Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,330 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order placed 3rd July as a birthday present. Still waiting, emails back and forth but still delivery and uable to track by number I was sent.”

Helpful Report

Posted 4 years ago

“2 months since I ordered - nothing received. 8 weeks exactly or 2 months since I placed an order with BicycleHero. Tracking not possible any more. Was encouraged to contact BicycleHero support. Unable to login to check status of my support ticket. No feed back from BicycleHero Support. From other customer reviews I understand that you should expect a shipping time of between 8 weeks and 10 weeks. If the above is OK, then by all means buy from Bicycle Hero”

Helpful Report

Posted 4 years ago

“Great product and shopping experience. Thank you!”

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Posted 4 years ago

“Excellent...”

Helpful Report

Posted 4 years ago

“Didn't get my item took a month to get refund verry poor service”

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Posted 4 years ago

“Received but it took ages. Placed and received several.orders on other sites whole waiting for this bicycle hero one.”

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Posted 4 years ago

“Fast shipping, good communications!”

Helpful Report

Posted 4 years ago

“Ordered and paid for two connex 11 speed quick links 6 weeks ago. Despite numerous emails to bicycle heroes I have neither my links or a reply. I think this company is a scam. Avoid.”

Helpful Report

Posted 4 years ago

“Received item yesterday. It is exactly what I needed at lowest price I could find anywhere. Thanks.”

Helpful Report

Posted 4 years ago

“I ordered a bike seat and after 1 month it never shipped. I reached out to customer service multiple times and never received any response at all. I had to escalate to my credit card company to get my money back. Go elsewhere.”

Helpful Report

Posted 4 years ago

“I send BikeHero a question on a brake part on two separate occasions and never received an answer. I decided to order the item anyway on 6/4/20, but the item was never shipped, noting that their warehouse is listed as being located in the same state, CA. Accordingly as of 7/2/20 I asked them to cancel my order as I could not wait any longer. Now as of 7/10/20 still no response from them. This is an unprofessional and irresponsible outfit, and I will tell my cycling friends to order elsewhere.”

Helpful Report

Posted 4 years ago

“I received my order in a timely manner. Everything is good!!”

Helpful Report

Posted 4 years ago

“I needed a new Sturmey-Archer shifter to repair my ancient Raleigh 3-speed. BicycleHero had the part at a reasonable price, and got it to me in about a week, right on the day they promised.”

Helpful Report

Posted 4 years ago

“Item received as described. Thanks!”

Helpful Report

Posted 4 years ago

“It’s been around 8-10weeks since I ordered an item still not received it I will never buy from these again messaged a few times no response”

Helpful Report

Posted 4 years ago

“this company is awful. took 3 months since i ordered, nothing showed up yet, no one in customer service or their MD responds. DO NOT BUY ANYTHING FROM HERE”

Helpful Report

Posted 4 years ago

“Schaut euch das an !!! Am Montag wurde meine Bestellung im Shop bearbeitet, Dienstag ging sie auf die Reise und am Donnerstag wurde sie zugestellt. Wahnsinn, einmal um die ganze Welt ... So schnell ist ein Paket wenn ich es innerhalb Deutschland versende. Jetzt frage ich mich nur, warum ich 5 Wochen lang "hingehalten" wurde. Wenn ich mir da diverse eMails nochmal ansehe fühle ich mich echt verarscht. Nun ja, meine Bestellung ist dann ja doch noch angekommen. Trotzdem nur 1Stern für die Bewertung. Ob ich in diesem Shop nochmal bestelle, weiß ich ehrlich gesagt nicht. Anbei der PaketTrack ... Delivered 07/02/2020 11:16 A.M. XXX, DE DELIVERED 07/02/2020 5:45 A.M. XXX Arrived at Facility 07/02/2020 1:09 A.M. Koeln, Germany Departed from Facility 07/01/2020 11:50 P.M. Koeln, Germany Import Scan 07/01/2020 9:59 P.M. Koeln, Germany Arrived at Facility 07/01/2020 12:00 P.M. - Your package was released by the customs agency. 07/01/2020 5:00 P.M. Incheon, Korea, Republic of Departed from Facility 07/01/2020 6:09 A.M. - Your package is being processed at the clearance agency. 06/30/2020 5:16 P.M. Incheon, Korea, Republic of Export Scan 06/30/2020 3:52 P.M. Incheon, Korea, Republic of Hub Scan 06/30/2020 2:49 P.M. Incheon, Korea, Republic of Arrived at Facility 06/30/2020 2:44 P.M. Goyang Si, Korea, Republic of Departed from Facility Past Event Shipped 06/30/2020 1:29 P.M. Goyang Si, Korea, Republic of Origin Scan Past Event Label Created 06/30/2020 2:00 P.M. Korea, Republic of Order Processed: Ready for UPS”

Helpful Report

Posted 4 years ago

“I ordered a clearance polar bottle to match one I had lost from the set. The Sewoong group was very diligent in making sure the package got to me. They're the best!”

Helpful Report

Posted 4 years ago

“Hard to find Topeka case for iPhone 11...arrived as described and in time! Thx!”

Helpful Report

Posted 4 years ago

“Ich glaube es einfach nicht. Nach 5 Wochen (Bestelldatum 20.05.20) , unzähligen (unbeantworteten eMails) und sogar einem Telefonat habe ich seit heute (30.06.22) eine nutzbare Trackingnummer von Pantos und auch bei UPS ist der Status "Order Processed: Ready for UPS" sollte es tatsächlich doch noch zu einer Auslieferung kommen? was hat der Shop die letzten 5 Wochen getan ? Vielleicht meine Ware bei Hersteller bestellt ? was auch immer , ich werde weiter berichten!”

Helpful Report

Posted 4 years ago

Sewoong International is rated 3.7 based on 1,330 reviews