Shoeaholics.com Reviews

“ Worst online experience ever, customer service staff unable to accept concept of next day delivery: if ordered late Tuesday, shoes should be sent out Weds and delivered Thursday. ”

“ Attractive prices, yes, but the majority of shoes they sell are damaged in some way and "customer service" doesn't exist - Shoeaholics prefer to insult and inconvenience well-meaning customers, offering nothing to suggest they're apologetic for their shoddy practices. ”

“ Ordered some trainers & the money was taken from my account but they never dispatched or arrived! I’ve raised this with the company several times & so far their only response was to re order & pay again! Terrible service ”

“ Ordered some carvela jagger trainers and received sandals instead avoid at all costs shocking service ”

“ Promised by Customer Service they are looking into this for me and me chasing for an update I have still not received a response back and no refund. ”

“ DO NOT BUY FROM THIS COMPANY!! There customer service is appalling and you will be waiting weeks and weeks on end if you return an item for a refund! The company are clearly holding onto customers funds during the covid lockdown. ”

“ One to their customer service email and the other to their help desk. ”

“ I contacted them seeing as there is no customer service phone number all you can do is pray you get someone helpful on their web chat. ”

“ Ordered two bags 19th Dec and paid extra for 24hr delivery but they still haven’t been dispatched from there warehouse. I’ve contacted them and been told 5 times they will investigate and get back to me . Still no one has with an up date and bags still not dispatched. Awful service Still awaiting customer service to reply and tell me where bags are and what’s happening 28th Dec ”

“ Second time size sent was incorrect despite the fact I confirmed sizes via life chat and received email with assurance I will receive correct one. Customer service doesn’t read emails, generic replies or lies about the things that are easy to check like availability of sizes! Shocking incompetence! ”