Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 751 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 751 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 12th January 2025

Robert Joseph Macaulay

Shackleton 5 star review on 7th January 2025

Richard Morris

Shackleton 5 star review on 10th December 2024

Ben Downie

Shackleton 5 star review on 6th November 2024

Brent Stewart

Anonymous

Anonymous // 01/01/2019

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“High quality and exceptionally lightweight, performance fit. Delivered quickly.”

Helpful Report

Posted 10 months ago

Thank you for your feedback.

Posted 10 months ago

“The coat is lightweight and very comfortable. Extremely warm in cold conditions and has plenty of pockets. Very happy with my purchase and the coat looks great also.”

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Posted 10 months ago

Fantastic. Thank you for your comments.

Posted 10 months ago

“The cap is nice and warm, unfortunately this winter has been so mild, I have not been able to try out the wool sweater!”

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Posted 10 months ago

The time will come! Thank you for your comments.

Posted 10 months ago

“Supreme goods...well thought out design...premium fabrics”

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Posted 10 months ago

Thank you for your feedback.

Posted 10 months ago

“Great products and great service in the Piccadilly store”

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Posted 10 months ago

Brilliant! Thank you.

Posted 10 months ago

“Excellent jacket escape expedition , light and warm, perfect for cold winter days”

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Posted 10 months ago

Thank you for your comments.

Posted 10 months ago

“Explorer Jacket Warning; This jacket is NOT rainproof. I appreciate that a waxed cotton garment is never going to be comparable to a manmade fiber equivalent and one may have to accept some water ingress in poor weather conditions especially in areas of movement or friction (eg shoulders etc). I bought this jacket in January and on the fourth time I used it I was caught in a light rain shower during a 20 minute dog walk. On getting home I noticed my shoulders were damp. Closer inspection revealed that water had readily soaked through to the inside of the cotton fabric in all areas that had got wet during the brief spell of rain. I wrote to Shackleton to explain and I also asked about their returns/refund procedure. In their reply they state that the Explorer Jacket is NEITHER WINDPROOF NOR WATERPROOF ! And that I would not get a refund. I have carefully re-read the description and it is fair to say that there are no claims as to if this jacket is rainproof, but I feel the implication is there because of the high praise given about the cotton material used in manufacture and phrases such as 'An excellent all season companion'. This garnment is clearly more a fashion item than outdoor clothing.”

Helpful Report

Posted 10 months ago

We're so sorry to hear of your disappointment with this product. I know our Customer Services team have been in touch to try and resolve the matter with you. All our products are designed for specific functions whether it be for warmth, breathability, lightweight etc and we try and give as much information as possible on our website. If ever you would like more information on our products do please call into the Piccadilly store or speak to one of our advisors on 0208 1380212.

Posted 10 months ago

“Good product”

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Posted 11 months ago

Thank you

Posted 10 months ago

“Jacket received as expected. Great piece, very pleased.”

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Posted 11 months ago

Thank you, pleased to hear that.

Posted 10 months ago

“absolutely best coat ever owned and there have been many”

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Posted 11 months ago

Fantastic to hear that. Thank you.

Posted 10 months ago

“Excellent quality and first class customer service”

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Posted 11 months ago

Thank you so much.

Posted 10 months ago

“Excellent customer service 1st class. Quality Gilet Keeps me warm during the cold snowy winter.”

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Posted 11 months ago

Brilliant! Thank you for your comments.

Posted 11 months ago

“I bought the Rothera in Navy. LOVE it. Comfy and warm. Maybe a tad stiff in comparison to my Canada Goose but at half the price more than worth it. I recommend it highly”

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Posted 11 months ago

Thank you for your comments.

Posted 11 months ago

“The staff in Piccadilly are very professional and friendly. No hidden pressure to buy, even though I did make two purchases. I'll be going again soon.”

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Posted 11 months ago

Thank you for your comments. We look forward to welcoming you back soon.

Posted 11 months ago

“Impressive quality and service”

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Posted 11 months ago

Super!

Posted 11 months ago

“It fits me well. I like that the collar isn’t loose like other sweaters. Thanks. Staff were great, helped me find my size, very accommodating and patient. This is a boring review because I honestly don’t have any complaints.”

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Posted 11 months ago

Boring is good, thank you for taking the time to comment.

Posted 11 months ago

“Quality Down jacket and amazingly lightweight. I love that it is designed in the UK and made in Italy, gives it a real premium feel and look. No matter where I wear it, always get positive comments.”

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Posted 11 months ago

Great to hear! Thank you for sharing.

Posted 11 months ago

“Excellent service and knowledge. I had, unfairly, assumed that Shackleton was more about branding than true heritage and quality but went into the Piccadilly store out of curiosity anyway. Very impressive staff who clearly knew the history, even about Henry Worsley.”

Helpful Report

Posted 11 months ago

And what a history! Thank you for your comments and we hope to welcome you in store again soon.

Posted 11 months ago

“Excellent product and service.Well worth the money and lovely and warm”

Helpful Report

Posted 11 months ago

That's great, thank you.

Posted 11 months ago

“only had the opportunity to wear the coat twice but it is clearly a quality product, you could say a luxury item even though it is a coat for extremely cold weather. Probably could have got away with the next size down but it was too late by the time I realised.”

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Posted 11 months ago

Thank you for your comments.

Posted 11 months ago

Shackleton is rated 4.8 based on 751 reviews