Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,330 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Commande passée et payée le 22 mars 2020 et depuis toujours rien reçu.et aucune réponse par mail aucune tracabilité de l’expedition”

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Posted 4 years ago

“Case is perfect.”

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Posted 4 years ago

“I never received this. It was during Covid 19 so I understand that delivery was delayed, but this company took 2 weeks to respond to each email and then I got two emails saying the different things (one that the item had been send and another that I had been refunded). Yet the refund never appeared. I have been ripped off by this terrible service!”

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Posted 4 years ago

“worst experience ever”

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Posted 4 years ago

“Service was good. Product looks great yet to use.”

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Posted 4 years ago

“Product came and was as described. Shipment took forever to get here but may be due to the covid-19 crisis.”

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Posted 4 years ago

“The order process was simple and the three items purchased were received very quickly. I would order from them again.”

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Posted 4 years ago

“super, très contente!”

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Posted 4 years ago

“Fast shipping, excellent communication and responsiveness to chat online and via email. Price was competitive and product is excellent. Well done all round! Would highly recommend.”

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Posted 4 years ago

“warte seit 1 Monat und immer noch nichts da :(.”

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Posted 4 years ago

“Great product fast delivery”

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Posted 4 years ago

“Absolute disgrace off a company, sent multiple emails with no response and after waiting a full month had no choice but to get a full refund via PayPal, would highly recommend to avoid at all cost.”

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Posted 4 years ago

“Ordered some items and they never arrived,had to claim my money back via PayPal be warned avoid them at all cost!”

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Posted 4 years ago

Sorry to delay the delivery. It is still waiting for EU custom clearance in Amsterdam. Because of corona, all traffic is needed extra handling time. We will update the UK local tracking information soon.

Posted 4 years ago

“The Topeak Ridecase for iPhone 11 is excellent! Probably the best cycling phone mount out there!”

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Posted 4 years ago

“Nicht angekommen”

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Posted 4 years ago

Sorry to delay the delivery. Your order is in Amsterdam for EU custom clearance. Because of Corona, the process takes much longer than standard time frame. We will update the DHL tracking information soon.

Posted 4 years ago

“Liebes Team von bicycle heros, leider habe ich die Bestellung bisher noch nicht erhalten! Beste Grüße, Bernhard Caps”

Helpful Report

Posted 4 years ago

When you placed the order, you can see the app delivery time. It is still moving at the cargo. You can get it in a few days.

Posted 4 years ago

“The wrong item was sent to me. The packaging is also terrible.　This store do not accept replacement and admit mistakes. I have a terrible experience. This store should never be used.”

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Posted 4 years ago

Sorry for that. Unfortunately the item changed the package. However it is the same as you ordered. And we can accept the returning. Please send us the item to our return office in RMA form.

Posted 4 years ago

“Got my order as describe, fast shipment. Thank you!”

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Posted 4 years ago

“I have been very disappointed with your customer service. Please review my email trail. I contacted them probably 6 or so times and never had my questions answered. All I would receive back was a generic response telling me they would respond within 24 hours and I never heard back. Fortunately, the glasses came today and they are fine. Very poor customer service. It is as if they are not really there or concerned.”

Helpful Report

Posted 4 years ago

Sorry for that. Because of Corona, our team cannot work in full time. A few members are working at the office. Now we are recovered from the impact. We will be back to normal soon.

Posted 4 years ago

“Order ID:4700000114 received nothing after 7 weeks, no respons on questions from support, nothing at all”

Helpful Report

Posted 4 years ago

According to the tracking information, it was delivered. Sorry to delay the delivery. Because of Corona, all traffic was delayed a few weeks. Now EU are recovering from the Corona Damage.

Posted 4 years ago

Sewoong International is rated 3.7 based on 1,330 reviews