Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 751 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 751 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 12th January 2025

Robert Joseph Macaulay

Shackleton 5 star review on 7th January 2025

Richard Morris

Shackleton 5 star review on 10th December 2024

Ben Downie

Shackleton 5 star review on 6th November 2024

Brent Stewart

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a Caird cashmere sweater as a present from my wife. What a thing of beauty it is,with lots of detailed knitting to reinforce elbows and as a different texture round hem. The merino ,cashmere blend is warm and very soft to the touch. All in all a quality item.”

Helpful Report

Posted 1 year ago

So glad you liked it. Thank you for your comments.

Posted 1 year ago

“Excellent technical products which achieve their aim of being the best solution for the harshest environments while retaining a sense of style and connection to history!”

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Posted 1 year ago

We appreciate your comments. Thank you.

Posted 1 year ago

“Excellent products. Bought 2 neck warmers as presents which were very well received.”

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Posted 1 year ago

Good to hear. Thank you.

Posted 1 year ago

“Bought a gilet for my husband for Christmas. Very quick process for ordering & delivery on time. I emailed the team enquiring about Christmas time returns (in case it didn’t fit) & they responded very quickly & efficiently. No need as it fits perfectly & my husband loves it!”

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Posted 1 year ago

That's great to hear. Thank you.

Posted 1 year ago

“HAAKON PARKA: tested in Lapland: - 30 ºC. Very warm,windstopper and comfortable (this is not a light garment but you can manage it perfectly).A lot of good details. Cons: I miss 2 backpack straps to carry the garment indoors. And I also miss a cover to store the parka during not use seasons Very happy with this parka”

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Posted 1 year ago

Thank you very much for your feedback.

Posted 1 year ago

“Bought the Nimrod jumper, it’s very good, I work in many different locations around the world, I left on New Year’s Day from London and wore it on the way to the Airport, it kept me cosy in the cold weather I’m currently in Morroco where the evenings are cooler than normal it’s keeping me just right!”

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Posted 1 year ago

Thank you for your comments and good luck on your travels!

Posted 1 year ago

“Outstanding service and outstanding products! Thank you!!”

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Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“I stumbled across Shackleton in my search for a perfect winter jacket and wow did I make the right choice. The rothera jacket is absolutely perfect, I own Canada goose, nobis, north face and few others. This jacket is on par if not better than those brands when comparing quality of materials, warmth is not even a question aswell. This is an amazing jacket for the cost, highly recommended.”

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Posted 1 year ago

Thank you so much for your comments.

Posted 1 year ago

“A Christmas present for my husband who likes to keep his gear for 20 years plus, and is reluctant and suspicious of clothing that is new! He wore it on boxing day! Loved it! Worth every penny!”

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Posted 1 year ago

That's great to hear! Thank you.

Posted 1 year ago

“Its quite expensive but you do get what you pay for.”

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Posted 1 year ago

Thank you for your feedback.

Posted 1 year ago

“The jacket I bought is a very good but has a very small issue that needs to be fixed like the size of the arm is over size a bit and the finishing of the jacket needs to be looked at because there is some threads I had to cut.”

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Posted 1 year ago

If you've not already, please contact our Customer Services team on info@shackleton.com and they will advise you on what we can do to make sure you are completely satisfied.

Posted 1 year ago

“Bought the Docker Merino Sweater for my husband for Christmas and we are both delighted with the style and quality. Great online and in store service as well.”

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Posted 1 year ago

Great. Thank you for your comments.

Posted 1 year ago

“Didn't buy the jacket to do any expeditions, just to stand and watch my grandson play football on a cold, wet and windy football field in the middle of nowhere. I can honestly say that it works a treat, all the other spectators shivering away and complaining about how cold it is and there's me snug as a bug! Just can't wait for the snowy blizzards to arrive.”

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Posted 1 year ago

That's great to hear. Thank you for your comments.

Posted 1 year ago

“The sweater is a delight to wear receiving many a complement for its understated elegance and design. It also incrbly warm and will be worn for years to come”

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Posted 1 year ago

Wonderful to hear. Thank you.

Posted 1 year ago

“Excellent design and quality”

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Posted 1 year ago

Thank you.

Posted 1 year ago

“Shackleton Jacket, is a must. Perfect fit and quality. Customer services have been very helpful. I missed out on the promotional offer, when ordered, and they kindly, honoured it! Couldn’t be more happy overall. Highly recommend.”

Helpful Report

Posted 1 year ago

Thank you for your comments, they are much appreciated!

Posted 1 year ago

“Lovely product, great service. Thanks”

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Posted 1 year ago

Thank you!

Posted 1 year ago

“Quite simply the best outdoor gear you can buy.”

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Posted 1 year ago

Thank you so much!

Posted 1 year ago

“I like my Shackleton Haakon. It's not as warm as the Arctic Canada Goose I had, (and sold), but therefore more versatile when conditions aren't massively sub-zero. I can always wear my Ross gilet underneath if the extra insulation is needed. The pit zips are a great feature, too. Pride of ownership was enhanced when I saw them on the BBC being worn by the pole to pole electric car expedition.”

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Posted 1 year ago

Thank you for your comments.

Posted 1 year ago

“Very impressed with the design, quality, comfort and functionality of the item I purchased; it's certainly worthy of Shackleton's name and a credit to his achievements!”

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Posted 1 year ago

Thank you so much for your comments!

Posted 1 year ago

Shackleton is rated 4.8 based on 751 reviews