Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 720 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 720 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality and first class customer service”

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Posted 9 months ago

Thank you so much.

Posted 9 months ago

“Excellent customer service 1st class. Quality Gilet Keeps me warm during the cold snowy winter.”

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Posted 9 months ago

Brilliant! Thank you for your comments.

Posted 9 months ago

“I bought the Rothera in Navy. LOVE it. Comfy and warm. Maybe a tad stiff in comparison to my Canada Goose but at half the price more than worth it. I recommend it highly”

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Posted 9 months ago

Thank you for your comments.

Posted 9 months ago

“The staff in Piccadilly are very professional and friendly. No hidden pressure to buy, even though I did make two purchases. I'll be going again soon.”

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Posted 9 months ago

Thank you for your comments. We look forward to welcoming you back soon.

Posted 9 months ago

“Impressive quality and service”

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Posted 10 months ago

Super!

Posted 9 months ago

“It fits me well. I like that the collar isn’t loose like other sweaters. Thanks. Staff were great, helped me find my size, very accommodating and patient. This is a boring review because I honestly don’t have any complaints.”

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Posted 10 months ago

Boring is good, thank you for taking the time to comment.

Posted 9 months ago

“Quality Down jacket and amazingly lightweight. I love that it is designed in the UK and made in Italy, gives it a real premium feel and look. No matter where I wear it, always get positive comments.”

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Posted 10 months ago

Great to hear! Thank you for sharing.

Posted 9 months ago

“Excellent service and knowledge. I had, unfairly, assumed that Shackleton was more about branding than true heritage and quality but went into the Piccadilly store out of curiosity anyway. Very impressive staff who clearly knew the history, even about Henry Worsley.”

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Posted 10 months ago

And what a history! Thank you for your comments and we hope to welcome you in store again soon.

Posted 9 months ago

“Excellent product and service.Well worth the money and lovely and warm”

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Posted 10 months ago

That's great, thank you.

Posted 9 months ago

“only had the opportunity to wear the coat twice but it is clearly a quality product, you could say a luxury item even though it is a coat for extremely cold weather. Probably could have got away with the next size down but it was too late by the time I realised.”

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Posted 10 months ago

Thank you for your comments.

Posted 9 months ago

“Lovely customer service staff. The Rothera jacket is fitted , feels lovely and is warm. It fits closer than many down jackets I’ve owned and so thicker layers make the sleeves particularly tight, but I’m fine with that, and could always have upsized otherwise.”

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Posted 10 months ago

Thank you for sharing your feedback.

Posted 9 months ago

“My second jacket, 100% the best in class..”

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Posted 10 months ago

Brilliant! Thank you so much.

Posted 9 months ago

“I purchased the Rothera after much research. Other jackets I considered were from Rab, Patagonia, North Face and Canada Goose. The Rothera seemed much more substantial than Patagonia, Rab, and NF and much more stylish and functional for action than Canada Goose (and for about 30-40% less). In the end, I couldn't be happier about my purchase. The Rothera is warm, fits great; I can move in it. It looks fabulous on. the pockets are cozy, the hood is substantial. The details are spot on. It may not pack down quite as small as an ultra-light puffer but that was not what I was after.”

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Posted 10 months ago

Thank you very much for your feedback.

Posted 10 months ago

“Purchased the Rothera jacket, service was quick & efficient. The jacket is so warm and will definitely purchase another item from Shackleton in the future.”

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Posted 10 months ago

Great. Many thanks for your comments.

Posted 10 months ago

“Great product and great service. Had small issue and dealt with brilliantly by customer service.”

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Posted 10 months ago

Thank you for your comments.

Posted 10 months ago

“You were lovely. Thanks”

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Posted 10 months ago

Thank you for your comments.

Posted 10 months ago

“Shackleton sits today at the peak of professional tactical gear. The quality and attention to details is unparalleled and provides with the best alternative. Some outdoor alternative are trendy, some are better than others in terms of quality yet Shackleton stand out.”

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Posted 10 months ago

Thank you very much for your comments.

Posted 10 months ago

“Great service , great product… will defiantly be buying further product's.”

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Posted 10 months ago

Thank you very much.

Posted 10 months ago

“Top class service and the quality of the coat is excellent. Sarah went above and beyond to ensure I received the coat in time for Christmas.”

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Posted 10 months ago

We love to hear this, thank you.

Posted 10 months ago

“Was visiting the UK when I ran across this store. I bought a tee shirt and hat for my husband for his Christmas stocking. He loves Ernest Shackleton The store was so cool and the people who worked there were very friendly. They even had tiny mince pies out for the holiday. Love the quality of the items I bought. Rugged looking and very nice. I was accidentally charged for a long sleeved shirt but found out when I left the store, I received a short sleeved one. They refunded the price difference immediately”

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Posted 10 months ago

Thank you for your visit and for your kind comments. Mistakes do happen but we do our best to rectify them quickly. Hope to see you again soon.

Posted 10 months ago

Shackleton is rated 4.8 based on 720 reviews