Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 751 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 751 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 12th January 2025

Robert Joseph Macaulay

Shackleton 5 star review on 7th January 2025

Richard Morris

Shackleton 5 star review on 10th December 2024

Ben Downie

Shackleton 5 star review on 6th November 2024

Brent Stewart

Anonymous

Anonymous // 01/01/2019

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“Great quality clothing looks like it will last a long time”

Helpful Report

Posted 9 months ago

Thank you

Posted 9 months ago

“I've bought three Shackleton products now (jacket, jumper and scarf). Each has been a quality product that i expect will last for years.”

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Posted 9 months ago

Thank you very much.

Posted 9 months ago

“I have been lucky enough to recently acquire 2 Shackleton jackets (a Haakon and a Rothera) - the quality and design is fantastic and the customer service outstanding. A special call-out to Sarah who went above and beyond to ensure that my needs were met and that I was 100% happy. I would have absolutely no hesitation in recommending Shackleton and their products!”

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Posted 9 months ago

Thank you so much for your comments

Posted 9 months ago

“Impressive jacket with excellent service”

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Posted 9 months ago

Thank you.

Posted 9 months ago

“Highest quality materials beautifully designed and manufactured. You won’t find better clothing for watching sport outside in the depths of winter.”

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Posted 9 months ago

Thank you very much for your comments

Posted 9 months ago

“I like my Shackleton jacket (don’t love it), mainly because it is too small for me. V disappointed, to be honest.”

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Posted 9 months ago

Sorry to hear the jacket wasn't a perfect fit. We do offer free returns and exchanges within 30 days of purchase as long as the item is unused. Please see our Returns policy for more information https://shackleton.com/pages/shipping or contact our customer services team on info@shackleton.com

Posted 9 months ago

“I was extremely pleaseed with the responsiveness and effective communications with Shackleton's staff. Of course, I was also delighted by their clothing, which I intend to wear on a trek in Nepal next year.”

Helpful Report

Posted 9 months ago

Thank you for your comments. Have a fabulous trip!

Posted 9 months ago

“The gillet is really nicely made, as you’d expect at this price point. It’s warm enough, but not warm?!?! There are a few bits I’d tweak… Shackleton should have more confidence in the branding and not feel the need to emblazon the piece with the name/stories. The hemming and the ‘story’ labels are a bit much. It’s already a nice garment, it doesn’t need the extra waffle…”

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Posted 10 months ago

Thank you for your feedback

Posted 10 months ago

“Have been using them for years now and each year they improve no matter what. You buy the best jacket in the world this year and next year you can count on there being an improvement on it again.”

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Posted 10 months ago

Thank you very much for your comments

Posted 10 months ago

“I had the Haakon Parka. I very much appreciate the firm fabric and the down filling. I little bit annyoing is the fact that the hook and loop fastener is so adhesive that it immediately sticks to other garments like a pullover when you put the parka on.”

Helpful Report

Posted 10 months ago

Thank you for your comments. We have taken on board feedback on the velcro and this has been altered for newer additions.

Posted 10 months ago

“Love the product,and I'm always getting compliments on how nice the coat is”

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Posted 10 months ago

Lovely to hear.

Posted 10 months ago

“Great quality products and made to a high standard!”

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Posted 10 months ago

Thank you

Posted 10 months ago

“Great quality and the bringer of good luck for my fishing.”

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Posted 10 months ago

That will be the sprinkling of magic in the finishing process ;)

Posted 10 months ago

“Shackleton, one of the most influential companies on the palnet.”

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Posted 10 months ago

That's lovely of you to say. Thank you.

Posted 10 months ago

“Your T-shirts are excellent........... Please make loads more please please please..........................”

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Posted 10 months ago

Thank you. We certainly hope to!

Posted 10 months ago

“Brilliant service. Quality item. Regards Mike 🍺”

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Posted 10 months ago

Thank you for your comments.

Posted 10 months ago

“I like my Merino tops, but the grey one arrived with a snag on the right sleeve”

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Posted 10 months ago

We're really sorry to hear that it didn't arrive with you in perfect condition. Please do get in touch with our customer services team so we can resolve this for you. They can be contacted on info@shackleton.com or 0208 1380212.

Posted 10 months ago

“Absolutely delighted with my Rothera down jacket. Does exactly what it should - light, very warm and extremely comforable. It also happens to fit me like a glove. Quality feels excellent so far.”

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Posted 10 months ago

Thank you for your feedback.

Posted 10 months ago

“Excellent company with top quality clothing”

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Posted 10 months ago

Thank you for your comments.

Posted 10 months ago

“I have purchased a number of Shackleton products and they are exceptional. I know they are expensive but frankly I would rather buy one product and keep it, rather than be a conduit to landfill.”

Helpful Report

Posted 10 months ago

Thank you for your comments.

Posted 10 months ago

Shackleton is rated 4.8 based on 751 reviews