Ordered bib-shorts and after my money was taken neither received the product nor heard back from customer service”

Helpful Report

Posted 4 years ago

“Terrible service, buyer beware! I bought a Cinelli complete bicycle worth 3.5k. It was shipped via intl express postage, took 3 weeks for the merchant to provide me with tracking info. The bike arrived over a month later, and it was damaged due to poor pacakaging. The bicycles frame, derailer and hangar were all damaged so badly the bicycle is not ridable. Over two months later Im still waiting for the merchant to send the replacement parts. The lack of commication and vagueness around, how and when they are going to fix this issue is appalling. Will never do business with this company again, extremly unsatisfied customer.”

Helpful Report

Posted 4 years ago

“Product was just as pictured and very nice. Communication was good. I would consider purchasing from this business again.”

Helpful Report

Posted 4 years ago

“Great gloves, awesome fit, and so far they seem good quality. However they are not smart phone screen compatible at all!”

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Posted 4 years ago

“I finally received the merchandise I ordered but the communication was poor from your company. Did not receive responses to my emails, and I had to create a complaint thru Pay Pal. If I need to order any future products for my bicycle it will not be thru this company.”

Helpful Report

Posted 4 years ago

“I ordered two Polar water bottles over a month ago and they have not been shipped. I emailed Support several times and NO response. This is unacceptable. I do not have the product and no refund. Do NOT buy products from BicycleHero!”

Helpful Report

Posted 4 years ago

“Hello I have received the package. This one does not correspond to the order. I immediately contacted your services to warn them. I am waiting for an answer.”

Helpful Report

Posted 4 years ago

“Got my order after 20 working days as predicted by Sewoong, so no complaints there. As promised Sewoong provided track&trace data and also declared low value, so no extra costs! Item, which was impossible to purchase elsewhere, arrived undamaged, complete and as ordered. So overall very happy!”

Helpful Report

Posted 4 years ago

“Got my order after 20 working days as predicted by Sewoong, so no complaints. Sewoong provided track and trace data as promised and declared low value for customs, so no extra costs. Item came undamaged and complete and as ordered. This item was impossible to purchase elsewhere, so I’m very happy!”

Helpful Report

Posted 4 years ago

“I ordered two bike travel bags and paid over 40 euro for an express delivery (9-10 days) so the bags would arrive in time. When I ordered it said the delivery would take place on friday 7/8 or monday 10/8. The package was still not delivered when i left on holiday Wednesday morning. I already sent two e-mails to the support adders but I never got a reply. I didn’t get the bagsIn time. had to make additional costs and paid over 40 euro for a service bicyclehero didn’t deliver. I don’t agree with this.”

Helpful Report

Posted 4 years ago

“They had a hard to find part at a great price. It took two weeks to receive the part because I think it came via Korea to their U.S. warehouse, but I'm not complaining - just something to be aware of.”

Helpful Report

Posted 4 years ago

“Ordered a couple patch kits in June. Fianlly....2 months after the order a package arrived with the tracking # sent to myself and PayPal. Only thing, the package the completely empty. Nothing. PayPal denied my claim because a tracking number was given and was shown”

Helpful Report

Posted 4 years ago

Sorry for that. We already sent you the request of the item photo. According to our recode of shipping process, the package was including 2 patch kits. If it was lost during delivery process, we will cover it. Please send us the photo of the package.

Posted 4 years ago

“Order received within 20 working days shipping as noted. Had 4 Same tires , for 2 bikes, and tube. 1 tire Was minus a cosmetic reflective stripe but good. Tube ordered a shrader but received presta. Quality seems good. No response yet on tube issue. Overseas shipping so does take some time to receive. Would be 4 star if all order was filled correctly.”

Helpful Report

Posted 4 years ago

“I ordered 4 items and they all came exactly as requested. Customer service were very helpful. I trust this company. It took as long as i expected and had planned for so no complaints at all. Thank you !”

Helpful Report

Posted 4 years ago

“Incredibly slow shipping out of S.Korea (took almost a month to leave the country)(I suppose there is a pandemic on!), once in the hands of Royal mail it was only a few days. Bad/non-existent communication from seller.”

Helpful Report

Posted 4 years ago

“Tried to cancel order never received a reply. Took a long time to ship and receive.”

Helpful Report

Posted 4 years ago

Hello Sorry for that. But we do not received any request to cancel the order. It was delivered already accoding to USPS tracking information.

Posted 4 years ago

“Parts arrived as expected but much sooner.”

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Posted 4 years ago

“I received my pump part timely and it was exactly what I needed. I could not find it anywhere else. Thanks.”

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Posted 4 years ago

“Never received order, very little response after emailing many times. Ver unsatisfactory.”

Helpful Report

Posted 4 years ago

“9 weeks and 3 days after I ordered my items finally arrived. Brilliant. But what a long wait! Tracking did not work; contacted support, but it was never possible to check support status. You have to admit that everything ordered arrived very neatly wrapped. But think twice before buying from BicycleHero, it took more than 9 weeks to arrive. Could be a good idea to choose the fastest shipping option they have on offer. I went for standard shipping - not a good idea.”

Helpful Report

Posted 4 years ago

Sewoong International is rated 3.7 based on 1,337 reviews