Shoes International Reviews

Name: Shoes International
Address: 24 Westgate, Halifax
Rating: 4.89

4.9 Rating 4,311 Reviews

98 %

of reviewers recommend Shoes International

4.9

Based on 4,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 1777 608

Email:

sales@shoesinternational.co.uk

Location:

24 Westgate
Halifax
HX1 1DJ

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Shoes International 5 star review on 9th August 2022

I recently ordered a pair of DM (Adelaide) Henrietta Oxford shoes direct from DM's own website in their clearance sales - but they are only offering the Oxblood version in the sales. In fact the only other colour you can get direct from them (albeit full RRP price of £100/pair) are the Black ones. Through my online browsing, I found Shoes International (SI) and they're offering the DMs at £15 cheaper than full RRP! Plus they're offering the shoes in their original range of three colours (Oxblood, Black and Oak)! Because I am madly in love with the shoes, I ordered two pairs in the colour I don't already own. Having said that, I was fully prepared for SI to come back to me and say "sorry the manufacturer has stopped the Oak version, would you like to cancel it or order a different colour" etc etc etc... I put in my order on a Friday 5 August, by Monday 8 August I received an email telling me to expect delivery in 14 working days. Then yesterday Tuesday 23 August, I got an email telling me they've shipped my shoes and by 15:50 Wednesday 24 August I received delivery of both shoes!!! I am totally over the moon with the service... just BRILLIANT! I mean I have had no need to contact and communicate with them direct, but from reading all reviews I can imagine they'd be super efficient and super helpful! I would definitely be using SI again in the future and will honestly, "from bottom of my heart" kind, be recommending them to friends! Well done guys and keep up the good service! I love the personalised message in the box too! Note: (a) Chaps... despite the shoes being marketed for ladies... don't be scared, they're not too feminine and the heels are only about 1.5"! (b) If you are in between sizes (and have wide-ish feet) you ought to round it up to the next size up. In fact I originally ordered size UK6.5 when I ordered direct from DM but had to return it and re-ordered size UK7, because the shoes are a bit narrow. All in all, if you love the look of the shoes... go for it! I thoroughly recommend them and definitely recommend Shoes International!!!

Shoes International 5 star review on 24th August 2016

Mr Said, England

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my new sandals. I was wanting them last year from my local hotter store, but they had just sold out and were getting no more in, so I waited until this year, but they were discontinued. You can imagine my joy at finding them on the shoes international website. I ordered them and I am very pleased with them. They came very quickly , parcelled up neatly like a lovely present, with a kind hand written message. Thank you so much.”

Helpful Report

Posted 8 years ago

Dear Madam Thank you for your review. We appreciate it. We are very pleased to have been able to provide your sandals and we hope you might consider shopping with us again. Regards Matthew Shoes International

Posted 8 years ago

“Received today with a lovely note inside. Been out for a walk in them already, lovely and comfortable straight away, perfect fit. Perfect Service. Thank you.”

Helpful Report

Posted 8 years ago

Dear Sir Thank you for your review, which is greatly appreciated. We are pleased to have been of service. Regards Matthew Shoes International

Posted 8 years ago

“The shoes I ordered were out of stock but I had them sent when in stock 2 months later. Very happy and will order again”

Helpful Report

Posted 8 years ago

Dear Madam Thank you for your review - we hope you'll shop with us again and we've been happy to be of service! Regards Matthew Shoes International

Posted 8 years ago

“Purchased Padders shoes for a relative with difficult to fit feet; delivery time was good; securely packaged and lovely note included; shoes fit well and wearer is very happy with them. Thank you”

Helpful Report

Posted 8 years ago

Dear Madam Thank you for your review. We appreciate it. We're happy that your purchase went smoothly and we hope you'll shop with us again. Regards Matthew Shoes International

Posted 8 years ago

“I ordered two pairs of waldläufer shoes. They arrived quickly and with excellent quality. Thanks”

Helpful Report

Posted 8 years ago

Dear Sir/Madam Thank you for your review, we are always happy to be of service. Regards Matthew Shoes International

Posted 8 years ago

“Waldlaufer 811503 Thank you for sourcing these for me. Great service.”

Helpful Report

Posted 8 years ago

Dear Madam You are more than welcome and thank you for leaving a review for us. We are happy to have been of service and we hope you'll shop with us again. Regards Matthew Shoes International

Posted 8 years ago

“Well packaged.Arrived promptly. Very happy as unable to purchase in Melbourne.”

Helpful Report

Posted 8 years ago

Dear Sir Thank you for your review. We are happy that we've been able to provide you with an item unavailable in Melbourne and we hope that, should a similar situation arise in the future, you'll think of shopping with us again. Regards Matthew Shoes International

Posted 8 years ago

“Lovely warm slippers, great service and quick delivery. Recently brought these slippers for my elderly parents whose feet were always cold.”

Helpful Report

Posted 8 years ago

Dear Madam Thank you for your review. We are very happy to have been of service. Regards Matthew Shoes International

Posted 8 years ago

“I was very happy with the help I was given over the phone and that the shoes arrived when promised. Well done”

Helpful Report

Posted 8 years ago

Dear Madam Thank you for your review. We pride ourselves in our customer service and are delighted that you are pleased with it. We are always at your service should you have any questions relating to an order or possible future order. Kind Regards Matthew Shoes International

Posted 8 years ago

“The shoes were delivered quickly. Although they were smooth leather & not nubuck (suede) as I expected I kept them as they are very comfortable.”

Helpful Report

Posted 8 years ago

Dear Madam Thank you for your review. We're glad that you like the shoes even though they are a little different than expected. If we can be of further assistance please don't hesitate to contact us, and we hope you'll consider shopping with us again. Kind Regards Matthew Shoes International

Posted 8 years ago

“Very good company to deal with , prompt communications and delivery. Thanks John Vousden”

Helpful Report

Posted 8 years ago

Dear John Thank you for this review. We're happy to have been of service and we hope you'll shop with us again. Regards Matthew Shoes International

Posted 8 years ago

“Ordered from Austraila as product not available over hear great service and fast delivery”

Helpful Report

Posted 8 years ago

Dear Sir Thank you for your review. We appreciate it. We're pleased to have been of service and we hope you'll think of us the next time you need footwear which isn't available in Australia. Kind Regards Matthew Shoes International

Posted 8 years ago

“Shoes were delivered promptly. Will certainly be using the company again.”

Helpful Report

Posted 8 years ago

Dear Sir Thank you for your review and for shopping with us. Both are much-appreciated. We very much look forward to seeing you again and remain at your service should you have any questions relating to this or a potential future order. Regards Matthew Shoes International

Posted 8 years ago

“First class service and response. Why they do not offer vat free for qualifying disablement I do not know (cf Comfy Shoes) as only people with problems require extra wide, easy opening footwear. Because of type 11 diabetes and swollen feet sufferers can save 20pc. By self certifying,with no loss to vendor.”

Helpful Report

Posted 8 years ago

Dear Customer Thank you for your kind review and 5 stars despite the VAT issues. This is a very tricky and complicated area of the law. Despite having visit it several times we still feel it is an uncertain area and wish the Government would make things clearer. For conditions such as diabetes - we can only zero rate items which are specifically designed for diabetes - which the vast majority of our products do not quality for. However, if you have a chronic disability, and are willing to provide a written declaration regarding this, then it may be possible for us to consider VAT exemption in future. Please email me at our usual address regarding any further clarification. Kind Regards Mike Small Shoes International

Posted 8 years ago

“Internet shopping as it should be. Easy web site, simple ordering, secure, frequent and useful emails, tracked delivery and the most perfectly wrapped shoe box ever. High recommended retailer.”

Helpful Report

Posted 8 years ago

Dear Sir Thank you for this glowing review. It is genuinely appreciated, as is your custom. We very much hope to see you again and we are always at your service should you require any shoecare and / or sizing advice relating to a purchase or potential future order. Regards Matthew Shoes International

Posted 8 years ago

“Ordering was easy, and the shoes arrived 2 days later, in perfect condition. It was a very pleasant surprise, keep up the good work!”

Helpful Report

Posted 8 years ago

Dear Sir/Madam Thank you for your review, which we appreciate. We're very happy you've been pleased with our service and we very much hope you'll think of shopping with us again the next time you are in the market for some new footwear! Regards Matthew Shoes International

Posted 8 years ago

“Had to wait a while for my shoes to come in stock but was kept informed throughout so pleased with the customer care”

Helpful Report

Posted 8 years ago

Dear Sir Thank you for your review. We're sorry about the delay in obtaining stock but we're glad that you were happy with communication throughout. We hope you'll shop with us again and we hope that your shoes give you a lot of good wear. Kind Regards Matthew Shoes International

Posted 8 years ago

“There is a good range of shoes for the wider foot . Ordering is easy but it is important to check availability as sometimes the shoes have to come from makers . Worth a call to check if time is of the essence. Returns are easy should you need to send something back .”

Helpful Report

Posted 8 years ago

Dear Customer Thank you for your review and kind comments. We try to offer our customers the widest choice available and in order to do so we offer footwear which we believe to be available from the manufacturer at short notice. We agree that if you need the footwear quickly it is always a good idea to contact us via live chat, email or telephone. We can also arrange a faster shipping quote if this is required. Please do advise if there is anything we could have done differently in order to obtain 5 stars rather than 4? In the meantime we look forward to being of service again. Regards Mike

Posted 8 years ago

“Ordered a pair of boots which were out of stock at the time. I was able to order the boots without having to pay upfront or give a deposit. A good smooth transaction. Very pleased with Shoe International's service.”

Helpful Report

Posted 8 years ago

Dear Madam Thank you for your review. We are very happy to have been of service. Regards Matthew Shoes International

Posted 8 years ago

“Fantastic customer service. I wanted to change the size ordered at the last minute just before despatch and customer service dealt with my request quickly. I live in Australia, however the shoes arrived within a week. Overall I would highly recommend Shoes International.”

Helpful Report

Posted 8 years ago

Dear Madam Thank you for your review. We're pleased to have been of service and that your international transaction went smoothly. We look forward to seeing you again and we remain at your service should you have any questions relating you your order or a potential future order. Kind Regards Matthew Shoes International

Posted 8 years ago

Shoes International is rated 4.9 based on 4,311 reviews