Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,330 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not yet received my order. I will look in the mail today, but I would like to know where in the process it is.”

Helpful Report

Posted 5 years ago

“Not used the product yet but appears to be well made. Delivered and left in porch as per instruction 8 working days from placing order”

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Posted 5 years ago

“Good fit, good on cold rides as billed.”

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Posted 5 years ago

“Yes received my order it was correct and very prompt .thank you sincerely .”

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Posted 5 years ago

“I thought I was ordering a headlight and taillight that were compatible with my dynamo hub, they recognized that the tail light I was ordering would not work with the headlight and held my order to make sure it was correct. I appreciate that kind of service.”

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Posted 5 years ago

“Rustines grips- they were delivered very quickly thank you, I received them in 4-5 days. The grips are very nice, pleasing to look at and just the right amount of give and grip in the hand. They complement my vintage bike perfectly, and are visually very similar to adverts from the 40's for the same kind of bike. I can't comment on their durability.”

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Posted 5 years ago

“Received In Good Condition.”

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Posted 5 years ago

“Item delivered in a timely manner. However, upon opening the package, the item appears not to have been stored in a dry inventory area as there were some signs of rust on the metal parts of product. I had to removed the rust with a steel wool pad and a slight sanding to remove rust spots. Product functions so it was cosmetic issue probably from how it was stored?”

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Posted 5 years ago

“Delivery can take a few weeks, but if you're happy to wait this is a good service. Query response time is good and communication helpful. I've only used the site once but they were able to deliver 29er fenders at reasonable price (virtually impossible to find in tasmania otherwise).”

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Posted 5 years ago

“Promptly received the item.”

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Posted 5 years ago

“Those that can give more than 1 star are the lucky one's. I would have but my second order has been processing for over 6 weeks now. After contacting company they said they would refund if no status update. No refund or contact since.... Sorry bicycle hero I won't be ordering anything from you again.”

Helpful Report

Posted 5 years ago

Sorry for that. It is absolutely our fault. Because we handled your order based on your email address. So our customer support team did not check your order status. We just refunded all your payment of your second order.

Posted 5 years ago

“Still waiting for a bike saddle. takes over a month for delivery. Would not recommend this company”

Helpful Report

Posted 5 years ago

According to the tracking information, Hermes UK tried to delivery it today. We already sent you the tracking information. Please check it. As you can see our shipping option, the standard shipping is very cheap and slow. If you need it urgently, you can choose the express shipment. Standard Delivery takes 13 work days from Korea to UK. We shipped it in 48hours.

Posted 5 years ago

“Living in California and placing orders originating from way outside of the US from a company I'm unfamiliar with can make a person nervous...which I was. However the folks at Sewoong International are the real deal. They are now on my trusted vendor list for my future needs. I received my item in good order and earlier than expected. Email communication was excellent prior to the item's arrival. Don't hesitate to trust Sewoong International for your needs.”

Helpful Report

Posted 5 years ago

“Delivery took a little longer than I thought, but the product was exactly as described. No issues, no worries all in all a good experience!”

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Posted 5 years ago

“Hello, Thanks for the letter, unfortunately I still do not have any information about the delivery.”

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Posted 5 years ago

Hello Sorry but your order was returned to us by Bulgarian Post. Because you gave us the address in Russian, but the international post system can accept only English. We already sent you the tracking information, You can contact to Bulgaria Post by your self. Or it will be returned to German EU custom clearance center. Please contact us as soon as possible. BicycleHero

Posted 5 years ago

“Crank set arrived after one week exactly what I ordered. Installed it and my bike runs like brand new. Well use this company again. Extremely happy.”

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Posted 5 years ago

“I have still NOT received the item!”

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Posted 5 years ago

Sorry to delay the delivery. We sent you the Hermes UK tracking after passing EU custom clearance. Depending on the season, EU custom could take more days without any reason. Anyway your order is still moving. We will keep checking it every day.

Posted 5 years ago

Now it is in UK by Hermes UK. They will deliver it in 2 ~ 3 work days.

Posted 5 years ago

It seems delivered today by Hermes UK. If not, please contact to Hermes UK customer support center.

Posted 5 years ago

“Item arrived within a week exactly what I expected. Will use this great company again.”

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Posted 5 years ago

“対応が思ったよりも良かった”

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Posted 5 years ago

“Very reliable international delivery!”

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Posted 5 years ago

Sewoong International is rated 3.7 based on 1,330 reviews