Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,337 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,337 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve ordered from these guys twice and it’s been great both times. I can get equipment that is unavailable in the US. Shipping information is detailed and timely. Thanks!”

Helpful Report

Posted 4 years ago

“Received order in timely manner. Everything was as described. Thanks.”

Helpful Report

Posted 4 years ago

“I posted an order about a month and a half ago. My credit card has been charged but no sign of the goods. If have twice enquired about the status of my order. Despite promising to respond within 1 business day there has still been no answer. DO NOT DO BUSINESS WITH THIS SITE. DO NOT GIVE THEM ANY MONEY.”

Helpful Report

Posted 4 years ago

“BicycleHero.com has items that other retailers do not have, and clearly explained how there would be a number of days of international shipping between warehouses before a tracking number would become available.”

Helpful Report

Posted 4 years ago

“placed an order on 7/1 where item was listed as in stock. on 7/21 emailed customer service regarding status of order as it has yet to be shipped. have not heard back. attempted to email again on 7/28. one star based on faulty advertising regarding item being in stock, taking money for product before it was shipped, and poor customer service thus far. at this time, business in bordering on stealing as I was charged before item was shipped.”

Helpful Report

Posted 4 years ago

“Exactly what I needed and arrived very fast especially with international shipping and COVID slow downs. Great job.”

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Posted 4 years ago

“Second order from these guys. No problems at all. Great company!”

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Posted 4 years ago

“Order placed 3rd July as a birthday present. Still waiting, emails back and forth but still delivery and uable to track by number I was sent.”

Helpful Report

Posted 4 years ago

“2 months since I ordered - nothing received. 8 weeks exactly or 2 months since I placed an order with BicycleHero. Tracking not possible any more. Was encouraged to contact BicycleHero support. Unable to login to check status of my support ticket. No feed back from BicycleHero Support. From other customer reviews I understand that you should expect a shipping time of between 8 weeks and 10 weeks. If the above is OK, then by all means buy from Bicycle Hero”

Helpful Report

Posted 4 years ago

“Great product and shopping experience. Thank you!”

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Posted 4 years ago

“Excellent...”

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Posted 4 years ago

“Didn't get my item took a month to get refund verry poor service”

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Posted 4 years ago

“Received but it took ages. Placed and received several.orders on other sites whole waiting for this bicycle hero one.”

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Posted 4 years ago

“Fast shipping, good communications!”

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Posted 4 years ago

“Ordered and paid for two connex 11 speed quick links 6 weeks ago. Despite numerous emails to bicycle heroes I have neither my links or a reply. I think this company is a scam. Avoid.”

Helpful Report

Posted 4 years ago

“Received item yesterday. It is exactly what I needed at lowest price I could find anywhere. Thanks.”

Helpful Report

Posted 4 years ago

“I ordered a bike seat and after 1 month it never shipped. I reached out to customer service multiple times and never received any response at all. I had to escalate to my credit card company to get my money back. Go elsewhere.”

Helpful Report

Posted 4 years ago

“I send BikeHero a question on a brake part on two separate occasions and never received an answer. I decided to order the item anyway on 6/4/20, but the item was never shipped, noting that their warehouse is listed as being located in the same state, CA. Accordingly as of 7/2/20 I asked them to cancel my order as I could not wait any longer. Now as of 7/10/20 still no response from them. This is an unprofessional and irresponsible outfit, and I will tell my cycling friends to order elsewhere.”

Helpful Report

Posted 4 years ago

“I received my order in a timely manner. Everything is good!!”

Helpful Report

Posted 4 years ago

“I needed a new Sturmey-Archer shifter to repair my ancient Raleigh 3-speed. BicycleHero had the part at a reasonable price, and got it to me in about a week, right on the day they promised.”

Helpful Report

Posted 4 years ago

Sewoong International is rated 3.7 based on 1,337 reviews