Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 720 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 720 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Another quality garment to add to my wardrobe, have had a few compliments already. As a user, it feels like absolute quality.”

Helpful Report

Posted 1 year ago

That's great to hear. Thank you.

Posted 1 year ago

“Had an old Rothera jacket (chalk) and the zipper broke off. I used the repair service but they couldn't fix. Gave me a complimentary replacement from their warehouse store. Fantastic service and brilliant to see in these times.”

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Posted 1 year ago

Thank you very much for your review

Posted 1 year ago

“I absolutely love the Lister t'shirt. So soft and warm yet light to wear. I've worn it every day since it arrived. And the service was excellent. Ordered Friday afternoon and received it Saturday morning in time to watch my daughter play football. Can't fault the product or the service.”

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Posted 1 year ago

Thank you so much for your feedback.

Posted 1 year ago

“Great service. Top quality product; well made, lovely feel.”

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Posted 1 year ago

Thank you.

Posted 1 year ago

“It's warm and comfortable customer service is excellent”

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Posted 1 year ago

That's great. Thank you.

Posted 1 year ago

“The vest is pretty premium, very warm. but so is the price tag. Very heartening to see the choice of producing country is italy”

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Posted 1 year ago

Thank you for giving us your feedback.

Posted 1 year ago

“Great quality great service”

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Posted 1 year ago

Thank you so much.

Posted 1 year ago

“I love my Ross insulated vest”

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Posted 1 year ago

We're so glad! Thank you for letting us know.

Posted 1 year ago

“The Vostok p[ark I purchased in 2022/2023 was more than Excellent as I was in york recently under heavy rainfall and its water-resistant properties and warmth proved themselves over and above”

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Posted 1 year ago

That's great to hear. Thank you!

Posted 1 year ago

“Well made beautifully soft jumper. Great colour and keeps you nice and warm. My only concern is it is so soft it will bobble, but only time will tell”

Helpful Report

Posted 1 year ago

Thank you for your comments. Do ensure you follow the care instructions. For further advice don't hesitate to contact us on info@shackleton.com

Posted 1 year ago

“Excellent product. Used my new Rothera in the Himalayas last week - it was warm, light and fit perfectly. The little details are impeccable too.”

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Posted 1 year ago

Thank you so much for the feedback.

Posted 1 year ago

“Hercules purchased after much research.lightweight cosy warm and of a high quality.Using as a daily for my commute to work .Will return to buy other Shackleton products”

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Posted 1 year ago

That's great to hear. Thank you!

Posted 1 year ago

“Kept me warm and comfortable (not itchy) and allowed easy movement while hiking in Iceland.”

Helpful Report

Posted 1 year ago

That's great to hear. Thank you!

Posted 1 year ago

“Happy customer! International shipping took only 3 days -and was free of charge. Stylish products of formidable quality, and packed with love.”

Helpful Report

Posted 1 year ago

Thank you so much for your comments. We hope you love wearing them too.

Posted 1 year ago

“Superb service. Sarah Roberts has been my primary contact and she is without doubt the best!”

Helpful Report

Posted 1 year ago

She is indeed! Thank you for sharing.

Posted 1 year ago

“I now own quite a few Shackleton items - all are top notch - really good quality, great design and well made with excellent little finishing touches.”

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Posted 1 year ago

Thank you so much. Your support means a lot.

Posted 1 year ago

“Great products and a firm with a real sense of purpose.”

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Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“Great material, with attention to detail and built to last.”

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Posted 1 year ago

That's great. Thank you

Posted 1 year ago

“Purchased the Vostok parka recently (July) as a sale item so not been cold enough to use yet. Quality and fit seem good, could do with side hand warmer pockets though. Apart from that looks and feels great - off to Scotland next month so will give it a test run then!”

Helpful Report

Posted 1 year ago

Thank you. Have a great time and do let us know how you get on.

Posted 1 year ago

“Taking the sweater to the High Canadian Arctic and Greenland in a week’s time. Will report back on usage experience!”

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Posted 1 year ago

Please do and have an amazing trip!

Posted 1 year ago

Shackleton is rated 4.8 based on 720 reviews