"I Placed an order 5 days ago from Shark Clean AU and have had no response or any update on my order. I reached out via all the social channels, Email and even tried phoning just to hold for 18 minutes and get disconnected. I have made comments on their posts without any reply. Have not even spoken to a single person yet\r\n\r\nAt this point I don't know what to do and I cannot even cancel my order so I can order through Amazon or another retailer. \r\n\r\nAs far as I am concerned they stole my money \r\n\r\nAbsolutely Shocking level of support. Shocking I mean none at all."

"I Placed an order 5 days ago from Shark Clean AU and have had no response or any update on my order. I reached out via all the social channels, Email and even tried phoning just to hold for 18 minutes and get disconnected. I have made comments on their posts without any reply. Have not even spoken to a single person yet\r\n\r\nAt this point I don't know what to do and I cannot even cancel my order so I can order through Amazon or another retailer. \r\n\r\nAs far as I am concerned they stole my money \r\n\r\nAbsolutely Shocking level of support. Shocking I mean none at all."

"Its always giving error codes, im getting the second one shipped out already, if I could I would return it what do you expect from an import!!!!!"

"Bought a hoover for \u00a3250 barely 2 years ago. Registered for 5 year warranty. All was well till one tiny connector between a motor and a rollibg brush broke into pieces. Contacted Shark and it was a pure disgrace. They didn't understand what the problem was or how the hoover is built. They refused to aknowledge the fact that it was a design issue, not wear and tear. They had problems to verify my registration for 5 year warranty. Told me to buy a new rolling brush even though the connector was not included in the set, so didn't sort out the problem. The customer assistant was so not bothered that she even struggled to spell my name correctly at least once. At the end they closed my issue and refused to communicate with me and told me to buy a new noozle for \u00a370. Totally disgraceful. 5 year warranty is just a gimmick. Basically any problem with the hoover is classed as wear and tear. Appaling customer service, definitely not worth the money paid! Avoid at any cost!"