Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 720 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 720 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic clothing, nice to wear, great to look at. Just wish Id got one of those canvas smocks before they went off sale!”

Helpful Report

Posted 1 year ago

Thank you for your review. Sorry for the disappointment. Lots of new product launches to come this year so keep an eye out and be sure to join our mailing list if you haven't already.

Posted 1 year ago

“excellent equipment”

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Posted 1 year ago

Thank you

Posted 1 year ago

“Well, because I am a complete muppet I washed it in the machine on a wool setting and shrunk so I have had to secretly buy him another and hope he does not notice. Next time most definately the dry cleaners!”

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Posted 1 year ago

Thanks for sharing your experience. Our products certainly last a lot longer if you follow the care instructions!

Posted 1 year ago

“Amazing clothing, great quality and I’m extremely impressed with the base layer (Nelson), jumper (Hero) and jackets (Challenger Expedition Pulk and Centenary Explorer Jacket) I have. I like fact that they draw their inspiration from a legend of an explorer.”

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Posted 1 year ago

Thank you so much for your feedback.

Posted 1 year ago

“Fantastic quality and very good fitting”

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Posted 1 year ago

Super! Thank you.

Posted 1 year ago

“CHALLENGER Expedition Pulk Jacket Very impressed with the jacket, the quality and service is top notch as per usual. I own a few pieces from Shackleton and it’s an amazing brand. I’ve just not had time to use it yet due to the weather being so good.”

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Posted 1 year ago

Would love your feedback once you're put it to the test!

Posted 1 year ago

“Recently purchased the Centenary Explorer jacket and I'm impressed. Well made and fits great.”

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Posted 1 year ago

That's great! Thank you.

Posted 1 year ago

“Fantastic customer service, absolutely love the jacket !”

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Posted 1 year ago

Thank you. That means a lot.

Posted 1 year ago

“Amazing jacket, will definitely buy again.”

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Posted 1 year ago

Thank you so much!

Posted 1 year ago

“Love the products, love the brand. I am lucky to have purchased several items over the last few years and all of them are quality garments designed to be practical whether thats on the peaks or the park.”

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Posted 1 year ago

Thank you so much for your support.

Posted 1 year ago

“These are great products hat are built around the legacy of histories greatest leader and explorer. Made to withstand the elements whilst honouring the memory of a great man.”

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Posted 1 year ago

Many thanks.

Posted 1 year ago

“Quality is top”

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Posted 1 year ago

Thank you.

Posted 1 year ago

“Absolutely love my Escape jacket, it's incredibly warm and looks awesome. The quality of all products is to such a high standard and their customer service was so helpful in selecting the right jacket.”

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Posted 1 year ago

Really pleased. Thank you.

Posted 1 year ago

“Quality product, husband very happy with it, and always reluctant to take it off ! Lovely to have quality British products that do the perfect job on our typical weather - dog walking has definitely become warmer as a result !”

Helpful Report

Posted 1 year ago

That's great to hear. Thank you.

Posted 1 year ago

“The packaging and presentation was what I was testing as a potential investor. I was very underwhelmed. I only purchased an undershirt and it seemed fine. Functional, not premium. The whole experience was far less luxurious than the website’s slick aesthetic and product pricing had suggested.”

Helpful Report

Posted 1 year ago

Thank you for your feedback and it is understandable why you would be underwhelmed. It looks from your picture like our original packaging has been damaged in transit and has been replaced by DHL packaging at some point on its journey to you in Australia. Please be assured that we take the utmost care in the packing and presentation of every order but unfortunately on this occasion it looks like our shipping partner has been less than careful. Please accept our sincere apologies.

Posted 1 year ago

“Absolutely love the quality and comfort of the sweater I bought. I wear it every other day and it is perfect by itself without a jacket on some days in the cold Canadian winter. I also love the connection to the story of Shackleton. I'm looking forward to getting more pieces and am seriously looking at the expeditions offered.”

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Posted 1 year ago

Thank you so much. Hope to see you on a Challenge soon!

Posted 1 year ago

“I purchased the Ross Gilet which I have been very happy with, it fits well and is warm and comfortable. Practical pockets set up.”

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Posted 1 year ago

Thank you for the feedback.

Posted 1 year ago

“Consistently great products that can’t be faulted”

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Posted 1 year ago

Amazing! Thank you.

Posted 1 year ago

“GREAT STORE...TERRIFIC SALES STAFF...OPEN ONE IN TORONTO”

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Posted 1 year ago

Thank you! We'd love to!

Posted 1 year ago

“Probably the best winter coat I own ...and I own quite a few ! much better, in my opinion, than well known competitor at similar price point. The Endurance is very light, very warm very well made , great fabric, and 800 power fill I think (or 850 ?) which is exceptional. Worn at temperatures around -4/5 and exceptionally warm and comfortable. Its my go to coat - very comfortable to wear in the car as well since its soft . Improvements - outside chest pocket left hand size , zipped for small items such as credit cards would be good so the coat doesn't have to be opened fully to get into the inside chest zipped pocket. Zippers get caught a little similar to CG - not sure what the solution is ? I have removed the faux fur since in my opinion either have real fur (similar to CG / Mocler) or dont have any. I dont have any. lastly beware of size , the Endurance is oversized to allow for layers. I am normally an M and I went down to S (I only wear a thin shirt / jumper with the coat) but even with an S there is room for a thicker jumper. Overall great (and I should have added very fashionable ) technical coat that can be worn in Reykjavik or Rome , yes worn in Rome in December since although temp about 5/8, the coat is light weight so no overheating !”

Helpful Report

Posted 1 year ago

Thank you very much for your detailed feedback.

Posted 1 year ago

Shackleton is rated 4.8 based on 720 reviews