Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,337 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,337 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery took a little longer than I thought, but the product was exactly as described. No issues, no worries all in all a good experience!”

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Posted 5 years ago

“Hello, Thanks for the letter, unfortunately I still do not have any information about the delivery.”

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Posted 5 years ago

Hello Sorry but your order was returned to us by Bulgarian Post. Because you gave us the address in Russian, but the international post system can accept only English. We already sent you the tracking information, You can contact to Bulgaria Post by your self. Or it will be returned to German EU custom clearance center. Please contact us as soon as possible. BicycleHero

Posted 5 years ago

“Crank set arrived after one week exactly what I ordered. Installed it and my bike runs like brand new. Well use this company again. Extremely happy.”

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Posted 5 years ago

“I have still NOT received the item!”

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Posted 5 years ago

Sorry to delay the delivery. We sent you the Hermes UK tracking after passing EU custom clearance. Depending on the season, EU custom could take more days without any reason. Anyway your order is still moving. We will keep checking it every day.

Posted 5 years ago

Now it is in UK by Hermes UK. They will deliver it in 2 ~ 3 work days.

Posted 5 years ago

It seems delivered today by Hermes UK. If not, please contact to Hermes UK customer support center.

Posted 5 years ago

“Item arrived within a week exactly what I expected. Will use this great company again.”

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Posted 5 years ago

“対応が思ったよりも良かった”

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Posted 5 years ago

“Very reliable international delivery!”

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Posted 5 years ago

“Ordered a Shimano crank set. Order arrived within a week exactly what I ordered. Could not be happier will use them again.”

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Posted 5 years ago

“丁寧かつ迅速な対応をしていただきました。”

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Posted 5 years ago

“Package arrived safely in good time (for such a distance). It's so wonderful to have a light on my old dynamo bike again.”

Sewoong International 5 star review on 23rd May 2019

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Posted 5 years ago

“GREAT LITE!!!!”

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Posted 5 years ago

“Received my order in perfect condition”

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Posted 5 years ago

“Very good packaging. Item arrived as described. Shipping to USA took almost three weeks.”

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Posted 5 years ago

“I received my item, however the item which was send was the wrong color. I am still waiting for the correct item to be shipped. Also, while waiting for my order to arrive, the tracking feature on your website did not work. After clicking the tracking link, a page with useless text would appear instead of the expected order tracking page.”

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Posted 5 years ago

Sorry for that. We already sent the correct item again. And our USA team will send you the return label in 24 hours.

Posted 5 years ago

“Still have not received the item.”

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Posted 5 years ago

Sorry to delay the delivery. According to the Canada Post Tracking information, it was arrived at CA on 1st May. Now it is under the Canada Custom clearance. We just claimed to Canada Post for update the item location. You can track your item with your tracking number in Canada Post. If there is any problem, we will solve it with Canada Post again. We will update it in 48 hours again.

Posted 5 years ago

“Excellent: good communication, on-time, low-cost and fast shipping.”

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Posted 5 years ago

“I received.”

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Posted 5 years ago

“fast delivery..good stuff”

Sewoong International 5 star review on 30th April 2019

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Posted 5 years ago

“I ordered some Sidi Caliper Adjuster Buckles on the 3 April 2019 and they have not arrived, i was told that the item may have been lost, and my money would be refunded in two days, despite this I am still waiting on a refund... I have had no reply from my last email asking for my money, boo. my advise is shop somewhere else.”

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Posted 5 years ago

Sorry for that. NewZealand Post seems lost your item. We need to get the confirmation of lose from NZ post. Unfortunately NZ post is not so fast to do it. Anyway we will refund all your payment if you do not receive it.

Posted 5 years ago

“Ordered 4/2/19 and still haven't received my order. My first inquiry I was advised an item was out of stock and it my order would ship as soon as it arrived. My second inquiry I was told the item was no longer available and could I select something elese to meet the "free shipping" requirement... I did and no response. My 3rd inquiry I was told my email was mixed in with my other emails and they did not see my selection.... I was told my order would ship right away. Here we are 2 weeks later, my order shows shipped but no tracking number available. I just hope it arrives and when it does the items are as expected and not knock offs.”

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Posted 5 years ago

Hello Lisa You already have the tracking information by email. If you do not find it, please check your spam mail box. And we need to exchange the item which you want to replace the original order. All your items were shipped already. Please check it in USPS.

Posted 5 years ago

Sewoong International is rated 3.7 based on 1,337 reviews