Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 751 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 751 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 12th January 2025

Robert Joseph Macaulay

Shackleton 5 star review on 7th January 2025

Richard Morris

Shackleton 5 star review on 10th December 2024

Ben Downie

Shackleton 5 star review on 6th November 2024

Brent Stewart

Anonymous

Anonymous // 01/01/2019

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“Lovely customer service staff. The Rothera jacket is fitted , feels lovely and is warm. It fits closer than many down jackets I’ve owned and so thicker layers make the sleeves particularly tight, but I’m fine with that, and could always have upsized otherwise.”

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Posted 11 months ago

Thank you for sharing your feedback.

Posted 11 months ago

“My second jacket, 100% the best in class..”

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Posted 11 months ago

Brilliant! Thank you so much.

Posted 11 months ago

“I purchased the Rothera after much research. Other jackets I considered were from Rab, Patagonia, North Face and Canada Goose. The Rothera seemed much more substantial than Patagonia, Rab, and NF and much more stylish and functional for action than Canada Goose (and for about 30-40% less). In the end, I couldn't be happier about my purchase. The Rothera is warm, fits great; I can move in it. It looks fabulous on. the pockets are cozy, the hood is substantial. The details are spot on. It may not pack down quite as small as an ultra-light puffer but that was not what I was after.”

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Posted 11 months ago

Thank you very much for your feedback.

Posted 11 months ago

“Purchased the Rothera jacket, service was quick & efficient. The jacket is so warm and will definitely purchase another item from Shackleton in the future.”

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Posted 11 months ago

Great. Many thanks for your comments.

Posted 11 months ago

“Great product and great service. Had small issue and dealt with brilliantly by customer service.”

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Posted 11 months ago

Thank you for your comments.

Posted 11 months ago

“You were lovely. Thanks”

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Posted 11 months ago

Thank you for your comments.

Posted 11 months ago

“Shackleton sits today at the peak of professional tactical gear. The quality and attention to details is unparalleled and provides with the best alternative. Some outdoor alternative are trendy, some are better than others in terms of quality yet Shackleton stand out.”

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Posted 11 months ago

Thank you very much for your comments.

Posted 11 months ago

“Great service , great product… will defiantly be buying further product's.”

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Posted 11 months ago

Thank you very much.

Posted 11 months ago

“Top class service and the quality of the coat is excellent. Sarah went above and beyond to ensure I received the coat in time for Christmas.”

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Posted 11 months ago

We love to hear this, thank you.

Posted 11 months ago

“Was visiting the UK when I ran across this store. I bought a tee shirt and hat for my husband for his Christmas stocking. He loves Ernest Shackleton The store was so cool and the people who worked there were very friendly. They even had tiny mince pies out for the holiday. Love the quality of the items I bought. Rugged looking and very nice. I was accidentally charged for a long sleeved shirt but found out when I left the store, I received a short sleeved one. They refunded the price difference immediately”

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Posted 11 months ago

Thank you for your visit and for your kind comments. Mistakes do happen but we do our best to rectify them quickly. Hope to see you again soon.

Posted 11 months ago

“Very happy with the products I bought and really good customer service in store.”

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Posted 11 months ago

Thank you for your comments.

Posted 11 months ago

“I love my new Shackleton. Best jumper I’ve owned (and I’ve owned a few). The quality is superb as was the ordering and delivery process.”

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Posted 11 months ago

Delighted to hear. Thank you for your comments.

Posted 11 months ago

“Excellent service in the exchange of my jacket due to size requirements. Top quality product.”

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Posted 11 months ago

Many thanks for your comments.

Posted 11 months ago

“Wonderful warm pullover with nice style features, which make it quitte unique. Only wish I could get two!”

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Posted 11 months ago

Thank you for your comments.

Posted 11 months ago

“Fantastic fit..great quality..very comfortable and warm.”

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Posted 11 months ago

That's great. Thank you.

Posted 11 months ago

“My son loves his jumper and it looks terrific! Thank you.”

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Posted 1 year ago

That's great. Thank you.

Posted 1 year ago

“I have a number of Shackleton's products across their range and they are in my opinion excellent in terms of quality and design. Great customer service too! Only issue is with Royal Mail and their tendency to not deliver as scheduled - Shackleton definitely 5 stars, Royal Mail somewhat less....”

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Posted 1 year ago

Thank you for your comments. We'll take your feedback on board.

Posted 1 year ago

“Your product is better than I had assumed”

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Posted 1 year ago

Pleased to hear it!

Posted 1 year ago

“High quality goods, knowledgeable staff, but expensive.”

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Posted 1 year ago

Thank you for your feedback.

Posted 1 year ago

“I made a request of Sarah in customer service about my gilet where the zip connect had broken. I sent photos as requested and filled in a form she asked if I would give details. Since then nothing. Would you ask her what else I need to do. Thanks. I believe you have my details on record. I don’t want to lose the effect of the gilet. Bryan Stone.”

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Posted 1 year ago

Will follow this up for you straight away. Sorry you've not been kept informed.

Posted 1 year ago

Shackleton is rated 4.8 based on 751 reviews