Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,332 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to order a bike stem extension and 3 months later nothing … texted the support team who sent the item again and received in less than 10 days! So don’t delay in contacting them if there is an issue. Their customer service team will respond:)”

Helpful Report

Posted 3 years ago

“Slow coming to Uk but as it was described. Overall very satisfied”

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Posted 3 years ago

“Overall a great experience. I'm based in UK and received the goods in perfect condition and in a very reasonable time frame. Highly recommend for these reasons and also because I was able to source a part that's very hard to find in the UK at the moment.”

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Posted 3 years ago

“Very fast shipping, i recommand.”

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Posted 3 years ago

“I've emailed them multiple times, and they don't respond at all. My order never arrived. Also, once I placed the order, I could never see my order in the website, it always displays a coding error. Terrible! Don't buy from them!”

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Posted 3 years ago

“Received my order on time. All good.”

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Posted 3 years ago

“Received as expected”

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Posted 3 years ago

“Smooth transaction with fast shipment”

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Posted 3 years ago

“Could not find product locally so had to look overseas. Delivery from Bicycle Hero was quick and without issues.”

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Posted 3 years ago

“Fantastic service !! Having searched high and low to get a new SRAM 12 speed cassette for my E-Bike, I found one with Bicycle Hero.com. No-one in UK had the part or even Europe either. Ordered part on Tuesday 15/6 at 21:45, paid a bit extra for express Courier and received my order from Fed Ex on the morning 22/6. I'm now back on the forest trails putting the bike through its paces”

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Posted 3 years ago

“Received my package,thanks”

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Posted 3 years ago

“I ordered a Thomson seatpost clamp and it arrived within the allotted time slot. The product looks great and service was well above average. I will most definitely do business with them again.”

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Posted 3 years ago

“Super fast delivery, Thanks”

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Posted 3 years ago

“I have yet to receive it😒 David”

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Posted 3 years ago

“While the product took almost three weeks to arrive (it was shipped from S. Korea), it arrived in good condition. The product was as expected and the price was reasonable.”

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Posted 3 years ago

“I have emailed them MANY TIMES. Their response is to issue a ticket regarding the situation and have not provided any further action and my bike part is STILL NOT HERE!!! It has been close to a year of constant emailing!! VERY FRUSTRATING PLACE!!!”

Helpful Report

Posted 3 years ago

“The two sections of the Topeak QR Cage Mount did not slide apart easily. Had to put the unit in a vice, and pry it apart with a flathead screwdriver. Glad I bought two, because this one doesn't work, despite greasing the two parts and doing minor filing to get it to slide easier. Manufacturing defect.”

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Posted 3 years ago

“THis item was unavailable in the US when I needed it, but I was able to get it through BicycleHero, almost surely shipped from Asia. Delivery was slow, but the BH was responsive and kept me informed---good customer service. The price was much higher than if shipped by a US dealer, but it was worth it to me. The product seems sturdy and fits my Racktime rack. The track is actually smoother to use than a Topeak rack on a different bike, which I bought to use with a MTX rear trunk bag. The original rack and bag tend to rattle on bumps, but the new track does not.”

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Posted 3 years ago

“Ordered a replacement rail for my Selle SMP Pro Saddle, item arrived yesterday and is great Thank you”

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Posted 3 years ago

“Slightly delayed reply to emails but otherwise very informative, product sold out everywhere else.”

Helpful Report

Posted 3 years ago

Sewoong International is rated 3.7 based on 1,332 reviews