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shapermint.com Reviews

4.3 Rating 720 Reviews
84 %
of reviewers recommend shapermint.com
4.3
Based on 720 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy

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shapermint.com 5 star review on 24th October 2024
Christy B
shapermint.com 1 star review on 24th September 2024
Crystal Cook
shapermint.com 1 star review on 24th September 2024
Crystal Cook
shapermint.com 1 star review on 24th September 2024
Crystal Cook
shapermint.com 1 star review on 24th September 2024
Crystal Cook
shapermint.com 1 star review on 24th September 2024
Crystal Cook
shapermint.com 1 star review on 19th September 2024
Sandra L
30
Anonymous
Anonymous  // 01/01/2019
My order has been lost in transit for 4 weeks. They won't give a refund. Their customer service emails are awful and useless. It seems like a scam
Helpful Report
Posted 6 months ago
The bras are ill fitting. I won't buy anymore anything from this company, yet they keep deducting $5 every month from my credit card even though I have told them in writing that I am not interested in their stupid club. To stop deducting $5 from my acct. not interested in doing business with them again. Do I need to get some national news media involved, better yet a congressional hearing for them to stop taking $5 from my bank acct every month. I hope this post reaches future customers to make them aware of their cheap tricks.
Helpful Report
Posted 6 months ago
I ordered from them and received the merchandise pretty quickly. Turns out what I ordered was too small. I went to their site to exchange for a larger size but saw I was not receiving an exchange for the price I paid, but their current sale price. I emailed them asking why and received a response saying they spoke to me which they did not. Second email and second attempt at returning, this time for a full refund. Same situation, I wasn't getting the full amount paid back. After 3 emails over a week and no satisfaction, I contacted my credit card company to dispute the charge, I hope this one works. I have never had a problem returning/exchanging merchandise with other companies and this has got me pretty angry. Do yourself a favor, do not order from this company, it is ridiculous getting through to them and believe me, you will need to eventually. I wish I had read the other reviews on this site before ordering.
Helpful Report
Posted 6 months ago
I too have experienced horrible customer service in cancelling the ‘club’ I don’t recall joining. 10+ requests, they don’t answer the phone, or respond to texts/emails with your request. I too have had to cancel my credit card. Product is good, but the rest is the worst.
Helpful Report
Posted 6 months ago
I made a purchase and received the product, however, after a month they charged me $4.99 for a subscription that I don't remember making. I contacted them immediately and they said they would cancel the subscription, the next month they charged me $4.99 again and still haven't refunded me what they charged. Be aware!
Helpful Report
Posted 6 months ago
I ordered 3 bras and only received 2 and they still charged me for the 3rd. In that order I said no to their membership which they charged me for. It took me an hour and a half trying to cancel the membership. They do not offer a phone number so I had to first go through a bot before they would connect me to a customer service person.
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Posted 6 months ago
I got an unauthorized charge on my bank statement this morning from this company. Had to cancel the credit card.
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Posted 6 months ago
Trying to get a refund is the worst experience. You cannot talk to a real person. They are set up to make giving refunds impossible. DO NOT BUY FROM THEM. EASY RETURNS IS A LIE. HORRIBLE COMPANY.
Helpful Report
Posted 6 months ago
I made the mistake of ordering with Shapermint. They sent me the bra, it looks nice but does not fit. I tried to return it, and they said I would get a store credit, but of course, I did not. I can't get a hold of anyone despite trying several times. I'm just out $40 at this point. It's not worth the aggravation.
Helpful Report
Posted 6 months ago
Placed an order, not received parcel, have tried and tried to make contact but get nothing back but the tracking info, which shows a bunch of parcels somewhere that is definitely not my home, cannot get farther than that Absolute crooks - avoid
Helpful Report
Posted 6 months ago
My experience with Shapermint has been horrendous. They have absolutely the worst customer service known to mankind, in fact they have no customer service. Everything is automated with chat boxes and you can never resolve anything. I have been waiting for my refund on my return for close to 2 months and have never been able to get a response from them whatsoever.
Helpful Report
Posted 6 months ago
WORST CUSTOMER SERVICE EVER! Had a terrible time getting a refund as customer service is run by FemBots! Can’t talk to anyone. I finally called my credit card company and got reimbursed for the FULL amount….don’t buy from them!
Helpful Report
Posted 6 months ago
Do not purchase from this company. They do have a horrendous customer service, they don’t answer the phone. They ask you to leave a message and no matter how many messages you leave on their voicemail or text or emails.lthey won’t respond. My order was delivered to the wrong address, they withdrew the money from my bank account and I have not been able to speak or get an answer from anybody at this company. Their headquarters are in South America. It is not an American company.
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Posted 6 months ago
AWFUL customer service. Never received my product and they refuse to refund me!
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Posted 6 months ago
Poor customer service. Poor quality. Get different answers every email they send on how to resolve my problem. Will take this purchase as a loss.
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Posted 6 months ago
I thought I was dealing with Trukind only to find out that I was also dealing with Shaperment. It took over 3 months to receive my order, and when I did it went to the wrong address. After another 3 months my post office finally found it. Shaperment is the worst company I've ever dealt with.
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Posted 8 months ago
I ordered 2 camis. One in medium (what I usually wear) and one large because according to the website, you should go up a size? They came in a timely manner. The medium one is okay. Not as supportive as I had expected. Maybe I need to be fatter? I had read reviews that claimed they no longer had to wear a bra with just a cami. My girls aren't big enough for this to be helpful, I suppose. (I'm 57 and nursed 2 kids... the girls are deflated balloons.)The large is WAY too big to be of any help with shaping or holding anything up. I just didn't think the product was worth the hype or the price.
Helpful Report
Posted 9 months ago
Ordered products the beginning of November. It’s mid December and nothing las arrived. I emailed with order # and tracking #. No answer from anyone. I feel like it is not a reputable company, although they may have good products. ☹️😡
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Posted 10 months ago
Product was $34. They then go and charge $79. They convert to USD AFTER you purchase. They do not state this anywhere. Total scam.
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Posted 11 months ago
This company and their customer support is fraud. I order few items on 9th oct/2022 and they forwarded a tracking no. On tracking that it just show that the shipper has created electronic shipping label and then nothing. I emailed them and they admitted that there was something wrong with my order and they corrected it and I should wait for 72 hours. If no movement they will reship. Now I keep emailing them after 72*3 and they never fail reply.
shapermint.com 1 star review on 22nd October 2022 shapermint.com 1 star review on 22nd October 2022
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Posted 2 years ago
shapermint.com is rated 4.3 based on 720 reviews