Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,332 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Genuine item. Delivery was a tad slow but have to expect this coming from Korea to UK.”

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Posted 2 years ago

“I ordered a pat for my MTB 2 months ago and it has not arrived, I have tried to contact them and have had no response. If I could give them no stars I would. DO NOT PURCHASE FROM THIS COMPANY”

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Posted 2 years ago

“Very Happy will definitely buy from them again fully tracked delivery postage very reasonable and and website is very easy to use .”

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Posted 2 years ago

“The service provided from Sewoong was first class however and I appreciate it is out of their control but the time from placing the order to delivery was exceptionally long. I did not make contact at her placing the order as I was able to track delivery.”

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Posted 2 years ago

“I ordered a kickstand last year that took over 3 months to arrive, USPS had lost the order for a while and there was no way to track it. The company assisted me in retrieving the information from USPS to find my order, and also offered me a full refund. I eventually received the order, so I didn't ask for the refund.”

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Posted 2 years ago

“Great selection of products. Quick and easy shipping.”

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Posted 2 years ago

“I tried to support my local bike shops and buy this rack adapter locally, but no one had it. Bicycle Hero has it and I received it earlier than I expected. I’m pleased with their service”

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Posted 2 years ago

“I’m happy with the whole hassle-free experience with bicyclehero.com. I went for the standard shipping and it only took 10 days to be delivered to me in the UK.”

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Posted 2 years ago

“They had available a hard to find part and delivered it with a good tracking system. I believe they have a very professional attitude to customers. Good work.”

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Posted 2 years ago

“Smooth order process and delivered as expected”

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Posted 2 years ago

“Very pleased with purchase. Kept me informed of delivery times.”

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Posted 2 years ago

“Item ordered 25 days ago. Still not to USPS. Contacted customer service 11 days ago and they said it it should be to U.S. within a week. Did not arrive u.S. Contacted them again - no response. i would not buy from them again. Luckily I purchased with credit card and will soon dispute charge.”

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Posted 2 years ago

“Package arrived in stated time and All looks good, Very Good international seller. Thank you.”

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Posted 2 years ago

“Bicycle part has not arrived yet”

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Posted 2 years ago

“Bicycle part has not arrived yet”

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Posted 2 years ago

“Moon handlebar bracket fits perfectly to light and bars. Good Quality product”

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Posted 2 years ago

“As others experienced, I paid for the goods ordered and BicycleHero (or better BicycleZero) took the money and doesn't deliver the goods. Support requests and inquiries are ignored, and checking order status in account leads to an error message. DO NOT order from these guys, they're basically scammers.”

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Posted 2 years ago

“I don't know how to say this any other way - DO NOT order from this company. You will be tempted to order an item and may have read the red flag reviews, but then give the company the benefit of the doubt. It's only later you will regret when several months go by after having charged your credit card and no answer from inquiry and no product in hand. You have been warned!”

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Posted 2 years ago

Sorry for that. Because of Covid, thetraffic from EU to US needs a lot of delay and accident. We just solve your case. We will try to stable the delivery process more.

Posted 2 years ago

“These people at Bicycle Hero are nothing but crooks. Took my money for bike parts and never shipped! I have repeatedly tried to contact them, but to no avail. Beware of this website, they are common thieves !!”

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Posted 3 years ago

“The light is fantastic! It just took a long time to get here.”

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Posted 3 years ago

Sewoong International is rated 3.7 based on 1,332 reviews