Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 720 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 720 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased base layers for a hiking trip to iceland and they have proven to be worth every penny we spent. They’re light, breathable, soft but at the same time incredibly warm in a strong cold wind and not stifling at all when the sun comes out. Really good gear!”

Helpful Report

Posted 4 months ago

Thank you so much for sharing.

Posted 4 months ago

“I love my Ross Down Gilet. It is light, but keeps me warm. It is easy to pack and stuff into a backpack; can't wait to use it this Fall and Winter.”

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Posted 5 months ago

Thank you for your comments.

Posted 4 months ago

“In the lead up to a 2023 winter assignment in Ukraine and having been uncomfortable there the previous winter with the freeze thaw freeze nature of the weather I decided to invest in a Haakon parka. I could tell on opening the box that it was a cut above any of the numerous winter coats I had worn over the years. It kept me warm during the cold snaps and dry on the days snow and ice gave way to rain. I cannot rate it highly enough, to steal part of a famous advertising slogan. “ it did exactly what he said on the box.”

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Posted 5 months ago

We salute you.

Posted 4 months ago

“Fantastic fit, quality of materials and service.”

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Posted 5 months ago

Many thanks.

Posted 4 months ago

“wonderful product and even better customer service!”

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Posted 5 months ago

Thank you!

Posted 4 months ago

“I recently purchased two Shackleton jackets for a sailing trip to the Arctic. I am extremely impressed with the quality and functionality of both items. The jackets I bought were the Rothera hooded down jacket and the Ross down gilet. The jackets are exceptionally well made and represent very good value for money. They were both very warm with plenty of storage and I particularly liked the chest pockets which I found useful for hikes and excursions. I originally purchased a few options with an intention to return those sizes and colours that didn't work for me and keep those that did. This process was very smooth and I would do the same again in the future. I will definitely be looking to purchase more items from Shackleton in the future.”

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Posted 5 months ago

Thank you very much for your detailed comments.

Posted 4 months ago

“Great product and better service”

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Posted 5 months ago

Super! Thanks

Posted 5 months ago

“Exceptional products with style and endurance. I know because I have been wearing an original hero jumper for nearly a decade and it still looks great!”

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Posted 5 months ago

That's great to hear. Thank you so much.

Posted 5 months ago

“My interaction with Shackleton from start to finish was excellent, information on the product sizing, ease of purchase, information on delivery….. product itself as expected from a premier brand is first class, the jackets design, material quality and stylish finish leaves you knowing you have bought something a little different to the other jackets on the markets at similar pricing…. With Shackleton Your not following the fashion trends of the everyday sheep your setting your own”

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Posted 6 months ago

Thank you very much for your feedback. It means a lot to us.

Posted 5 months ago

“Really please with the quality.”

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Posted 6 months ago

We appreciate your comment

Posted 6 months ago

“Très contente de ma doudoune sans manche, un produit de qualité !”

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Posted 6 months ago

Merci beaucoup!

Posted 6 months ago

“Best jacket ever!”

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Posted 6 months ago

Brilliant! Thank you

Posted 6 months ago

“A first class company with first class clothing products. I have yet to find anything better on the market than my Shackleton Parka.”

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Posted 6 months ago

Thank you very much for your comments

Posted 6 months ago

“A huge disappointment”

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Posted 6 months ago

We're really sorry to hear of your disappointment and a member of our Customer Services team will be in touch.

Posted 6 months ago

“feels and looks quality , great fit.....many admiring comments”

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Posted 6 months ago

Great. Thanks for your comments.

Posted 6 months ago

“The hercules ultralight is a great jacket and everything i need to go out and stay warm.”

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Posted 7 months ago

Thank you for your comments.

Posted 7 months ago

“Last item I bought was a wool jumper. On the face of it it arrived crumpled and creased. It looked almost as if it had been worn already and returned. Not so impressed. I have a jacket which came perfectly delivered and no issues”

Helpful Report

Posted 7 months ago

I'm so sorry to hear that. Please get in touch with a member of our Customer Services team and we can arrange for it to be exchanged.

Posted 7 months ago

“I am astonished with the level of detail, quality and aesthetics of this jacket. I was unaware of this company as we live in Canada and Ii usually purchase from Arc'Teryx, Patagonia and Canada Goose. I have spread the word on regarding Shackleton. To be honest, I am SO SOLD on your products, I wish I could be involved in being a Canadian ambassador! It is quite unbeleivable that a product such as yours doesn't have North American penetration considering the potential!”

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Posted 7 months ago

Thank you so much for your comments.

Posted 7 months ago

“My Hero Sweater for Sailing has proved invaluable in the very cool start of Season. I wore it every day on recent long weekend trip. Far warmer and more comfortable than my usual "tech wear " sailing gear. Wool is the future!”

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Posted 7 months ago

“Bought a Lockroy for a trip to Iceland and Canada. Performance and design exceeded expectations - totally confident in extremes of cold, high winds and heavy rain. Side zips gave easy access to fleece and trouser pockets without exposing body to wind chill. Numerous other benefits from snorkel design to dual pockets. Only improvement I could think of would be thumb holes in cuffs so as to retain maximum hand protection when using camera without gloves. Will now be my go to for similar trips and the worst Cumbria has to offer. Subsequently ordered several other Shackleton products which arrived promptly via tracked delivery and all appear of high quality. Would certainly recommend the brand based on quality, design, customer focus, its backstory and ethical support for the planet.”

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Posted 7 months ago

Many thanks for your feedback.

Posted 7 months ago

Shackleton is rated 4.8 based on 720 reviews