shapermint.com Reviews

Name: shapermint.com
Rating: 4.29

4.3 Rating 720 Reviews

84 %

of reviewers recommend shapermint.com

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4.3

Based on 720 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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shapermint.com 5 star review on 24th October 2024

Christy B

shapermint.com 1 star review on 24th September 2024

Crystal Cook

"The company will enroll you in a subscription plan without your consent. When you try to resolve the issue after getting billed, you just end up in a loop. None of them actually read the issue, they just go on to explain the benefits of the subscription. I\u2019ve now been billed $4.99 in April (I started email correspondence right then to resolve). There was no subscription listed on my account with them for my email address. After my correspondence with them, I assumed it was resolved until one month later when I received a second charge. Again, I emailed them, and again it was going around in circles. It was discovered that this was through a misspelled version of my email address (I had accidentally transposed two letters with one of my three total orders). They were telling me that I needed to create an account with them for that email address, the email address I have no access to, yet they created an account on their end to charge me a monthly subscription fee. After a few more go-rounds, I\u2019m told they cancelled it. Great! Never received any refunds for the charges, but I went several months without charges to my PayPal account and assumed that was the end of it.\r\n \r\nFast forward to September 16th when I receive a new notification from PayPay from Shapermint, but this time for $18.99. What!?!? I have not had dealings with this company since they told me everything was cancelled.\r\n\r\nYet again, I am emailing their support team and yet again I\u2019m going in circles. They are not reading what I\u2019m writing, they are not looking back at the issues I\u2019ve had, nothing! Are they even real? Now they are claiming that I went on their site on September 16th and must have opted into some surprise deal. Are you f\u2019ing kidding me? I have not been on their site. \r\n\r\nNow I\u2019m fighting with PayPal (there seem to be no real people there either), managing a dispute on BBB, and trying to find other ways to warn people of this scam.\r\n\r\nAt this point I have no choice other than to cancel my PayPal account altogether to prevent future charges from this company. \r\n\r\nThis is unreal!!"

shapermint.com 1 star review on 19th September 2024

Sandra L

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered one bra and while checking out a promotion popped up for a 2 pack bra. I just wanted to view it and somehow that got added to my order and was charged for it. I contacted their customer care on live chat immediately and asked them to cancel it . Was assured it was and the amount will be refunded .I received an email the following day that my order is shipped.I tried calling their customer service but wasn’t able to speak to anyone.It was just an automated voicemail.They are sneaky and and just want to make a sale. Would never ever order from their website again .”

Helpful Report

Posted 5 months ago

“One star is more applicable for Shapermint. I have been trying for months to get them to cancel the bogus membership ($4.99) that I never asked for. Reported them today to the BBB. Will have to cancel my CC if that’s what it takes to be free of them. Pure fraud!”

Helpful Report

Posted 5 months ago

“Cancelling membership is a nightmare. You can't speak to anyone. I've been trying to do that for several months and they send you coupons. To reset a password is joke, the email to verify who you are, never comes. They are thieve.”

Helpful Report

Posted 5 months ago

“This is a scam! They put me in a subscription I did not want. They continue to send products I do not want. Customer service is terrible, only through text and takes days and consistency, yet they do not solve the issue.”

Helpful Report

Posted 5 months ago

“I love Shapermint bras, but the customer service is beyond horrible. I took advantage of the Mother’s Day sale and bought three bras. The app stated that my order was delivered. I did not receive it. I emailed customer service (you can’t talk to someone) and they apologized and sent it again. Same thing, it said it was delivered and it wasn’t. They confirmed my address and this still happed two more times. Finally I received a email from DHL saying it was delivered to an address that sounds like mine but still different and different zip code. I sent them a picture of the email asking them to correct my address again and send me the order. They emailed back saying they cannot control where their courier delivers my package and gave me store credit. I explained that I cannot use store credit if they can’t get my order to me. Nothing. They won’t get back to me. I am so upset.”

Helpful Report

Posted 5 months ago

“Horrible. Items were NOT as described and when I tried to return, they wouldn't take it back. They do not stand by their products. These were supposed to be capri leggings...”

shapermint.com 1 star review on 29th May 2024

Helpful Report

Posted 5 months ago

“I placed an order for shapermint I actually loved the product I bought. About a month later I notice a charge for $4.99 or $5.99 on my card I only made a one time purchase. It appears that somehow I was signed up in a monthly club. I looked for a number to call but nothing The only way of contacting them was through a chat. I waited for more than 2 hours without speaking/chatting with anyone. Wasting 2 hours out of my day with no contact or resolve was outrageous. As much as I love my new bras they will never get another order from me. Sneaky, underhanded business practices is not the type of company I would ever choose to do business with. Shapermint is a grimy and greedy business! Stay far away from them!”

Helpful Report

Posted 5 months ago

“Like everyone else complaining. Your customer service is terrible! I, too, have requested a phone call..no response. It’s a pity I won’t buy from them again, because I like their products very much.”

Helpful Report

Posted 5 months ago

“If I could give zero stars I would, I wish I had seen these reviews before ordering anything from Shapermint. I have been waiting for a discount code for a month from a store credit return. My intention was to exchange the item for a larger size, but their system would only allow a return in cash or store credit. The store credit was more so I chose that. I have been waiting, and sending emails every couple days asking for someone to call or contact me. All I get are returned emails stating they are working on it, or watch for the discount code within 48-72 hours. I even tried the messenger option and no response within the 24 hours stated. This company has terrible customer service, save your money and time, never order from them!”

Helpful Report

Posted 5 months ago

“Bait and switch process. Order process confusing and upsell items added to the ordered automatically. Even when trying to cancel a few hours later, they said the order is processed and can’t be cancelled. Very unhappy with the entire process. My advice…. Don’t order. Seems like a scam process”

Helpful Report

Posted 5 months ago

“I ordered 8 items 5 came wrong size . I tried to exchange it to the right size , was told due to Final Sale can’t exchange it”

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Posted 5 months ago

“Worse company I’ve ever dealt with still have not received an item and can’t get a refund. Impossible to dorks to anyone. Think it’s just a scam, do not buy off them”

Helpful Report

Posted 5 months ago

“They keep sending the orders that I never purchased unfortunately they keep billing me too, and to talk to someone like breaking the bank in England”

Helpful Report

Posted 5 months ago

“I purchased couple tops in April. Now, I was charged US$4.99 this month (May) and I haven’t purchased anything else from this scammers. It has been impossible to get an answer from them since they only have automatic responses.”

shapermint.com 1 star review on 18th May 2024

Helpful Report

Posted 5 months ago

“Be aware that this comes with a monthly subscription fee that I was not aware of when I ordered. After being on line and waiting for over 10 minutes with customer service, she directed me to another cancel site. I finally was able to cancel after getting slightly disgusted with my comments.”

Helpful Report

Posted 5 months ago

“I made an order and received an email to verify address saying my order had several items that could ship from different locations and I’d receive it in 5 days. It’s been 15. Customer service is a robot that has sent me the tracking number only to find that my order keeps getting shipped back to distribution centers in CA over and over. I’ve been waiting for a live agent for over an hour with a message saying there’s 1 person ahead of me. I can’t believe they could be taking this long with one person. At this point I just want my money back”

Helpful Report

Posted 5 months ago

“Terrible customer service. No way to get ahold of them. They sent the wrong size and I think I'm stuck with it.”

Helpful Report

Posted 6 months ago

“The worst company for returns. I’ve been reaching out via their bots that aren’t human regarding a return. I’ve been reaching out via their only way … bots cause I’m having trouble creating a return label or get a QR code with no success. I’ve left messages on the phone and nothing. Anyone have suggestions, would appreciate it.”

Helpful Report

Posted 6 months ago

“Terrible service. No customer service phone line to talk to a human. You can chat with a bot that don’t understand anything and if you type in live agent they put you in a check hold for hours then half the time when you get down to one person in from of you they just delete you and put their website back to you I have 3 orders I’ve ordered but they have charged 3 extra orders to my charge card. When I get this straight I won’t buy from them again until the get a customer service phone number. If I’m not important enough to be able to actually talk with someone they won’t be my choice to but from If you message them usually 3 days before they message you back”

Helpful Report

Posted 6 months ago

“Order shows the little truck and on its way. Then next notice states out for delivery over a week. No response from company and as other states uses bots and no response after bot creates a ticket stating an agent will get back with you in 24 hours. Has not happened. Appears to be a scam.”

Helpful Report

Posted 6 months ago

shapermint.com is rated 4.3 based on 720 reviews