“Ordered a pair of tailgate struts for my Ford Ka on Thursday using second class delivery. the package arrived four days later on Monday morning. The tailgate struts inside are of excellent quality. Total cost £37 compared to £134 from my local Ford dealer. Excellent quality at a sensible price.”
“Disgrace of a company!!! Still waiting for faulty
item to be collected from February after opening parcel and seeing product was faulty. After sending evidence of faulty products, we are still here 3 months later chasing for a refund and waiting for item to be collected. PROMISED AGAIN item would be collected today, have now taken 2 unpaid days of work and still nothing. I have been to trading standards- maybe they will close you down ASAP”
“Bought a compressor from these they took payment for it but haven't delivered the product after 8 days even tho it was next day delivery.every time I've rang up It takes 10 years for them to answer to for them to say we will chase it up for you and get back to you but they never do.wishing I'd of gone to another company now”
“Cant give sgs a worse star rateing runner broke on box after 4 days of it missing it finally turnes up a mile away apprantly the only moveing part on a tool box ie the runner and they dont warrenty this wtf then when you ask where can i get one from there reply merrr dont know SGS YOU SUCK 1000 pound of tool box down the drain”
“Avoid at all costs. No communication and items not despatched. Given false tracking information.
Can't get through on phone. No reply to any messages I sent in.
Eventually received a refund. Terrible customer service”
“Absolutely disgusted! I had place an order for £1000's worth of stuff just for them to tell me that they have delivered my parts even though I have proof they haven't. They are now refusing to fix this problem. Reporting to trading standards. COMPLETE COWBOYS.”
“THE WORST COMPANY EVER AVOILD AT AL COSTS ONCE THEY HAVE YOUR MONEY GOOD LUCKY GETTING YOUR TOOLS OR GETTING HOLD OF THEM ITS A TOTAL JOKE IV NEVER SEEN SUCH POOR SERVICE 13 DAYS LATER”
“No customer service, over three weeks with repeated service calls, emai and no answer on the phone. Compressor broke down after six months but can't get it fixed.”
“Toolbox ordered 17 days ago. Spurious tracking info provided, really hard to get through to customer service, no explanation except ‘we’re really busy’. Emailed the CEO - no response.
Despite what you pay for, T&C states they have 30 days to deliver.
Understand that companies going through hard times - honesty is free though.”
“I received my 52cc strimmer today, on the day sgs said it would be delivered. It took me 20mins to assemble it, which was extremely straightforward and relatively easy.
Added 40:1 mixture, pressed the feed bubble until no air in fuel pipe, full choke, pulled, it coughed, moved choke to half way, pulled again and it started, moved choke to normal running position and commenced strimming for a good hour without the slightest hiccup.
I read lots of reviews on Amazon stating it wouldn't start or very difficult to start, not worth the money, rubbish, this is and outstanding workhorse and if you follow the process I did above, it will start every time without a problem.”
“I ordered a tool chest from this company in December 2021 for my son. Twice it was sent out dented and the toolbox handles were faulty as holes in cabinet were not aligned properly. Had to wait to collect defective box, wait again to be delivered. Next one was dented again as packing very poor, waited for collection, waited again for new one to be delivered. I asked to ensure all packing correct, items included and then found no handles with new box. Tried emailing, calling and been fobbed off. 4 months to send handles through post. It's now May 2022 and still not got what I've paid for. Next action is trading standards. Told me last week, no handles and they are still selling item on line. Terrible customer service. I'd give SGS a miss !!”
“Pathetic company, waited a week for a picture from the delivery company to say where they left my goods. And they left it at my gate on show to the public. Should have never been left without my consent, I have a shed at the back of my garden which it could have went in. STAY WELL AWAY FROM THIS COMPANY!! never get to talk to a manager when you ask.”
“No refund. No product. No response to emails, no response to paypal, no help on the phone. Lots of wasted time and money lost on jobs waiting for tools promised next day- 7 days later.
Couldn't be worse.
Avoid at all costs.”
“No tools delivered can’t get through so have done some digging and there are shocking bunch of scammers have now raised a dispute and are well known to the fraud team so will get my money back they even sent me a fake tracking no”
“Sounds like people are in the same boot ordered on the 11th April for next day no tracking number supplied waited 55 minutes on the phone then got cut off finally sent email ask for a refund and was told no refund as parcel had already been dispatched and then another email as they said it would be reshipped on Monday ask if it could be delivered first thing Wednesday and still waiting and still no tracking number so now waiting for a refund would never use these again”
“Absolute shocking service. Ordered for next day delivery and its now day 15 with no sign. 54 minutes on hold to speak to someone. Couldn't provide a tracking number so now waiting for a refund. Will never use this scam of a company again.”
