Shoes International Reviews

Name: Shoes International
Address: 24 Westgate, Halifax
Rating: 4.89

4.9 Rating 4,311 Reviews

98 %

of reviewers recommend Shoes International

4.9

Based on 4,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 1777 608

Email:

sales@shoesinternational.co.uk

Location:

24 Westgate
Halifax
HX1 1DJ

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Shoes International 5 star review on 9th August 2022

I recently ordered a pair of DM (Adelaide) Henrietta Oxford shoes direct from DM's own website in their clearance sales - but they are only offering the Oxblood version in the sales. In fact the only other colour you can get direct from them (albeit full RRP price of £100/pair) are the Black ones. Through my online browsing, I found Shoes International (SI) and they're offering the DMs at £15 cheaper than full RRP! Plus they're offering the shoes in their original range of three colours (Oxblood, Black and Oak)! Because I am madly in love with the shoes, I ordered two pairs in the colour I don't already own. Having said that, I was fully prepared for SI to come back to me and say "sorry the manufacturer has stopped the Oak version, would you like to cancel it or order a different colour" etc etc etc... I put in my order on a Friday 5 August, by Monday 8 August I received an email telling me to expect delivery in 14 working days. Then yesterday Tuesday 23 August, I got an email telling me they've shipped my shoes and by 15:50 Wednesday 24 August I received delivery of both shoes!!! I am totally over the moon with the service... just BRILLIANT! I mean I have had no need to contact and communicate with them direct, but from reading all reviews I can imagine they'd be super efficient and super helpful! I would definitely be using SI again in the future and will honestly, "from bottom of my heart" kind, be recommending them to friends! Well done guys and keep up the good service! I love the personalised message in the box too! Note: (a) Chaps... despite the shoes being marketed for ladies... don't be scared, they're not too feminine and the heels are only about 1.5"! (b) If you are in between sizes (and have wide-ish feet) you ought to round it up to the next size up. In fact I originally ordered size UK6.5 when I ordered direct from DM but had to return it and re-ordered size UK7, because the shoes are a bit narrow. All in all, if you love the look of the shoes... go for it! I thoroughly recommend them and definitely recommend Shoes International!!!

Shoes International 5 star review on 24th August 2016

Mr Said, England

Anonymous

Anonymous // 01/01/2019

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“I ordered fr.o.m. Sweden on Saturday and the shoes were delivered on Tuesday, fantastic!”

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Posted 7 years ago

“Very happy with the style and fit of shoe. Compeditive price.”

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Posted 7 years ago

“Pleasant and helpful assistant on phone and I received my sandals from them in 2 days. Very happy”

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Posted 7 years ago

Dear Debbie O, We thank you for your kind review. As we are constantly reviewing our service procedures and always seeking to make improvements, we wondered whether you would be kind enough to let us know how we can achieve the fifth star. Kind Regards Brian Shoes International

Posted 7 years ago

“I've been on the web market for awhile and I must say this company is top nutch on every levels : website, products, service, communication , international phone calls, modification for size, item confection. a very good product at a very low price. Fast and easy to contact, fast delivery, a team member gets back to you quickly, making corrections was a breeze. So much awareness, a polished customers service with a regular follow-up. Never been treated better on the Net Thank you, will buy again from you for sure.”

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Posted 7 years ago

“I have already written to say how very impressed I was with your very efficient and friendly service, keep up the good work. Janet Rose”

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Posted 7 years ago

Dear Janet Rose, We thank you for the 5 star review and your kind email. It is heartening to hear that our efforts are appreciated. We certainly intend to keep up the good work, as well as improve as and when we can. Kind Regards Brian Shoes International

Posted 7 years ago

“Efficient mailing and communication. Plus good easy returning. thank you”

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Posted 7 years ago

Dear Felicity Urquhart, Our aim is always to provide good service and quality footwear. We are especially pleased to hear that you found our returns procedure 'easy' as well as 'good'. We look forward to hearing from you again. Kind regards Brian Shoes International

Posted 7 years ago

“The delivery was quite slow, but I knew it and they kept me updated at every stage. I had to return the shoes to change the size. Very professional and nice. good service.”

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Posted 7 years ago

Dear Customer, Thank you for your kind 5 star review. On occasions when there is a delay, we will always do our best to keep you informed. We are especially pleased to hear that the size exchange went well, we endeavour to give after-service as much attention as the original order. Hopefully we will hear from you again. Kind regards Brian Pediwear

Posted 7 years ago

“The delivery occurred as outlined at purchase. The shoes were well packed for the journey. Payment on despatch was appropriate and convenient. The shoes are very comfortable. Sizing for international orders depends strongly on uniform size codings. Even though the shoes delivered were nominally (ie codings the same) the same as my current Asics, the new shoes are slightly bigger. Fortunately this was preferable.”

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Posted 7 years ago

Dear Customer, We are pleased to hear that you are happy with our service. We appreciate and understand your comments about sizing, unfortunately we are at the mercy of the manufacturers, many of whom use different manufacturing processes with varying styles formed on different lasts, this inevitably results in slight variations. Our Product Managers are happy to advise on sizing issues. Please never hesitate to contact us should you have any queries. Kind regards Brian Shoes International

Posted 7 years ago

“Excellent service.”

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Posted 7 years ago

“Very quick turn around with my order!”

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Posted 7 years ago

“I have just received my shoes and I love them! They were a back order but arrived far sooner than I expected. Thanks so much to the fantastic shoe team.”

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Posted 7 years ago

“Great communication, quick delivery. Product in perfect condition”

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Posted 7 years ago

“I really appreciated the personal service I received in finding me a replacement for an unobtainable style and phoning me with the information”

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Posted 7 years ago

“I've always been highly satisfied with shoes bought from shoes international.”

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Posted 7 years ago

“Excellent service and products”

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Posted 7 years ago

“Always been satisfied with service and products”

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Posted 7 years ago

Dear 'A' Many thanks for your review, we are pleased to hear that you are satisfied with our service and products. It's always comforting to hear from customers who return to use us again. As we continually seek to improve our service, perhaps you could let us know what we need to improve to achieve the fifth star. We look forward to hearing from you again, hopefully we will be of even better service to you in the future. Kind regards Brian Shoes International

Posted 7 years ago

“I love this site. Found it after extensive searching online for Mephisto sandals. Great prices, fast delivery & superb customer service. Always search here 1st for QUALITY shoes.”

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Posted 7 years ago

“I found the Mephisto Helen sandals I wanted, ordered on line and they were with me in a few days. I thought the service was very good and would definitely order with you again. Thank you”

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Posted 7 years ago

“As always fabulous service to New Zealand.”

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Posted 7 years ago

“I didn't recive my order yet”

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Posted 7 years ago

Dear Customer Thank you for leaving us a review. We are sorry to hear that your order has not arrived - this is the first time we have been made aware of a problem with your order. Orders to Mexico can take a long time to arrive. I see that the order has taken longer to arrive than expected and that tracking information shows that the parcel has arrived in Mexico. Please contact us by email so that we can investigate this matter for you. Kind Regards Mike Small Shoes International.co.uk

Posted 7 years ago

Dear Customer We note that your order was delivered on 13th July. This has certainly taken a lot longer than we would usually expect, we are sorry for any convenience. However, orders can sometimes be subject to delay in Mexico due to matters beyond our control. As you have now received your order we would be very grateful if you would consider revising your review.

Posted 7 years ago

Shoes International is rated 4.9 based on 4,311 reviews