“Is anyone taking these people to court for selling rubbish? I have just brought a 5 in 1 strimmer and it broke within 30 minutes. we need to get together!!”
“Bought a strimmer/ brushcutter back in july used the line attatchment supplied, machine was used 5 times and fell apart with strimmer head breaking of shaft, safety button broke, pull cord broke, and the bracket on the shaft holding the strimmer/blade part broke of aswell was contacted when this happened 3 weeks after purchase still not recieved parts or offer of replacement strimmer, constant lies from customer service when you call them definately wouldnt buy again will be asking for refund from paypal hopefully that either makes sgs act on the replacment machine or parts or im issued refund”
“I purchased a parts washer from SGS which arrived when expected. It was extremely well packaged. On assembly I found that there was a missing vital component. I phoned SGS and explained the problem giving them the part number from the assembly diagram. After sending them a photo of the part assembly SGS agreed to send me the missing component. That arrived within the week mainly being delayed by the courier company. All I can say is that the quality of the SGS parts washer is excellent and eclipsed by the service I received when something was wrong.”
“Purchased a 5 in 1 multi tool (https://www.sgs-engineering.com/gpm501-52cc-five-in-one-multi-tool) in August, The product stopped working in under 2 hours from removing the unit from the box and is still non functional in my garage in October. The company only bother to reply with a standard email telling you how to start the engine which doesn’t solve the problem and to say the products they sell products similar quality to Stihl what a joke then they don’t reply to any communication at all. This case is now with the credit card company as you get nowhere contacting this company. This companies’ customer service is possibly one of the worst I have had the misfortune to deal with. I would have rated them at 0 stars, but it wasn't available. If you want a product that doesn't work and customer service that is shocking, then buy from this company but I would avoid at all costs and find a supplier that offers better service and better quality products.”
“Excellent product ( 2.5ton Aluminium trolley jack ). More significantly is that when the couriers lost the initial jack prior to delivery SGS were exemplary in their customer support dispatching a replacement which arrived the following day. The outcome was good and very importantly the way in which the staff provided help and resolved the issue was kind and supportive.”
“Never buy from them, bunch of fraud people. Only good to sell cheap you receive item or not they not responsible just will show you some fake document to prove it’s delivered but you will not receive the item. Save your money”
“No issues phoned my order in on the Tuesday at 15:20 hours and it arrived on Wednesday at 17:00 hours. So from Derby to Glasgow well done S G S engineering. And also DHL.”
“Purchased a compressor, it looked refurbished when delivered but assured it was not, it went wrong and could not call customer service but miraculously the sales line answers after 3 rings but they can put you directly through to customer service either so you sit on hold for 20-30 mins until the line disconnects.
The email service just runs you through a load of pointless checks that do not relate to your issue, in my opinion it is just to delay.
Now asking to return for full refund as after a week of no resolve I’m buying elsewhere snd never use this company again.”
“Horrible experience! Asked for discount as I was purchasing bigger number of tools. After receiving the quote and sending a full payment straight away, a week later was told that they can't even fulfill my order. However, asked for a refund for the items that weren't available and now 2 weeks later still nothing. All we get is apologies apologies and more apologies. asked for proof of refund, and again noting! Not only that but when they delivered the items that were supposed be in stock, we still have items we did not receive. Asked the question few times, but they were always finding way to avoid answering with nonsense emails.
Had to send this guys to debt collectors. Yet, these guys still owe me £2085.84”
“What a shocking company. They don't honour their warranties and the only recourse is to go to small claims court. Terrible customer service. DO NOT BUY FROM SGS. YOU HAVE BEEN WARNED.”
“Pretty much the same as everyone else i paid for compressor thursday waited for email to confirm delivery none came eang friday to be told an email will follow or manager will call no one did the man who dealt with me was ryan rynor i emailed him again this morning awaiting repy not extecting one will not use this company again very bad customer service”
“Fraudulent scam of a company. Take your money for items that are supposed to be in stock, then email the day you are expecting delivery to say out of stock. Asked for a refund, I have now been given 3 different dates of when the refund was sent. Over a week later and still no refund.”
“Terrible tools and customer service. To any one that is having trouble contacting customer services just go through to sales and demand you speak to customer services immediately also good luck on trying to get your parts authorised by the management as there wasn’t any when i called.
Do not bother using sgs”
“Brought a jack almost a month ago, it goes up but won't go down, phone calls and emails back and forth, getting nowhere!
Customer services 10 minutes on hold and still tenth in the queue, funny cos sales answer in seconds.
Case of ' we've got your money- you're on your own.”
“Also order a milwaukee saw which didn't really exist, a scam to make it look like there selling more than they were , because received an invoice but no saw them refunded 3 hours later”
