Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,330 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got my order after 20 working days as predicted by Sewoong, so no complaints there. As promised Sewoong provided track&trace data and also declared low value, so no extra costs! Item, which was impossible to purchase elsewhere, arrived undamaged, complete and as ordered. So overall very happy!”

Helpful Report

Posted 4 years ago

“Got my order after 20 working days as predicted by Sewoong, so no complaints. Sewoong provided track and trace data as promised and declared low value for customs, so no extra costs. Item came undamaged and complete and as ordered. This item was impossible to purchase elsewhere, so I’m very happy!”

Helpful Report

Posted 4 years ago

“I ordered two bike travel bags and paid over 40 euro for an express delivery (9-10 days) so the bags would arrive in time. When I ordered it said the delivery would take place on friday 7/8 or monday 10/8. The package was still not delivered when i left on holiday Wednesday morning. I already sent two e-mails to the support adders but I never got a reply. I didn’t get the bagsIn time. had to make additional costs and paid over 40 euro for a service bicyclehero didn’t deliver. I don’t agree with this.”

Helpful Report

Posted 4 years ago

“They had a hard to find part at a great price. It took two weeks to receive the part because I think it came via Korea to their U.S. warehouse, but I'm not complaining - just something to be aware of.”

Helpful Report

Posted 4 years ago

“Ordered a couple patch kits in June. Fianlly....2 months after the order a package arrived with the tracking # sent to myself and PayPal. Only thing, the package the completely empty. Nothing. PayPal denied my claim because a tracking number was given and was shown”

Helpful Report

Posted 4 years ago

Sorry for that. We already sent you the request of the item photo. According to our recode of shipping process, the package was including 2 patch kits. If it was lost during delivery process, we will cover it. Please send us the photo of the package.

Posted 4 years ago

“Order received within 20 working days shipping as noted. Had 4 Same tires , for 2 bikes, and tube. 1 tire Was minus a cosmetic reflective stripe but good. Tube ordered a shrader but received presta. Quality seems good. No response yet on tube issue. Overseas shipping so does take some time to receive. Would be 4 star if all order was filled correctly.”

Helpful Report

Posted 4 years ago

“I ordered 4 items and they all came exactly as requested. Customer service were very helpful. I trust this company. It took as long as i expected and had planned for so no complaints at all. Thank you !”

Helpful Report

Posted 4 years ago

“Incredibly slow shipping out of S.Korea (took almost a month to leave the country)(I suppose there is a pandemic on!), once in the hands of Royal mail it was only a few days. Bad/non-existent communication from seller.”

Helpful Report

Posted 4 years ago

“Tried to cancel order never received a reply. Took a long time to ship and receive.”

Helpful Report

Posted 4 years ago

Hello Sorry for that. But we do not received any request to cancel the order. It was delivered already accoding to USPS tracking information.

Posted 4 years ago

“Parts arrived as expected but much sooner.”

Helpful Report

Posted 4 years ago

“I received my pump part timely and it was exactly what I needed. I could not find it anywhere else. Thanks.”

Helpful Report

Posted 4 years ago

“Never received order, very little response after emailing many times. Ver unsatisfactory.”

Helpful Report

Posted 4 years ago

“9 weeks and 3 days after I ordered my items finally arrived. Brilliant. But what a long wait! Tracking did not work; contacted support, but it was never possible to check support status. You have to admit that everything ordered arrived very neatly wrapped. But think twice before buying from BicycleHero, it took more than 9 weeks to arrive. Could be a good idea to choose the fastest shipping option they have on offer. I went for standard shipping - not a good idea.”

Helpful Report

Posted 4 years ago

“I’ve ordered from these guys twice and it’s been great both times. I can get equipment that is unavailable in the US. Shipping information is detailed and timely. Thanks!”

Helpful Report

Posted 4 years ago

“Received order in timely manner. Everything was as described. Thanks.”

Helpful Report

Posted 4 years ago

“I posted an order about a month and a half ago. My credit card has been charged but no sign of the goods. If have twice enquired about the status of my order. Despite promising to respond within 1 business day there has still been no answer. DO NOT DO BUSINESS WITH THIS SITE. DO NOT GIVE THEM ANY MONEY.”

Helpful Report

Posted 4 years ago

“BicycleHero.com has items that other retailers do not have, and clearly explained how there would be a number of days of international shipping between warehouses before a tracking number would become available.”

Helpful Report

Posted 4 years ago

“placed an order on 7/1 where item was listed as in stock. on 7/21 emailed customer service regarding status of order as it has yet to be shipped. have not heard back. attempted to email again on 7/28. one star based on faulty advertising regarding item being in stock, taking money for product before it was shipped, and poor customer service thus far. at this time, business in bordering on stealing as I was charged before item was shipped.”

Helpful Report

Posted 4 years ago

“Exactly what I needed and arrived very fast especially with international shipping and COVID slow downs. Great job.”

Helpful Report

Posted 4 years ago

“Second order from these guys. No problems at all. Great company!”

Helpful Report

Posted 4 years ago

Sewoong International is rated 3.7 based on 1,330 reviews