Shackleton Reviews

Name: Shackleton
Rating: 4.78

4.8 Rating 720 Reviews

94 %

of reviewers recommend Shackleton

4.8

Based on 720 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Shackleton 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The jacket I bought is a very good but has a very small issue that needs to be fixed like the size of the arm is over size a bit and the finishing of the jacket needs to be looked at because there is some threads I had to cut.”

Helpful Report

Posted 11 months ago

If you've not already, please contact our Customer Services team on info@shackleton.com and they will advise you on what we can do to make sure you are completely satisfied.

Posted 11 months ago

“Bought the Docker Merino Sweater for my husband for Christmas and we are both delighted with the style and quality. Great online and in store service as well.”

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Posted 11 months ago

Great. Thank you for your comments.

Posted 11 months ago

“Didn't buy the jacket to do any expeditions, just to stand and watch my grandson play football on a cold, wet and windy football field in the middle of nowhere. I can honestly say that it works a treat, all the other spectators shivering away and complaining about how cold it is and there's me snug as a bug! Just can't wait for the snowy blizzards to arrive.”

Helpful Report

Posted 11 months ago

That's great to hear. Thank you for your comments.

Posted 11 months ago

“The sweater is a delight to wear receiving many a complement for its understated elegance and design. It also incrbly warm and will be worn for years to come”

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Posted 11 months ago

Wonderful to hear. Thank you.

Posted 11 months ago

“Excellent design and quality”

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Posted 11 months ago

Thank you.

Posted 11 months ago

“Shackleton Jacket, is a must. Perfect fit and quality. Customer services have been very helpful. I missed out on the promotional offer, when ordered, and they kindly, honoured it! Couldn’t be more happy overall. Highly recommend.”

Helpful Report

Posted 11 months ago

Thank you for your comments, they are much appreciated!

Posted 11 months ago

“Lovely product, great service. Thanks”

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Posted 11 months ago

Thank you!

Posted 11 months ago

“Quite simply the best outdoor gear you can buy.”

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Posted 11 months ago

Thank you so much!

Posted 11 months ago

“I like my Shackleton Haakon. It's not as warm as the Arctic Canada Goose I had, (and sold), but therefore more versatile when conditions aren't massively sub-zero. I can always wear my Ross gilet underneath if the extra insulation is needed. The pit zips are a great feature, too. Pride of ownership was enhanced when I saw them on the BBC being worn by the pole to pole electric car expedition.”

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Posted 11 months ago

Thank you for your comments.

Posted 11 months ago

“Very impressed with the design, quality, comfort and functionality of the item I purchased; it's certainly worthy of Shackleton's name and a credit to his achievements!”

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Posted 11 months ago

Thank you so much for your comments!

Posted 11 months ago

“Great in store and online experience. My cap and merino neck warmer was perfect for my trip to Antarctica this December.”

Shackleton 5 star review on 21st December 2023

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Posted 11 months ago

Wow! Fantastic

Posted 11 months ago

“Another quality item from the Shackleton family”

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Posted 11 months ago

Many thanks!

Posted 11 months ago

“Brought the jacket for my husband and he absolutely loves it. We went into store in London and the staff were so helpful, couldn’t do enough for us.”

Helpful Report

Posted 11 months ago

Delighted to hear that. Thank you for commenting.

Posted 11 months ago

“GREAT QUALITY AND PERFORMANCE”

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Posted 11 months ago

Super! Thank you

Posted 11 months ago

“The jacket I bought is amazing quality!”

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Posted 11 months ago

Really pleased to hear that. Thank you!

Posted 11 months ago

“Great product and fantastic service at the Piccadilly store”

Helpful Report

Posted 1 year ago

That's great to hear. Hope to see you again soon.

Posted 11 months ago

“Very light, well made and of course most importantly keeps you warm!”

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Posted 1 year ago

Great. Thank you

Posted 1 year ago

“Light easy to wear and great for the football. Especailly in Scotland's lower leagues ...Jeez it gets cold up here.”

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Posted 1 year ago

Absolutely! Good choice.

Posted 1 year ago

“Very friendly staff, nice products, went for grey gilet with free base layer.”

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Posted 1 year ago

Great choice. Thank you for your comments.

Posted 1 year ago

“I’m very pleased with my jacket , exceeded all expectations though not tried it in real cold real cold weather yet ….I will certainly return to your store to see what else I like !’”

Helpful Report

Posted 1 year ago

Thank you. We look forward to seeing you again soon.

Posted 1 year ago

Shackleton is rated 4.8 based on 720 reviews