Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 751 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 751 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 12th January 2025

Robert Joseph Macaulay

Shackleton 5 star review on 7th January 2025

Richard Morris

Shackleton 5 star review on 10th December 2024

Ben Downie

Shackleton 5 star review on 6th November 2024

Brent Stewart

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great in store and online experience. My cap and merino neck warmer was perfect for my trip to Antarctica this December.”

Shackleton 5 star review on 21st December 2023

Helpful Report

Posted 1 year ago

Wow! Fantastic

Posted 1 year ago

“Another quality item from the Shackleton family”

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Posted 1 year ago

Many thanks!

Posted 1 year ago

“Brought the jacket for my husband and he absolutely loves it. We went into store in London and the staff were so helpful, couldn’t do enough for us.”

Helpful Report

Posted 1 year ago

Delighted to hear that. Thank you for commenting.

Posted 1 year ago

“GREAT QUALITY AND PERFORMANCE”

Helpful Report

Posted 1 year ago

Super! Thank you

Posted 1 year ago

“The jacket I bought is amazing quality!”

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Posted 1 year ago

Really pleased to hear that. Thank you!

Posted 1 year ago

“Great product and fantastic service at the Piccadilly store”

Helpful Report

Posted 1 year ago

That's great to hear. Hope to see you again soon.

Posted 1 year ago

“Very light, well made and of course most importantly keeps you warm!”

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Posted 1 year ago

Great. Thank you

Posted 1 year ago

“Light easy to wear and great for the football. Especailly in Scotland's lower leagues ...Jeez it gets cold up here.”

Helpful Report

Posted 1 year ago

Absolutely! Good choice.

Posted 1 year ago

“Very friendly staff, nice products, went for grey gilet with free base layer.”

Helpful Report

Posted 1 year ago

Great choice. Thank you for your comments.

Posted 1 year ago

“I’m very pleased with my jacket , exceeded all expectations though not tried it in real cold real cold weather yet ….I will certainly return to your store to see what else I like !’”

Helpful Report

Posted 1 year ago

Thank you. We look forward to seeing you again soon.

Posted 1 year ago

“Another quality garment to add to my wardrobe, have had a few compliments already. As a user, it feels like absolute quality.”

Helpful Report

Posted 1 year ago

That's great to hear. Thank you.

Posted 1 year ago

“Had an old Rothera jacket (chalk) and the zipper broke off. I used the repair service but they couldn't fix. Gave me a complimentary replacement from their warehouse store. Fantastic service and brilliant to see in these times.”

Helpful Report

Posted 1 year ago

Thank you very much for your review

Posted 1 year ago

“I absolutely love the Lister t'shirt. So soft and warm yet light to wear. I've worn it every day since it arrived. And the service was excellent. Ordered Friday afternoon and received it Saturday morning in time to watch my daughter play football. Can't fault the product or the service.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback.

Posted 1 year ago

“Great service. Top quality product; well made, lovely feel.”

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Posted 1 year ago

Thank you.

Posted 1 year ago

“It's warm and comfortable customer service is excellent”

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Posted 1 year ago

That's great. Thank you.

Posted 1 year ago

“The vest is pretty premium, very warm. but so is the price tag. Very heartening to see the choice of producing country is italy”

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Posted 1 year ago

Thank you for giving us your feedback.

Posted 1 year ago

“Great quality great service”

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Posted 1 year ago

Thank you so much.

Posted 1 year ago

“I love my Ross insulated vest”

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Posted 1 year ago

We're so glad! Thank you for letting us know.

Posted 1 year ago

“The Vostok p[ark I purchased in 2022/2023 was more than Excellent as I was in york recently under heavy rainfall and its water-resistant properties and warmth proved themselves over and above”

Helpful Report

Posted 1 year ago

That's great to hear. Thank you!

Posted 1 year ago

“Well made beautifully soft jumper. Great colour and keeps you nice and warm. My only concern is it is so soft it will bobble, but only time will tell”

Helpful Report

Posted 1 year ago

Thank you for your comments. Do ensure you follow the care instructions. For further advice don't hesitate to contact us on info@shackleton.com

Posted 1 year ago

Shackleton is rated 4.8 based on 751 reviews