Shoes International Reviews

Name: Shoes International
Address: 24 Westgate, Halifax
Rating: 4.89

4.9 Rating 4,311 Reviews

98 %

of reviewers recommend Shoes International

4.9

Based on 4,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 1777 608

Email:

sales@shoesinternational.co.uk

Location:

24 Westgate
Halifax
HX1 1DJ

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Shoes International 5 star review on 9th August 2022

I recently ordered a pair of DM (Adelaide) Henrietta Oxford shoes direct from DM's own website in their clearance sales - but they are only offering the Oxblood version in the sales. In fact the only other colour you can get direct from them (albeit full RRP price of £100/pair) are the Black ones. Through my online browsing, I found Shoes International (SI) and they're offering the DMs at £15 cheaper than full RRP! Plus they're offering the shoes in their original range of three colours (Oxblood, Black and Oak)! Because I am madly in love with the shoes, I ordered two pairs in the colour I don't already own. Having said that, I was fully prepared for SI to come back to me and say "sorry the manufacturer has stopped the Oak version, would you like to cancel it or order a different colour" etc etc etc... I put in my order on a Friday 5 August, by Monday 8 August I received an email telling me to expect delivery in 14 working days. Then yesterday Tuesday 23 August, I got an email telling me they've shipped my shoes and by 15:50 Wednesday 24 August I received delivery of both shoes!!! I am totally over the moon with the service... just BRILLIANT! I mean I have had no need to contact and communicate with them direct, but from reading all reviews I can imagine they'd be super efficient and super helpful! I would definitely be using SI again in the future and will honestly, "from bottom of my heart" kind, be recommending them to friends! Well done guys and keep up the good service! I love the personalised message in the box too! Note: (a) Chaps... despite the shoes being marketed for ladies... don't be scared, they're not too feminine and the heels are only about 1.5"! (b) If you are in between sizes (and have wide-ish feet) you ought to round it up to the next size up. In fact I originally ordered size UK6.5 when I ordered direct from DM but had to return it and re-ordered size UK7, because the shoes are a bit narrow. All in all, if you love the look of the shoes... go for it! I thoroughly recommend them and definitely recommend Shoes International!!!

Shoes International 5 star review on 24th August 2016

Mr Said, England

Anonymous

Anonymous // 01/01/2019

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“Excellent service and prompt delivery even though item had to be specially ordered from Germany. Good fitting sturdy shoe.”

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Posted 4 years ago

“Wide selection! So easy to order and response was immediate. Delivery was even sooner than expected. They are my source for footwear!”

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Posted 4 years ago

“As usual, a prompt delivery and I am very satisfied with the shoes.”

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Posted 4 years ago

“I've used shoes International a few times now and find there service outstanding from ordering what I require to the shoes being delivered to my door excellent service well done.”

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Posted 4 years ago

“I've dealt with Shoes International for 2/3 years now and find them one of the best online companies I've ever dealt with. In that time I've had to return 2 pairs of shoes because the style or fit were not right for me and the return was free and refund very quickly given but bought more stylish Mephisto shoes successfully. Excellent C Care.”

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Posted 4 years ago

Dear Customer Thank you very much for your kind review. We are pleased to hear you are enjoying your Mephisto shoes. I will pass on your review to our team. Regards Mike Pediwear

Posted 4 years ago

“excellent customer service, will buy again.”

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Posted 4 years ago

Dear Customer Thank you for your review. We are sorry to hear that your shoes have not arrived yet, we appreciate how frustrating late deliveries can be. Until our customers notify us, there is no way for us to know about late deliveries. As far as I can see having reviewed our emails and live chat dialogues, this is the first time you have notified us in relation to this late delivery. We have investigated with our courier and will email you the details. Please be reassured that we are acutely aware of our responsibility to ensure the parcel arrives with you, and we will do all we can to ensure this happens as soon as possible. Regards Mike Shoes International

Posted 4 years ago

“Shoes International a very good company. They have looked after me very well over the years. I fully recommend them.”

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Posted 4 years ago

“I was very pleased with my slippers and I will use Shoes International again. I would highly recommend this company to friends and family.”

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Posted 4 years ago

“Good selection of shoes and easy to use website. Prompt and friendly service.”

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Posted 4 years ago

“Great choice of 'brands'. quick delivery; all together a very helpful supplier. I have ordered many times with confidence.”

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Posted 4 years ago

“The sandals I bought were a brilliant price, delivered on time, with a short handwritten note which gave my purchase a personal touch, not just "a purchase". Will definitely be using this company again”

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Posted 4 years ago

“Brilliant service Fantastic shoes Thanks again”

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Posted 4 years ago

“Very professional and easy to navigate website. First shoes were a bit tight but the replacements (sent within days) were just perfect”

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Posted 4 years ago

“My original colour choice of slippers were not available so had to choose another. Having said that I was contacted quickly and having had a pleasant discussion with them about the options the slippers were sent quickly and received in a couple of days”

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Posted 4 years ago

“initially I found the shoes I wanted on your site, but it was impossible to organize contact and pay for the goods via your site. Eventually your staff let me pay on 'phone. so shoes were paid for and delivered. I could have easily given up!”

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Posted 4 years ago

Dear Customer We are sorry to hear of the difficulties you experienced on our website. We are always open to constructive criticcism and indeed, reviews.co.uk has enabled us to improve our website via customer feedback. In order that we address your concerns we would be grateful if you could provide more details of the issues you experienced. We are not aware of any issues affecting the website at the time you placed your order. Whilst we appreciate that all websites are in need of constant review and updates, we do receive orders daily, and it is very rare to encounter a customer recounting an experience like the one you describe. I know that our team endeavoured to assist you with the order - via the telephone - was the assistance they provided up to our usual excellent standards? The most important thing is that you did place the order - so we very much hope that you are enjoying your footwear. We are always improving the functionality of the website and would be pleased to hear from you with any suggestions. Regards Mike Shoes International

Posted 4 years ago

“Excellent online service, delivered on time. Very comfortable shoes and being able to get a 4E fitting has been wonderful and enabled me to walk much further than I have been able to for the last few months. Thank you very much.”

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Posted 4 years ago

“The shoes I bought for my husband were just what he wanted, so comfortable and light.”

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Posted 4 years ago

“Excellent, fast service to New Zealand.”

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Posted 4 years ago

“Purchased a pair of Van Dal boots for my wife that had run out of stock on the Van Dal site. Had to contact them to double check they could fulfil the order and they communicated effectively and very personably. Delivered in perfect condition. I can recommend them.”

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Posted 4 years ago

“Good quality shoes very happy”

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Posted 4 years ago

Shoes International is rated 4.9 based on 4,311 reviews