Shoes International Reviews

Name: Shoes International
Address: 24 Westgate, Halifax
Rating: 4.89

4.9 Rating 4,311 Reviews

98 %

of reviewers recommend Shoes International

4.9

Based on 4,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 1777 608

Email:

sales@shoesinternational.co.uk

Location:

24 Westgate
Halifax
HX1 1DJ

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Shoes International 5 star review on 9th August 2022

I recently ordered a pair of DM (Adelaide) Henrietta Oxford shoes direct from DM's own website in their clearance sales - but they are only offering the Oxblood version in the sales. In fact the only other colour you can get direct from them (albeit full RRP price of £100/pair) are the Black ones. Through my online browsing, I found Shoes International (SI) and they're offering the DMs at £15 cheaper than full RRP! Plus they're offering the shoes in their original range of three colours (Oxblood, Black and Oak)! Because I am madly in love with the shoes, I ordered two pairs in the colour I don't already own. Having said that, I was fully prepared for SI to come back to me and say "sorry the manufacturer has stopped the Oak version, would you like to cancel it or order a different colour" etc etc etc... I put in my order on a Friday 5 August, by Monday 8 August I received an email telling me to expect delivery in 14 working days. Then yesterday Tuesday 23 August, I got an email telling me they've shipped my shoes and by 15:50 Wednesday 24 August I received delivery of both shoes!!! I am totally over the moon with the service... just BRILLIANT! I mean I have had no need to contact and communicate with them direct, but from reading all reviews I can imagine they'd be super efficient and super helpful! I would definitely be using SI again in the future and will honestly, "from bottom of my heart" kind, be recommending them to friends! Well done guys and keep up the good service! I love the personalised message in the box too! Note: (a) Chaps... despite the shoes being marketed for ladies... don't be scared, they're not too feminine and the heels are only about 1.5"! (b) If you are in between sizes (and have wide-ish feet) you ought to round it up to the next size up. In fact I originally ordered size UK6.5 when I ordered direct from DM but had to return it and re-ordered size UK7, because the shoes are a bit narrow. All in all, if you love the look of the shoes... go for it! I thoroughly recommend them and definitely recommend Shoes International!!!

Shoes International 5 star review on 24th August 2016

Mr Said, England

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My second pair of shoes ordered from the shop with the same speedy delivery to Hong Kong. Staff members respond quickly to enquiries and are helpful in dealing with problems.”

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Posted 8 years ago

“My handbag was lovely.. The staff were very helpful and were able to answer my questions promptly and professionally. My item was very well packaged and I would have no doubts when using them again.”

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Posted 8 years ago

“fast delivery”

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Posted 8 years ago

“They were the same ones as I had and wished to replace them”

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Posted 8 years ago

Dear Jeanette Ferguson, May we thank you for leaving a review. We hope you mean that you have purchased a pair of Mephisto Cruiser before and they have served you well. We do hope your new pair prove to be just as satisfactory. We note you have only given us 4 stars, as improving our customer service is a continuous process, perhaps you would be kind enough to let us know what we needed to improve to achieve the 5 stars. Kind regards Brian Shoe International

Posted 8 years ago

“Quick and friendly service”

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Posted 8 years ago

Dear Customer, Thank you for your kind email. Our aim is always to provide good service and quality footwear. Hopefully we will hear from you again. Kind regards Brian Shoes International

Posted 8 years ago

“Ecco sandals were very well packed, accompanied by a compliment slip saying trusting the shoes arrived safely and are satisfactory - nice touch. Very pleased with mny purchase. Thank you.”

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Posted 8 years ago

“I WAS VERY IMPRESSED WITH THE SERVICE(OLD FASHIONED STYLE) MY ORDER WAS TAKEN, SHOES RECEIVED IN GOOD PACKAGING AND THE TIME STATED. I HAVE ALREADY RECOMMEND OUR COMPANY”

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Posted 8 years ago

“Very pleased with the shoes I ordered; I have been unable to find them in the shops. Thy were also at a competitive price”

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Posted 8 years ago

Dear Customer, Thank you for your 5 star review. On occasion we have access to factory stocks that are not always readily available. We are pleased that our efforts secured the shoes that you were seeking. Regarding our pricing you may wish to see our price pledge http://www.shoesinternational.co.uk/price-promise.html. Kind regards Brian Shoes International

Posted 8 years ago

“Fast delivery, very good price. Superb walking shoe. Highly recommended.”

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Posted 8 years ago

“Ordered a pair of Waldlaufer Jeans Summer shoes which happened to be out of stock and Shoes International informed me I could cancel the order or wait a couple of months for the shoes to be made and sent from Germany. The shoes arrived in less than 2 months which were well worth the wait and was extremely pleased with Shoes International in their informative and prompt emails.”

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Posted 8 years ago

Thank you for your review, we are pleased to hear that all went well with your order and that the Waldlaufer sandals were worth the the wait. Please be assured customer service is one of our top priorities as we constantly seek to improve. In light of your positive comments and the 4 stars, we wondered whether you would let us know how we might have achieved the 5th. Kind regards Brian Shoes International

Posted 8 years ago

“Great shoes and the best prices.”

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Posted 8 years ago

“Great item, size is match. Very fast delivery. Thanks.”

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Posted 8 years ago

“Order arrived as requested, in good time. Great pair of slippers.”

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Posted 8 years ago

“Good product, good price, good delivery service - delivery made to neighbour's as requested. Many seller's make delivery inconvenient but your service was very good.”

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Posted 8 years ago

“They kept me informed of my order status. The shoes I ordered were delivered in perfect condition and the order was correct. I paid 1/3 of the retail price for my sandals. I am 100% satisfied and will certainly buy again from Shoes International.”

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Posted 8 years ago

“Very good customer service- friendly and professional”

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Posted 8 years ago

Dear Laura, Thank you for your kind comments. Our aim is always to provide good service and quality footwear. Hopefully we will hear from you again. Kind regards Brian Shoes International

Posted 8 years ago

“They ordered shoes from the manufacturer that were no longer around. The dates given were more than met. They have an excellent customer relations team.”

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Posted 8 years ago

Dear Margaret, Sometimes we have access to stocks and styles that are not always readily available. We are always willing to help where we can and it is especially rewarding to hear when our successful efforts are appreciated. Thank you and kind regards Brian Shoes International

Posted 8 years ago

“Quick delivery and as described”

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Posted 8 years ago

“Shoes arrived on time very happy”

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Posted 8 years ago

“As a retired dairy farmer with a lifetime of wearing wellies, my feet have spread so that I really struggle to find comfortable boots or shoes. The Wetherby boots I bought through Shoes International have been magnificent and I have hardly had them off my feet. I was a little reluctant to buy online without trying them on first, but the measuring procedure was simple and the offer of immediate replacement persuaded me.I'm glad they did, because for the first time in years I have not had to buy boots several sizes too big to accomodate the width. The buying procedure was simple and the delivery quick. My pals are fed up with me talking about my new boots! The handwritten note was a nice touch”

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Posted 8 years ago

We are so pleased to hear that your boots have proved satisfactory. It will be reassuring to know that with the coming of winter your feet should be warm and dry as well as comfortable! We would always recommend correct fitting of footwear and will help customers achieve this whenever we can. Thank you for your kind words about the handwritten slip, we feel it shows that we are real people, a fact that can be easily lost when trading on the internet. Kind regards Brian Shoes International

Posted 8 years ago

Shoes International is rated 4.9 based on 4,311 reviews