Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 750 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 750 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 12th January 2025

Robert Joseph Macaulay

Shackleton 5 star review on 7th January 2025

Richard Morris

Shackleton 5 star review on 10th December 2024

Ben Downie

Shackleton 5 star review on 6th November 2024

Brent Stewart

Anonymous

Anonymous // 01/01/2019

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“Shackleton is my first go-to every time for knitwear and outerwear, from base layers to lightweight jumpers, heavier weight chunky knits and my really exceptional parka coat. Quality is always first rate, great design, great service and beautifully presented and packaged. Also good to support an independent British brand.”

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Posted 5 days ago

Thank you for your feedback! We're so glad to hear you're happy with your purchases. We'll be sure to share your comments regarding the colours with our product team, as we're always looking for ways to improve.

Posted 3 days ago

“Husband loves your brand - he is delighted with his jacket, it fits perfectly, looks great and keeps him toasty warm so overall delighted with the products and your service and delivery were fab, highly recommended, very happy husband and brownie points galore as a wife for my purchase !”

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Posted 1 week ago

We appreciate you taking the time to give us your feedback. We're so glad to hear that your husband loves his jacket!

Posted 3 days ago

“I really like this stuff it keeps me warm stylish the fit is perfect and good movement when wearing it”

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Posted 1 week ago

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Posted 4 days ago

“I love everything about this gillet. The Iconic Shackleton name, the quality of the clothing, right down to the box the item came in.”

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Posted 1 week ago

Thank you for your feedback!

Posted 4 days ago

“Great products and worth the investment.”

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Posted 1 week ago

We appreciate you taking the time to give us your feedback. We're sorry to hear you've received the wrong item as this certainly doesn't sound like our usual standard. If you could please send us a photo of the item you've received to info@shackleton.com we can investigate this further and flag with our team. Please do let us know if you require any assistance in generating a return or an exchange.

Posted 4 days ago

“Excellent. Love the quality of the products and always superb service.”

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Posted 1 week ago

We appreciate you taking the time to share your feedback!

Posted 4 days ago

“Great high quality item, very snug fit and warm, would highly recommend.”

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Posted 1 week ago

Thank you for your feedback!

Posted 4 days ago

“Simple, as a chap that loves the outdoors but not the Cold i bought this jacket on blind faith and boy has it paid off - so much so, that even wear it on my Motorcycle!”

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Posted 1 week ago

Thank you for your feedback, we're so glad to hear you're happy with your purchase!

Posted 4 days ago

“Was lucky enough to be given the Hannan Ultralight Down Gilet for Christmas. Lightweight but warm, top quality and perfect to wear as a mid-layer under a coat for extra warmth but also very smart to wear over a jumper as the top layer in warmer weather. The microfleece chin guard is a great addition as can zip it right up over your mouth in cold weather without it being uncomfortable. Great to be able to pack it into the stuff sack provided for travelling. Very well designed gilet - absolutely love it.”

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Posted 1 week ago

Thank you for taking the time to give us your feedback. We're so glad to hear you're happy with the Hannan Gilet!

Posted 1 week ago

“High end clothing made with entusiasm and dedication with genuine polar hero legacy.”

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Posted 1 week ago

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Posted 1 week ago

“I carried out a lot of research before purchasing my Shackleton Lockroy Parks winter jacket, including trying on various jackets from different companies. In my opinion, the Shackleton exceeds Canda Goose because it's 100% waterproof and also exceeds the Arc'teryx winter jackets. The Shackleton is a class above all these and more, you'll need to try one on to see why. Although not cheap, it's an excellent well made and extremely comfortable, cozy jacket that I love wearing on cold days. It'll not be my last Shackleton jacket....!”

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Posted 1 week ago

We appreciate you taking the time to give us your feedback and we're so glad to hear you're happy with purchase.

Posted 1 week ago

“The product, packaging and service was excellent. Extreamly happy with my gilet.”

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Posted 1 week ago

Thank you for sharing your feedback!

Posted 1 week ago

“Great service at Picadilly store. Wonderfully warm sweaters and down jacket which look super cool. Needed some extra info.”

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Posted 1 week ago

Thank you for sharing your feedback! We're so glad to hear you were happy with your purchase and our service at the Piccadilly store.

Posted 1 week ago

“Functional with style, products - excellent quality and looking forward to trying more in the future.”

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Posted 2 weeks ago

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Posted 1 week ago

“Fantastic product, quality quality quality Not my first purchase from Shackleton and certainly won’t be my last”

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Posted 2 weeks ago

Thank you for your feedback!

Posted 1 week ago

“Lockroy Parka has been an excellent buy - very warm, some thoughtful features throughout like the press stud loops to allow for easy fastening with gloves on, huge fleece-lined pockets and variety of pocket options. One area of improvement could be the hood and a press stud option to fasten it back when not in use as the rim tends to come forward and press into back of head otherwise.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to give us your feedback on the Lockroy Parka. We'll be sure to pass along your comments regarding the pockets and the hood to our product team. If you have any questions, please feel free to contact us at info@shackleton.com.

Posted 1 week ago

“Amazing coat, this is the best insulated jacket I've had forget North Face does not even come close. You pay for quality and this is what you get, can not praise the company enough excellent communications and excellent delivery times. If you want a jacket that looks good and stands out from the rest worth spending the money!!”

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Posted 2 weeks ago

Thank you for taking the time to give us your feedback on your recent order!

Posted 1 week ago

“Shackleton is one of the best if not the best high end quality apparel innovator. Great selection of the highest quality products with a strong focus on comfort and functionality with the highest level of attention to details. Better than well known high end brands.”

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Posted 2 weeks ago

Thank you for taking the time to share your feedback! We'll be sure to share your comments with our store team.

Posted 1 week ago

“I gave a detailed and considered feedback soon after retruning the product. If, as you say, you care it should be on your files!!! Yours A Share Holder”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your feedback. We value the input of all our customers, especially those who have invested in our company, and can confirm that your comments regarding the hood and the vertical zips on the Lockroy Parka have been passed along to our Product team. We send requests for company reviews, in addition to individual product feedback, as we’re always looking for ways to improve the overall customer experience. We apologise for any confusion and thank you once again for your continued support. If you have any further questions, please don’t hesitate to contact our Client Services team at info@shackleton.com.

Posted 2 weeks ago

“Purchased a lovely coat and staff I spoke to over the phone and dealt with via email were excellent. Thank you”

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Posted 2 weeks ago

We appreciate you sharing your feedback and we're so glad we were able to assist you!

Posted 2 weeks ago

Shackleton is rated 4.8 based on 750 reviews