Sewoong International Reviews

Name: Sewoong International
Rating: 3.65

3.7 Rating 1,337 Reviews

67 %

of reviewers recommend Sewoong International

Company Reviews

Metrics

Info

3.7

Based on 1,337 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About Sewoong International:

BicycleHero The South Korean Largest Cycling Online Store Warehouses are in USA, Taiwan and South Korea. We supply the latest cycling gears, bikes and accessories from the manufacturer's country. Our inventory is almost 30000 SKUs from 1200 world best brands.

Visit Website

Phone:

82314430530

Email:

support@bicyclehero.com

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Sewoong International 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items not arrived, placed 14 days ago”

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Posted 4 years ago

Sorry to delay the delivery. As you know, the corona made the standard delivery process takes a bit longer than before. According to the tracking information, your order was shipped from Amsterdam after passing the EU custom clearance. You can track it in Hermes Uk. From Korea to UK, takes 20days.

Posted 4 years ago

“I ordered a bike rear rack 5 weeks ago and I still have not received any communication on tracking number or updates to the order. I've emailed them multiple times with no response. I wouldn't even be that upset if they would just give me an update. Literally any update.”

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Posted 4 years ago

Sorry but the standard shipment takes very long delivery time for some place in USA. We tried to reship it again but it was failed. So we already refunded all your payment. We hope the corona disapeared sooon.

Posted 4 years ago

“Site made it look like a US company. Paid for 5-7 day shipping and it took three weeks to get the product. This is my first and last purchase from this company.”

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Posted 4 years ago

Depending on the item, we carry it in origin country. According to USPS tracking information, your order was delivered after 12 work days from your order date. We marked the estimated delivery date on the item description. It was shipped from Asia Center to USA in 12 work days. It is not bad in this corona circumstance. We hope you are healthy and enjoy your riding.

Posted 4 years ago

“Exactly as expected. Would buy again.”

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Posted 4 years ago

“Product was as advertised and at a good price. Delivery was slow but not the sellers fault.”

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Posted 4 years ago

“Arrived on time.”

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Posted 4 years ago

“I have not got my things until today”

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Posted 4 years ago

From Asia Center to EU, now it takes super delay. However do not worry about it. Now it seems back to normal. You can get your local tracking information in a few days.

Posted 4 years ago

“I'm glad get wheel truing stand : )”

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Posted 4 years ago

“I ordered an item on 4/9/20 and received it on 5/18/20. I will probably never order from this company again due to the extensive shipping time. Further, had I not contacted them, it would have taken longer because my initial item was out of stock and they never informed me.”

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Posted 4 years ago

“I make order since 4 months there is nothing to receive still now and the the worst is that they dont even answer in my emails. I lost my order and my mone too. Dont buy from here.”

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Posted 4 years ago

Sorry to delay the delivery. Because of corona, it is much longer days from Asia Center to Greece by courier. We have to find the best solution for it. And we can guarantee the safety delivery. If you cannot get it, we will refund all your payment.

Posted 4 years ago

“order still not recieved”

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Posted 4 years ago

“The belt was broken only after 2 tries. Very bad quality . I hope this is an once off case. May you send another piece over?”

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Posted 4 years ago

“Total Scam!! Stay Clear Away, Ordered a month ago and have contacted them without any response... no refund no merchandise.”

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Posted 4 years ago

Sorry to answer late. Because of corona, our customer support team works only a few people. We just sent email. Please let us know what we do for you.

Posted 4 years ago

“This is a total SCAM! Can't get a response Order was never received, no refund. Stay clear away!!”

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Posted 4 years ago

We already answered your tickeck, please check it your spam mail box.

Posted 4 years ago

“Great prices, Item was as described”

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Posted 4 years ago

“Never received my order, terrible communication and tracking was a dead end. I had to force refund in the end. Should not be allowed to sell internationally online. Buyers beware!!”

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Posted 4 years ago

“Fast shipping. Perfect rack for my bike and not available anywhere else!”

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Posted 4 years ago

“I have been waiting a month and a half now for my order. When I try to check the tracking it loads an error page. I have emailed and was told a ticket was generated but I keep checking and no update. This has been my worst experience with buying online.”

Helpful Report

Posted 4 years ago

Sorry to answer late. Because of corona, very limited people works in our custom center. We already answered your ticket. Please check it out.

Posted 4 years ago

“I have 2 oders, unfortunately 1 did not arrive, tracking shows still in korea pos in transit. order since 19/3/2020 #3300000312. gave order ticket but cannot log into support site. email few times no reply. Please Bicycle Hero, BE A HERO”

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Posted 4 years ago

“Haven’t receive my order & couldn’t track the parcel as well. Please assist.”

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Posted 4 years ago

As you can see the malay post tracking information, it was delivered after long delay. Because of pandemic, Malaypost works very slow. *Date / Time Process Office 22 May 2020, 08:29:00 AM Arrive at delivery facility at Kuching Mail Processing Centre 19 May 2020, 02:40:19 PM Item departed to domestic location Kuching Mail Processing Centre MYKULA 19 May 2020, 02:38:19 PM Release from customs clearance (Import) MYKULA 19 May 2020, 09:14:59 AM Clearance by Postal for customs inspection (Import) MYKULA 19 May 2020, 09:13:59 AM Item arrived at MYKULA 06 May 2020, 04:47:00 PM Item en route to MALAYSIA KOREA, REPUBLIC OF

Posted 4 years ago

Sewoong International is rated 3.7 based on 1,337 reviews