Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,330 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“wie wann aktuell mal wieder sehr schön feststellen kann, wird bei diesem Onine-Shop nach Lust und Laune gearbeitet. Seit langer Zeit wird eine Review vom Shop kommentiert, andere, mit dem selben Problem, nur ein paar Tage vorher gepostet eben nicht. Was für ein katastrophaler support.”

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Posted 4 years ago

“Took a little longer to get my item due to COVID but they informed me of the delay. Item arrived and works perfectly”

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Posted 4 years ago

“I am yet to receive my purchase. It has been over a month and it was meant to be for Father’s Day in the U.K. 21 Jun 2020... very disappointed. I have wrote an email and received no reply however was sent an email asking for a review.... priorities....”

Helpful Report

Posted 4 years ago

Sorry to delay the delivery. Your order was shipped from Asia Center to United Kingdom by AIrway. Unfortunately because of corona, the process takes much longer than before. However every things are back to normal. You can track it in the courier's system. The courier will update your item location within a few hours. / PEKR00286787 KOREA, REPUBLIC OF→UNITED KINGDOM CARRIER : BRITISH AIRWAYS Origin DC Out(Jun 19, 2020 18:13) TRACKING # / PANTOS # CARRIER Location From Location To DOMESTIC # (Box Count) LWHO 12560566682 BRITISH AIRWAYS KOREA, REPUBLIC OF → UNITED KINGDOM (0) PEKR00286787 Export Warehouse Out (Export Warehouse Out) LWHOLWHOJun 19, 2020 18:13 Origin Distribution Center Out (Export Warehouse Out) LWHILWHIJun 19, 2020 16:13 Origin Distribution Center In (Export Warehouse In)

Posted 4 years ago

“I paid for expedited shipping to ensure the products arrived prior to our family leaving on vacation; however, the products DID NOT make it in time. I reached out to the company to inquire if the money paid for expedited shipping would be refunded and never received a response. In addition, when the products finally arrived (the day we returned from our vacation) the boxes were crumbling and damaged. I was extremely disappointed with this buying experience.”

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Posted 4 years ago

Your order was delivered on 27th June. Please check this USPS tracking informaiton. https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9405511899563996896725

Posted 4 years ago

“No delivery, no response. Stay away!”

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Posted 4 years ago

We cannot find your order data. Please let us know your order number.

Posted 4 years ago

“I ordered a hard to find saddle from BicycleHero at a decent price. The delivery was very slow. I have a warranty issue with the saddle and have contacted BicycleHero five times by email over a space of 4 months. They provide lip service but can't be bothered to set up the warranty return with the manufacturer. In my 18 years of bicycle riding and building experience BicycleHero has the worst customer support I have experienced. I will not order from them again.”

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Posted 4 years ago

“It has been almost three weeks and I have not received my item. Worst tracking and customer service. Stayed away from this company. Will be calling my cc soon and filing a dispute for chargers.”

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Posted 4 years ago

“Very happy with my purchase, of a difficult to source component.”

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Posted 4 years ago

“Everything ok. Very fast shipping in only a few days. Thank you very much.”

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Posted 4 years ago

“No delivery after payment, no answer upon e-mails. I had to activate PayPal for getting my money back. Better stay away from that shop.”

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Posted 4 years ago

“Unfassbar, nachdem ich nun nochmal tel. Kontakt mit der Laden aufgenommen habe ich eine Bestellbestätigung erhalten, mit Trackingnummer. Diese ist aktuell zwar scheinbar noch nicht im System des Transportunternehemens registriert, aber ich bin guter Dinge. Was ja gar nicht geht, ist der Sachverhalt das erst nach 4 1/2 Wochen eine vermeidlich nutzbare Info bereitgestellt wird. Trotz wie bereits geschrieben, nach mehrmaligem Nachfragen via eMail !!! Was ist dann von einer Aussage wie dieser hier zu halten: Your order was shipped from USA to Germany. It is waiting for EU couriers udpate for custom clearance. We expect you can get them in Next week. The courier will update the local tracking information as soon as it passes the EU custom clearance. Das war vor 3 Wochen. Alles nur Fake ??? oder Kundenberuhigung ??? Kann doch nicht sein, oder. Ich bin gespannt wie es weiter geht, echt bitter !!!”

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Posted 4 years ago

“I ordered 2 for iPhone 11, I got one for iPhone 11 and one for iPhone XS Max which doesn’t fit. After a very long wait. I understand the wait.... but now I have one I can’t use.”

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Posted 4 years ago

“Was abit disappointed when my parcel arrived as £25 shipping charges were added before it could be released to me. However an email to customer services and this amount was refunded the very next day. So turned out ok.”

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Posted 4 years ago

“Fast delivery! 4 days to Croatia, amazing!”

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Posted 4 years ago

“Highly recommended. Got a bargain and am pleased with my purchase. Well packed and arrived quickly. No problems at all and they’re on my repeat list.”

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Posted 4 years ago

“Incorrect product was delivered.... 5 days later I still await a response to my complaint.....”

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Posted 4 years ago

“Sewoong was the only supplier I could find who would shop the product I wanted to the UK. Ordering was quick and communication was good. The follow up to check I have received the order was appreciated. The order was delivered quicker than the predicted date. 8 days from South Korea to the UK given the current situation with Covid-19 was good.”

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Posted 4 years ago

“Ich hab mein bestellung gemacht am 24. 5.2020 und bis jetzt 23.6.2020 ist nicht gekommen!!!Habich sogar mich dreimall gemeldet aber ohne antwort!!!Des sind betruger!!!Kann mir jemand sagen wie krieg ich geld zuruck?Mit VISA bezahlt?”

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Posted 4 years ago

“The delivery was slower than accepted and promised. There were communication issues, like telling me that the product was shipped but actually it was not. Eventually, I did received the merchandise. The communication needs to be improved”

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Posted 4 years ago

“FINGER weg !!! Ich habe Anfang Mai bestellt und bislang keine Ware erhalten (22.06.2020). Mehrmaliges Nachfragen wurde mit Standartmails beantwortet. Eine Trackingnummer habe ich auf wiederholtes Nachfragen NICHT erhalten. Mittlerweile habe ich 4 offene Tickets im HelpCenter die nicht bearbeitet werden. Morgen werde ich Paypal einschalten und mir mein Geld zurückholen. Mein Fazit: super gemachte Seite, tolle Produkte, gute Preise, aber nutzt ja nix, wenn die keine Ware verschicken Also FINGER weg !!!”

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Posted 4 years ago

Sewoong International is rated 3.7 based on 1,330 reviews