Name: shonajoy.com
Rating: 2.19

“DO NOT order from Shona Joy if you live in the US. I ordered bridesmaids dresses that arrived in a shipping bag that was ripped, with dresses falling out. When I reached out to customer service, they said I could return the dresses, but I was left with a $120 return fee to pay for on my own with USPS. It would have been over $450 with UPS!! The dresses are not good quality in person and definitely not worth $300+. I do not recommend.”

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Posted 2 years ago

“The best customer service ever!!!! They are so attentive and responsive and have definitely won me over as a customer for life. Not to mention how wonderful the products are too - wow! Absolute quality”

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Posted 2 years ago

“Shona Joy is my favorite brand by a mile! Their customer service is second to none with all policies available one click away - so simple! The quality is phenomenal and I always feel like a superstar in the garments. Recommending to everyone - thanks Shona Joy!!!”

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Posted 2 years ago

“I ordered a dress online, it ripped the first time I wore it, the fabric was cheap, definitely not worth over 400$, never buying from this brand again.”

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Posted 2 years ago

“Horrible company to deal with, no customer service whatsoever… Purchased a dress on line, buttons fell off in my hand whilst undoing the garment . Poor quality and also wrong sizing. I returned the dress and after 3 weeks and three emails ignored plus numerous phone calls I get told ‘we can’t do refunds at the moment and not sure when we will be able to’ This is disgusting and unacceptable!!! BUYERS BEWARE.”

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Posted 2 years ago

“I purchased the Irena tailored vest and pants from Shona Joy, they fit like a glove and the colour was perfect! So impressed by the quick dispatch and delivery time. So in love with Shona Joy!!”

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Posted 2 years ago

“I bought the Palermo dress for my brothers wedding and it fit like a glove! Got endless compliments. I'm OBSESSED with Shona Joy! X”

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Posted 2 years ago

“This is my absolute favorite brand!! I laugh at all the 1 star reviews - They just dont read the policy that is clearly on their website and then get angry about it! Shame on you all.”

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Posted 2 years ago

“I had the most awful shopping and customer service experience at Shona Joy. I tried to get a credit for a sale item which cost almost a few hundred dollars! It was brand new, unworn and with its tags attached. I emailed Shona Joy on May 8th, then followed up twice on May 12th and again on May 16th. I finally received a response on May 25th to say they offer no refunds/credits/exchanges on sale items. Firstly, they promote a 24-48 hour response time, which is a joke. And secondly, I’m stuck with an expensive dress that I cannot use. A few hundred dollars may not be a lot to them but it is to me. The business is not at a loss for offering a credit/exchange so this feels like a shamelessly greedy act on Shona Joys part. Overall, it was an extremely poor customer experience from the brand as a whole for me. I will not be purchasing from them again. I caution you to be absolutely sure about an item before you make your purchase as this company does not look after its customers.”

Helpful Report

Posted 2 years ago

“I had the most awful shopping and customer service experience at Shona Joy. I tried to get a credit for a sale item which cost almost a few hundred dollars! It was brand new, unworn and with its tags attached. I emailed Shona Joy on May 8th, then followed up twice on May 12th and again on May 16th. I finally received a response on May 25th to say they offer no refunds/credits/exchanges on sale items. Firstly, they promote a 24-48 hour response time, which is a joke. And secondly, I’m stuck with an expensive dress that I cannot use. A few hundred dollars may not be a lot to them but it is to me. The business is not at a loss for offering a credit/exchange so this feels like a shamelessly greedy act on Shona Joys part. Overall, it was an extremely poor customer experience from the brand as a whole for me. I will not be purchasing from them again. I caution you to be absolutely sure about an item before you make your purchase as this company does not look after its customers.”

Helpful Report

Posted 2 years ago

“Highly recommend avoiding this company. They have a terrible return policy and horrendous customer service.”

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Posted 2 years ago

“I wish I had done my research before I bought from them. From these reviews I never would've bought anything from them. They trick you on their website when they say they accept returns. Like the reviews on here, yes they take returns, but they charge you a $40 fee to return them on top of charging you to send back the items. Shipping back to them from outside of Australia will cost you dearly and makes no sense to send back the item. DO NOT BUY FROM THEM!!!!!”

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Posted 2 years ago

“NEVER order from Shona Joy unless you know for 100% fact that you will 1. fit into the size you ordered and 2. want to keep it. They don't pay for returns, and it would cost me over 50% of the value of the item to return it. Absolutely nuts that a company these days doesn't offer free, paid returns. DO NOT buy from this company. While the dress is beautiful, it's cheaply made and I would never say it's worth the price I paid for it.”

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Posted 2 years ago

“They have beautiful but very expensive clothes. Do NOT purchase from them. If you return an item it will cost you dearly and you will never hear from them again. I have sent a customer service email every day for 3 weeks but no response at all. No money returned or item returned. Their customer service phone number doesn’t work from the U.S. and they do not have an online chat like they advertise!”

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Posted 2 years ago

“Do not shop with Shona Joy... Their returns process and policy are ridiculous and they do not offer reasonable timeframes to return for refunds for online purchases- full price. Their "team leader" from the customer care team Aimee is certainly not a pleasure to deal with. The reason for the returns is due to their sizing being incorrect and not true to the size purchased online- i purchased 5 full price dresses and non of which fit correctly even when sizing. The quality of their fabrics and products are horrible... I deal with a lot of high end women's designer brands and have never had such a horrible experience with online shopping and returns. Beware!!!”

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Posted 2 years ago

“I emaild them to ask for help with my measurements and they were super kind and helpfull! Also the dress was the most beautifull quality and it arrived 2 days early even! I can 100% recommend them :)”

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Posted 3 years ago

“Really disappointed that they do not offer a size exchange on a sale item.... with no assistance or suggestion as to what I am to do with a $250 dress that does not fit despite doing using the sizing guide. What a shame.”

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Posted 3 years ago

“Do not shop here!!! It is false advertising that they have “easy returns”. They have a time limit and make you pay the cost of international shipping which is more than the product is worth. There is no customer service and they are literally robbing customers. I can’t imagine they can get any repeat business. Buyer beware!”

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Posted 3 years ago

“I bought a white linen vest and pants. I washed the pants as per instructions - handwash cycle, cold power washing powder, and the pants have changed to a whiter colour! I can no longer wear them with the vest, which is disappointing as I bought them as a set. Customer service was unhelpful and just insisted that I had bleached the pants. Has anyone else had a similar experience? I am very disappointed!”

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Posted 3 years ago

“Ordered a dress for a possible wedding dress option. Came quickly which was great! What’s not great is the 10 day return policy as well as the $170 cost to ship back the dress. Be careful when ordering! Make sure you’re really set on the item & not wanting to order it just to “try.” It’s not worth it to send it back. The shipping cost is more than half the cost of the item. When I reached out I was told that this had been an issue recently and that they were “working on it,” but didn’t have a solution. They recommended I use parcel monkey, which is a 1 star reviewed discounted postal service. Super disappointed and will not be ordering from them again!”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

shonajoy.com Reviews