SGS Engineering Reviews

“ Please can you securely repackage the item back in the original packaging or any suitable packaging you have, tape the below returns note to the outside of the parcel and send it back to us? Most of our customers do this via parcel 2 go or parcel hero as they are the most competitive in pricing. ”

“ I figured (being an overly conflict-averse sort) that I could live with the scratches, should be able to repair the bent corner myself but that the worktop being so poor meant that I really needed to swap that out and that SGS would understand (their returns policy is on their website). ”

“ I ordered a 71" roller cabinet, £660, quality is average. It arrived late and without warning and when I unpacked it, there were a couple of small dents. The returns process is a nightmare and all risk sits with the customer. I've had a couple of emails from their customer services, all apologises but no real help. 5 weeks later I'm still waiting on them getting in touch. ”

“ I then emailed the company and informed them of the problem and said i wanted to return the faulty item and need a returns label as the item is faulty the return costs are down to the supplier. ”

“ Horrible customer service. They 60 days returns policiy is not true. Purchased Mulwaukee drill from them witch was faulty upon opening. They told me because I had it for more than 6 days they cannot help me. They cannot accept it back because it was openned. But they sent the drill in a bag with no box. This was the last time buying from them. ”