Shackleton Reviews

Name: Shackleton
Rating: 4.77

4.8 Rating 750 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 750 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 12th January 2025

Robert Joseph Macaulay

Shackleton 5 star review on 7th January 2025

Richard Morris

Shackleton 5 star review on 10th December 2024

Ben Downie

Shackleton 5 star review on 6th November 2024

Brent Stewart

Anonymous

Anonymous // 01/01/2019

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“Excellent product but pricey.”

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Posted 2 months ago

We appreciate you taking the time to give us your feedback!

Posted 2 months ago

“Outstanding quality snug fit light and very warm.”

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Posted 2 months ago

Thank you for taking the time to give us your feedback, we're so glad to hear you're happy with the quality of the items.

Posted 2 months ago

“I purchased my first Shackleton product after visiting the store in London. I am experienced in the outdoor clothing world, and purchase outdoor clothing for another nations military. I found my product was nice, but slightly overpriced to compete with other brands. I will consider Shackleton in the future and would buy more if the prices come down a bit more. The London store staff were extremely friendly and spoke well of the owner.”

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Posted 2 months ago

Thank you for sharing your feedback with us, we're so glad you enjoyed our visit to the store.

Posted 2 months ago

“Top quality technical clothing.”

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Posted 2 months ago

Thank you for taking the time to give us your feedback!

Posted 2 months ago

“I recently bought the Halley jacket, fit is good and the jacket is generally well made and the quality of materials good. However the zip extension on the main zip broke off within 3 weeks of owning the jacket. This was dealt with quickly by customer services and a replacement sent out, but not what I was expecting after such a brief period.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to give us your feedback on your recent purchase. We're sorry to hear of the issue with the zip extension on your coat as this does not sound like our usual standard, however we're glad that we were able to resolve the issue for you. Sometimes issues do occur, but we always try to rectify the issue swiftly and to our customer's satisfaction. If you have any further issues, please do not hesitate to get into contact and we'd be happy to advise further.

Posted 2 months ago

“Lovely quality sweater. Bought it for my husbands birthday and he’s extremely happy with it. Delivery was fast. Very happy with purchase and service. Just wish they could cater a larger range for women. I highly recommend Shackleton and no doubt will order again.”

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Posted 2 months ago

Thank you for taking the time to share your feedback with us, we're so glad that you're happy with your purchase. We do have plans to extend our women's range in the future, so we'd advise signing up to our newsletter to stay updated on our collections!

Posted 2 months ago

“Given Ernest Shackleton is one of the great britons I always meant to go into the London shop when I came to visit. I'm glad I did this time in so many ways. First their products are stylish, reasonably priced and by the very nature niche. The staff are very helpful not merely taking sales etc, but they are passionate about the brand and the man (Ernest Shackleton), Their enthusiasm bred enthusiasm in me (win-win). Bought a couple of items which I'll wear with pride/pleasure. I always visit this shop/brand now. The best!”

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Posted 2 months ago

We appreciate your feedback and we're so glad to hear about your positive experience at our store! We'll be sure to share this with the rest of our team.

Posted 2 months ago

“First purchase of mine from Shackleton. T Shirt is very comfortable and material is good quality. Price very good.”

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Posted 2 months ago

Thank you for sharing your feedback with us on your first purchase. We hope you love the t-shirt!

Posted 2 months ago

“Purchased two Heath Merino T Shirts and really happy with the quality, definitely will be buying more Shackleton products as they are first class, having visited the shop in London the staff were very knowledgeable on the history of the name and the products.”

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Posted 3 months ago

Thank you for taking the time to share your feedback with us. We're so glad you're happy with your two Heath Merino T Shirts and that you enjoyed your trip to our London store!

Posted 2 months ago

“I do like the Shackleton clothes and designs. The material is very good quality and they’re wearable in multi weather seasons. The colours are nice too.”

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Posted 3 months ago

We appreciate your feedback!

Posted 2 months ago

“The attention to detail in materials, manufacture and design are impeccable.”

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Posted 3 months ago

Thank you for taking the time to share your feedback!

Posted 2 months ago

“Simply the best outdoor clothing you can buy. Expedition standard garments yet so suitable for day to day use. You cannot get better.”

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Posted 3 months ago

Thank you so much for your comments.

Posted 3 months ago

“Really impressed with the Nelson merino base layer; fits well, looks great, and performs excellently, keeping me warm on a recent sailing trip to the colder reaches of Scotland. This is the second one I've purchsed, and I'll definitely be coming back for more!”

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Posted 3 months ago

Thank you for your feedback.

Posted 3 months ago

“I really like the Shackleton brand, pricey but worth it and a change from the run of the mill brands and not as pricey as 66 degrees North. They could make offers available every now and then.”

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Posted 3 months ago

We appreciate your comments. Thank you.

Posted 3 months ago

“The clothes are of the highest quality. Everything is delivered quickly. I was thrilled to be able to buy a signed copy of Louis Rudd’s book from Shackleton. I wish they had a store here!”

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Posted 3 months ago

Thank you for your comments. Enjoy the read!

Posted 3 months ago

“My present experiences with Shackleton are nothing but exemplary. The latest buy (Ross vest) is simply great, exellent and thought out design and craftmanship, easy on par with the likes Moorer vests only for better price and with smarter looks. Great comms with customers and helpful, forthcoming approach, fast actions like reacting to courier blunders. Quite commendable. Sizing is now spot on, a nice and welcomesuprise after former misfits with their knitwear - notorious Nimrod sweater, third time lucky:-) This time no fuss import. What's more to ask?”

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Posted 4 months ago

Thank you very much for your feedback.

Posted 3 months ago

“I've been a supporter of Shackleton apparel for more than a decade, and indeed, my great-great grandfather outfitted the Boss himself. Your knitwear is exquisite quality, as fine a fit for the city as it is ready for life out on the land and ice here in our Arctic home in Iqaluit, Nunavut. Highly recommended.”

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Posted 4 months ago

What a great story! Thank you.

Posted 3 months ago

“Excellent quality and servuce.”

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Posted 4 months ago

Thank you.

Posted 3 months ago

“Product arrived on schedule and was well packaged. Only worn a couple of times due to the weather being so warm. Sizing was spot on and overall it looks great. Looking to the weather becoming chilly!”

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Posted 5 months ago

“Exceptional Experience with Shackleton I recently had the pleasure of using Shackleton, and I must say, it exceeded my expectations. The service was prompt and professional, making the entire process seamless. The quality of the product was outstanding, and I appreciated the attention to detail. I highly recommend Shackleton for anyone looking for reliable and top-notch service. Will definitely use them again!”

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Posted 5 months ago

Shackleton is rated 4.8 based on 750 reviews