Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,330 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm glad get wheel truing stand : )”

Helpful Report

Posted 4 years ago

“I ordered an item on 4/9/20 and received it on 5/18/20. I will probably never order from this company again due to the extensive shipping time. Further, had I not contacted them, it would have taken longer because my initial item was out of stock and they never informed me.”

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Posted 4 years ago

“I make order since 4 months there is nothing to receive still now and the the worst is that they dont even answer in my emails. I lost my order and my mone too. Dont buy from here.”

Helpful Report

Posted 4 years ago

Sorry to delay the delivery. Because of corona, it is much longer days from Asia Center to Greece by courier. We have to find the best solution for it. And we can guarantee the safety delivery. If you cannot get it, we will refund all your payment.

Posted 4 years ago

“order still not recieved”

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Posted 4 years ago

“The belt was broken only after 2 tries. Very bad quality . I hope this is an once off case. May you send another piece over?”

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Posted 4 years ago

“Total Scam!! Stay Clear Away, Ordered a month ago and have contacted them without any response... no refund no merchandise.”

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Posted 4 years ago

Sorry to answer late. Because of corona, our customer support team works only a few people. We just sent email. Please let us know what we do for you.

Posted 4 years ago

“This is a total SCAM! Can't get a response Order was never received, no refund. Stay clear away!!”

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Posted 4 years ago

We already answered your tickeck, please check it your spam mail box.

Posted 4 years ago

“Great prices, Item was as described”

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Posted 4 years ago

“Never received my order, terrible communication and tracking was a dead end. I had to force refund in the end. Should not be allowed to sell internationally online. Buyers beware!!”

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Posted 4 years ago

“Fast shipping. Perfect rack for my bike and not available anywhere else!”

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Posted 4 years ago

“I have been waiting a month and a half now for my order. When I try to check the tracking it loads an error page. I have emailed and was told a ticket was generated but I keep checking and no update. This has been my worst experience with buying online.”

Helpful Report

Posted 4 years ago

Sorry to answer late. Because of corona, very limited people works in our custom center. We already answered your ticket. Please check it out.

Posted 4 years ago

“I have 2 oders, unfortunately 1 did not arrive, tracking shows still in korea pos in transit. order since 19/3/2020 #3300000312. gave order ticket but cannot log into support site. email few times no reply. Please Bicycle Hero, BE A HERO”

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Posted 4 years ago

“Haven’t receive my order & couldn’t track the parcel as well. Please assist.”

Helpful Report

Posted 4 years ago

As you can see the malay post tracking information, it was delivered after long delay. Because of pandemic, Malaypost works very slow. *Date / Time Process Office 22 May 2020, 08:29:00 AM Arrive at delivery facility at Kuching Mail Processing Centre 19 May 2020, 02:40:19 PM Item departed to domestic location Kuching Mail Processing Centre MYKULA 19 May 2020, 02:38:19 PM Release from customs clearance (Import) MYKULA 19 May 2020, 09:14:59 AM Clearance by Postal for customs inspection (Import) MYKULA 19 May 2020, 09:13:59 AM Item arrived at MYKULA 06 May 2020, 04:47:00 PM Item en route to MALAYSIA KOREA, REPUBLIC OF

Posted 4 years ago

“I buy since 3months and im still waiting to deliver my order . I ve mail them 3 times but no answer. Unfortunately”

Helpful Report

Posted 4 years ago

Sorry for that. Because of corona, the shipment was dispatched at the Feb returned. Now we already refunded the returned items and ship the new commercial airlines.

Posted 4 years ago

“I am very happy with my purchase. I received my order on foreseen time, and I also had some support regarding shipment when asked. Very good!!”

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Posted 4 years ago

“Arrived on time”

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Posted 4 years ago

“Everything ok, took a little longer than expected to receive my order, but it was ok”

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Posted 4 years ago

“Never received item ordered. Have not heard from company since 14Apr, they have failed to reply to 3 different requests for information since then. Company ignored my request for refund.”

Helpful Report

Posted 4 years ago

Your order was retruned to our USA center because of insufficient address. We have treid to contact you but we cannot get any answer. This is your USPS tracking information. May 18, 2020, 1:34 pm Delivered, To Original Sender GARDENA, CA 90248 Your item has been delivered to the original sender at 1:34 pm on May 18, 2020 in GARDENA, CA 90248. May 17, 2020, 4:01 pm Arrived at USPS Regional Origin Facility LOS ANGELES CA DISTRIBUTION CENTER May 16, 2020 In Transit to Next Facility May 14, 2020, 11:51 pm Departed USPS Regional Destination Facility OAKLAND CA DISTRIBUTION CENTER May 14, 2020, 4:22 pm Arrived at USPS Regional Destination Facility OAKLAND CA DISTRIBUTION CENTER May 12, 2020, 3:02 am Departed USPS Regional Facility MEMPHIS TN DISTRIBUTION CENTER ANNEX May 11, 2020, 5:26 pm Arrived at USPS Regional Facility MEMPHIS TN DISTRIBUTION CENTER ANNEX April 20, 2020, 1:33 am Arrived at USPS Regional Origin Facility LOS ANGELES CA DISTRIBUTION CENTER April 18, 2020, 10:23 pm Arrived at USPS Regional Destination Facility OAKLAND CA DISTRIBUTION CENTER April 18, 2020, 8:23 am Departed USPS Facility CONCORD, CA 94520 April 17, 2020, 1:06 pm Arrived at USPS Facility CONCORD, CA 94520 April 17, 2020, 3:58 am Insufficient Address CONCORD, CA 94520 April 16, 2020, 12:05 pm Available for Pickup PLEASANT HILL, CA 94523 April 16, 2020, 7:33 am Out for Delivery PLEASANT HILL, CA 94523 April 16, 2020, 7:22 am Arrived at Post Office CONCORD, CA 94520 April 16, 2020, 4:56 am Departed USPS Regional Facility OAKLAND CA DISTRIBUTION CENTER April 16, 2020, 2:03 am Arrived at USPS Regional Destination Facility OAKLAND CA DISTRIBUTION CENTER April 14, 2020, 11:25 pm Departed USPS Regional Facility SAN FRANCISCO CA NETWORK DISTRIBUTION CENTER April 14, 2020, 7:01 pm Arrived at USPS Regional Facility SAN FRANCISCO CA NETWORK DISTRIBUTION CENTER April 14, 2020, 8:09 am Arrived at USPS Regional Facility SANTA CLARITA CA DISTRIBUTION CENTER April 14, 2020, 7:01 am Departed USPS Regional Facility LOS ANGELES CA NETWORK DISTRIBUTION CENTER April 13, 2020, 11:31 pm Arrived at USPS Regional Origin Facility LOS ANGELES CA NETWORK DISTRIBUTION CENTER April 13, 2020, 10:16 pm Accepted at USPS Origin Facility GARDENA, CA 90248 April 2, 2020 Pre-Shipment Info Sent to USPS, USPS Awaiting Item

Posted 4 years ago

“Good hard to find items in stock for good price. Took a while to get to UK from China but in current circumstances that's understandable. Good communication from seller. Happy transaction would use again if looking for speciation parts unable to find closer to home.”

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Posted 4 years ago

“Great customer service. Shipment was fast and product was correct. Thanks”

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Posted 4 years ago

Sewoong International is rated 3.7 based on 1,330 reviews