Shoes International Reviews

Name: Shoes International
Address: 24 Westgate, Halifax
Rating: 4.89

4.9 Rating 4,311 Reviews

98 %

of reviewers recommend Shoes International

4.9

Based on 4,311 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 1777 608

Email:

sales@shoesinternational.co.uk

Location:

24 Westgate
Halifax
HX1 1DJ

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Shoes International 5 star review on 9th August 2022

I recently ordered a pair of DM (Adelaide) Henrietta Oxford shoes direct from DM's own website in their clearance sales - but they are only offering the Oxblood version in the sales. In fact the only other colour you can get direct from them (albeit full RRP price of £100/pair) are the Black ones. Through my online browsing, I found Shoes International (SI) and they're offering the DMs at £15 cheaper than full RRP! Plus they're offering the shoes in their original range of three colours (Oxblood, Black and Oak)! Because I am madly in love with the shoes, I ordered two pairs in the colour I don't already own. Having said that, I was fully prepared for SI to come back to me and say "sorry the manufacturer has stopped the Oak version, would you like to cancel it or order a different colour" etc etc etc... I put in my order on a Friday 5 August, by Monday 8 August I received an email telling me to expect delivery in 14 working days. Then yesterday Tuesday 23 August, I got an email telling me they've shipped my shoes and by 15:50 Wednesday 24 August I received delivery of both shoes!!! I am totally over the moon with the service... just BRILLIANT! I mean I have had no need to contact and communicate with them direct, but from reading all reviews I can imagine they'd be super efficient and super helpful! I would definitely be using SI again in the future and will honestly, "from bottom of my heart" kind, be recommending them to friends! Well done guys and keep up the good service! I love the personalised message in the box too! Note: (a) Chaps... despite the shoes being marketed for ladies... don't be scared, they're not too feminine and the heels are only about 1.5"! (b) If you are in between sizes (and have wide-ish feet) you ought to round it up to the next size up. In fact I originally ordered size UK6.5 when I ordered direct from DM but had to return it and re-ordered size UK7, because the shoes are a bit narrow. All in all, if you love the look of the shoes... go for it! I thoroughly recommend them and definitely recommend Shoes International!!!

Shoes International 5 star review on 24th August 2016

Mr Said, England

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very slow delivery”

Helpful Report

Posted 3 years ago

Dear Customer Thank you for leave a review. We are sorry to discover you are so dissatisfied with the delivery time of your order. Having reviewed your order I think that we could have done a better job of keeping you informed of the delays - which is indeed our usual practice. Unfortunately this manufacturer in particular has been subject to low inventory and delays on replenishment. They have been very popular during lock down. We expect normal service to be returned soon for this supplier - and if you have any concerns regarding future orders, please do not hesitate to contact us via telephone, live chat or email before ordering. Kind Regards Mike Shoes International.

Posted 3 years ago

“Very poor delivery service. Far too long in shipping”

Helpful Report

Posted 3 years ago

Dear Customer Thank you for taking the time to leave a review. As a small family run business, the satisfaction of our customers is paramount. We are very sorry that your order took so long to arrive - these problems were exacerbated by difficulties with restocking due to Brexit. I have spoken to the team regarding your order - they advised me that they took the time to telephone you rather than just emailing and indeed that you agreed to keep the order once we explained the difficulties following Brexit. Brexit related issues are becoming much less frequent now, our deliveries for most brands are back to normal. Again, please accept our apologies for the delay and we hope we may be of better service in the future. Kind Regards Mike Shoes International

Posted 3 years ago

“Took nearly 2 months to get the shoes I ordered but when they eventually came they were alright.”

Helpful Report

Posted 5 years ago

Dear Customer Thank you for taking the time to leave a review. We were disappointed to see we have only managed two stars. As a small family-run company customer service is very important to us. I have reviewed your order and see that you ordered from us 11th September and was delivered on the 30th October. This is indeed a lot longer than our usual delivery service and we are sorry for any inconvenience and disappointment this has caused. This item was not in our immediate stock - which unfortunately does happen to all retailers from time to time. We were led to believe that the suppliers had a pair and we ordered them in good faith expecting to fulfil your delivery with three to five days as advised. Unfortunately, the item did not arrive so we chased it up with the supplier and one of our team telephoned you to discuss the options and the colours available. You chose to wait for the original colour from the manufacturer rather than take one of the colours we or the supplier could offer immediately. You were made aware that this would take significantly longer as it was not yet in stock with the manufacturer. Whilst we are sorry that you had to wait so long for your original order, we hope that you appreciated the efforts we went to in order to ensure you received the shoes of your choice. We hope we can be of service again soon. Kind Regards Shoes International

Posted 5 years ago

“The delivery of the shoes took 10 days, which is far too long.”

Helpful Report

Posted 5 years ago

Dear Customer Thank you for your review, we are sorry to see you were unhappy with the delivery time. As a small family business, it is our intention to provide a trouble-free ordering experience and we are sorry that you found this delivery time too long. We have a large warehouse in addition to our shop stop, but as with every business sometimes stock requires replenishing which is what caused the slightly longer than usual delivery time. I note that we advised you the day after the order that the delivery time would be 6 to 10 working days. It actually arrived within 8 working days. We hope the delay has not impaired the enjoyment of the footwear. Kind Regards Shoes International

Posted 5 years ago

“My order was taken and I was told it would take around 3-5 days.After 6 days and no sign of it,I contacted you again to be told it was awaiting dispatch as it had been overlooked.I was told it would be sent that day for next day delivery.When it failed to appear,I made yet another phone call and it had been sent on 3-5day delivery and eventually arrived after Xmas. I had explained that it was urgent as I was post-op after a Knee Replacement and had no outdoor shoes as my former leg length discrepancy had been corrected and all my shoes had a raise and were unwearable. I feel the service was most unsatisfactory.”

Helpful Report

Posted 6 years ago

“I didn't received my items yet.”

Helpful Report

Posted 6 years ago

Dear Customer Thank you for your review. I cannot find evidence of any communication from you regarding this matter - have you tried to email us? We are of course sorry to hear the footwear has not arrived - but if you would kindly use the tracking information provided at the time of despatch - you will see that an attempt was made to deliver your shoes but unfortunately you were not at home. The courier has provided information on how to arrange collection or redelivery. Please email us if you require any further assistance. Kind regards Mike Small Shoes International

Posted 6 years ago

“Shoes were the wrong size! The box said the correct size - but no-one had checked that the shoes inside the box corresponded with the label.”

Helpful Report

Posted 6 years ago

Dear Ms Gibson Thank you for taking the time to leave a review and for your feedback. I am very sorry to hear that this happened. Our despatch team should check all footwear before it is sent. They usually maintain very high standards - and were very disappointed to hear that this had happened. I understand that our team have apologised and arranged a prompt refund. Please accept our apologies again for the frustration and inconvenience caused. We would like to reassure you that this is a very rare occurrence and we hope it will not put you off ordering from us in future. Regards Mike Small Pediwear

Posted 6 years ago

“It is totally wrong that you advertise shoes in stock when you do not have them in stock and they are subject to manufacture from the producer.”

Helpful Report

Posted 7 years ago

Dear Mr Mibus Thank you for your review. We are sorry to see that you had problems with your most recent order. We do not like to see any customers unhappy with their shopping experience - and certainly not existing customers. It does seem as though you were particularly unlucky on this occasion - it is rare that we have to decline so many pairs. We have two floors of a warehouse and a retail shop full of stock - but it is impossible to have every size and colour always available. We do display some styles which we know are not in our immediate stock - but only if we know that they are immediately available - within a few days, from our suppliers. This allows us to offer a much wider choice of footwear than would be otherwise available. We know that not everybody reads the details of terms and conditions but we do state this on our website. Please note that we are always available via telephone or live chat for stock and availability enquiries. We hope that we can be of service to you again. Kind Regards Mike Small Shoes International.

Posted 7 years ago

“The bag itself does not match up to expectations. Closing the flap is very difficult and it doesn't stay closed very long - the merest nudge and it opens. I'm very disappointed with it and would like to exchange it, even if I have to pay more money. I phoned Shoes International who told me to put it back in the wrapping and return it but I'd already recycled it so the assistant then said she'd send a returns label. That was several weeks ago and I'm still waiting.”

Helpful Report

Posted 8 years ago

Dear Customer I am sorry to see that you are so dissatisfied with our customer service. Customer satisfaction is something we take very seriously, and whenever a problem arises we endeavour to put it right where possible. We have never had any issues with the bag previously - and the sort of problem you have encountered would have been difficult to detect before it was despatched. However, if items are faulty there is of course no problem with you returning them to us - and at present we do have a free returns offer. I have spoken to our team and they remember your call and are adamant that they did send the label. We are, of course, sorry that you did not receive it but we do not have any way of knowing this - until we received your review. Lynne is going to send a label by signed for delivery to ensure it arrives this time. Please be aware that we are available via telephone, email and live chat every working day if you have any other concerns. Kind Regards Mike Small Pediwear

Posted 8 years ago

“I ordered the shoes on 14/11/16. They arrived yesterday (15/12/16) which was too late.”

Helpful Report

Posted 8 years ago

Dear Mr Barnes Thank you for taking the time to leave us some feedback. We take our customer service very seriously and we are sorry to hear how unhappy you are following your order. I note that you ordered on the 14.11.16 and that we despatched your order to The Canary Islands via Royal Mail on 18.11.16 after sending several emails to keep you informed of the progress. The Tracking information we provided you with shows that the Parcel arrived in Spain on 25.11.16. Quite why it took so long to reach you from this day is indeed a puzzle but I hope you will appreciate that the matter was then in the hands of the Spanish postal service rather than ourselves. We advised you by email that unfortunately quite a number of our customers have experienced quite considerable delays receiving items in Spain recently. Whilst we certainly appreciate your frustration, I can only repeat that we are unfortunately not in a position to influence the Spanish postal service with individual parcels - we can only act when a parcel is missing for more than 25 working days - and even then it would simply be to provide you with a refund rather than influence the shipping. Whilst we cannot expect you to be pleased with the delivery time on this purchase, we would hope you might appreciate that we attended to all our obligations in a timely manner and that we share in your frustration at the delay. I strongly suspect that you would have experienced the same delay whoever you had ordered this from unless you had paid more expensive courier fees. If you would ever wish to consider ordering from us again we can offer courier shipping at extra cost. Kind Regards Mike Small Shoes International

Posted 8 years ago

“Very pleased with my wide width sandals, they took a few months to receive but worth waiting for as they were being made especially to order. Unfortunately I am still waiting for other sandals ordered at the same time. more than 3 months have passed and no communication from shoes International. I was told about 12 weeks to wait for delivery, so perhaps it's time to chase them up!”

Helpful Report

Posted 8 years ago

Dear Ms Wilson Thank you for taking the time to review our site and service. Whilst we are of course pleased to hear how you like the sandals, we are sorry to discover you have only deemed us worthy of two stars. Customer service is a very important element of our business. It is therefore disappointing when we discover our customers have reason to be unhappy with the service they have received. I note that we advised you within one working day of the delay. Unfortunately it is not possible for any retailer to stock all the sizes, colours and fitting combinations offered by Waldlaufer - such is the breadth of their range. However we have found that because of the quality and fitting properties of their footwear that customers are prepared to wait, as long as they are kept informed. It seems this is where we have let you down. At the time you wrote your review the delay had become longer than the originally anticipated 12 weeks - and it would usually be our practice to email our customers with an update at this state. We are very sorry that this was not done. We will endeavour to ensure this does not happen in future. We are very sorry for any inconvenience or concern this has caused. I will ask our Waldlaufer brand manager to update you regarding the order, and hopefully we will manager to regain your trust. Kind Regards Mike Small Shoes International

Posted 8 years ago

“Ordered boots told they were on delay a month later I made a phone call also delivered week after that five weeks not so good”

Helpful Report

Posted 9 years ago

Dear Customer Please accept my apologies for the delay in responding to your review. I wanted to be sure I had investigated this matter properly and had all the information to hand. When we receive poor reviews I use it as a prompt to audit our procedures to examine any areas where we might improve. My understanding is that on the day following your order we advised you of a delay until the end of March before the item would be ready for despatch and you accepted this. The item was despatched on the 1st April and arrived with you one working day later. All companies are occasionally out of stock of some items. When this does happen to us, we advise you promptly and give you the option to cancel. Since you decided to accept the delay and the parcel was delivered as expected we are a little surprised to discover you though our service was only worthy of two stars. However, having thoroughly examined all the process in this case I am confident that we have done everything we could have done. I hope that you might reconsider your assessment on reflection and that we might still retain your business, and of course that the footwear is serving you well.

Posted 8 years ago

“They indicated it was in stock but then ordered direct from the manufacturer,had I known I would have done it myself.”

Helpful Report

Posted 9 years ago

Dear Customer We are sorry to hear you were dissatisfied with the delivery time on this order. We advised you a delivery period of 6-8 working days and we delivered it within in this time. Unfortunately it seems that Parcelforce took two days to deliver your parcel which is very usual and the reason for this is not indicated on the tracking information. We advised a longer delivery period because this order was placed at one of our busiest periods and there was a slight backlog in our despatch department. However, we generally find that this sort of delivery time is acceptable for our customers - particularly in view of the fact that it is a free delivery service. We hope this wont put you off ordering from us again - your order was subject to unusual delays due to shipping and seasonal issues and would normally have arrived a good few days earlier. Kind Regards Mike Small Shoes International

Posted 9 years ago

“Senhores em 18/02 perguntarão o grau de satisfação de minha compra e eu informei que até a presente data não recebi a mercadoria. poderia verificar o que está ocorrendo, pois o pagamento já foi feito. já foi enviado para o Brasil?”

Helpful Report

Posted 10 years ago

Prezado Cliente Obrigado por deixar um comentário. Tendo verificado as informações de rastreamento entendemos que a encomenda foi entregue no dia 23 de fevereiro. Isso é muito mais do que o que normalmente seria antecipar mas parece que isso foi devido a uma retenção na alfândega. Lamentamos por qualquer inconveniente causado pela demora, mas nós esperamos que você vai apreciar não temos controle sobre o que acontece no Brasil estância aduaneira. Esperamos que você goste do calçado, e tenha certeza de que esse tipo de atraso é mais incomum. Atenciosamente Mike Small Pediwear

Posted 10 years ago

“Was not very impressed with the time it took from ordering to delivery. But apart from that was happy with order once received.”

Helpful Report

Posted 10 years ago

Dear Mrs Clare Thank you for leaving a review - we are pleased to hear you were happy with the order once you received it. However, we are never content unless we receive 5 star reviews so we are most disappointed that we should have only achieved 2 on this occasion. We want our customers to be happy with the whole ordering process, not just the product. I had a look at your order and I see you ordered on Boxing day, just before the weekend. According to the Royal Mail tracking information your parcel arrived with you within 6 working days. Whilst this is certainly longer than we would usual expect an order to take. However, at Christmas and New Year, delivery can take longer via our standard free delivery service. We are sorry if this caused any concern. We hope you continue to enjoy your purchase and I hope this incident wont stop you from ordering from us again. Regards Mike Small Shoes International

Posted 10 years ago

“The shipping was very slow. Obviously, they didn’t have my ordered shoes in stock and have to request them from manufacturer. Nothing on their website indicates if the item is available for immediate shipping or not. The shoes which I received looked very much like a demo pair – hints of creases on the upper side, some minor superficial scoffs. Again, nothing on their web site to indicate that condition. On the positive side – my questions regarding the size was answered quickly and efficiently, so no problem with support and communication at least.”

Helpful Report

Posted 11 years ago

Dear Mr Serebrennikov Thank you for your review. We are disappointed to hear of your experience, this is certainly well short of how we want our customers to feel after they have ordered from us. Hopefully our many other good reviews will help to reassure you that your experience is far from usual. We shipped your footwear on 21/01/14 with and our tracking information advised us it arrived on 01/02/14. Unfortunately shipping to Russia is sometimes prone to delay - which is why we advised you to expect your delivery within 20-24 working days - and in fact it arrived much sooner than this. We did indeed need to order your particular size in from our supplier - but we did advise you of this within 24 hours of placing your order. We do try to offer the widest range of footwear to our customers, which includes stock that we know is available from our suppliers at short notice. The boots you received were sent brand new from our supplier, so there should have been no issues with quality - all our products are quality checked before being shipped too - so it is particularly disappointing to hear about the conditions your boots were in. I will email you about this issue separately in an attempt to resolve the matter to your satisfaction. Kind Regards Mike Small Shoes International

Posted 11 years ago

Shoes International is rated 4.9 based on 4,311 reviews