shonajoy.com Reviews

Name: shonajoy.com
Rating: 2.23

2.2 Rating 147 Reviews

29 %

of reviewers recommend shonajoy.com

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Metrics

2.2

Based on 147 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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shonajoy.com 1 star review on 13th December 2023

Manjola Sulka

shonajoy.com 1 star review on 28th February 2023

Anonymous

shonajoy.com 1 star review on 18th August 2022

Eglantina

shonajoy.com 1 star review on 19th January 2022

Will Never Shop At Shona Joy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am shocked at some of the reviews for Shona Joy. I rarely leave reviews for businesses, because unfortunately most businesses don’t give me a real reason to do so. Shona Joy has been absolutely amazing and very accommodating to me. Their customer service team has been incredible and were always happy to answer any questions I had (I’m in the US). The dress a purchased was shipped and received very quickly (1 week US) and was an absolute DREAM. I purchased the Bias Sleeveless MIDI to wear on my wedding day. The quality was better than I expected honestly, the dress is double lined and incredibly flattering. I was worried about the silky material being revealing, but it was not at all. This particular dress is amazing for larger chested women. Their dresses and clothing are all very original and classy. I would HIGHLY recommend this company and will be a customer for as long as I can be. If you have any questions or concerns, I recommend reaching out to customer service. For the record, this was my first purchase with Shona Joy and they treated me as if I had been a customer for years.”

Helpful Report

Posted 3 years ago

“I purchased two dresses for my graduation and was incredibly impressed with the quality and sizing of the garments. Initially I was concerned that I had gotten the wrong size to fit my body however the dresses fit me amazingly, no tailoring needed. I chose to keep one dress and the domestic return process was very easy. After reading their return policy I was fully aware that I would need to cover the return shipping cost and was glad to do so. The dress I have kept is exactly what I looked at and ordered online and it outlines my body so well. Although the pricing is not the cheapest you get your moneys worth and it is not see through. I ordered a AUS size 10 and thought I would need to size up but that was not needed and the delivery came within days of purchase. My dress is the La Lune Lace Back Maxi Dress in Olive and uses sustainable fabrics. I cannot fault the dress in any way and would 100% recommenced this website to anyone.”

Helpful Report

Posted 3 years ago

“I received such amazing, helpful and friendly customer service from Capucine. She really saved me with my outfit to my brothers wedding and with such short notice as well. I am extremely grateful! Thankyou”

Helpful Report

Posted 3 years ago

“I bought a dress $380 that came with 2 stains, they did return my email super quickly and even sent me a smaller size because my one was too big, everything with no extra cost, the dress is beautiful and I’m really glad that I bought this dress”

shonajoy.com 5 star review on 1st November 2021

Helpful Report

Posted 3 years ago

“I agree with all of these reviews! I wish I could give this brand 0 stars b/c they are just horrible. Forget about returning anything you've purchased and getting money back. You'll spend at least $50 shipping and a return took two months before even getting back to ME! They are super unhelpful and lie about their borders being able to accept returns. AVOID Shona Joy all around!”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM SHONA JOY! I spent $350+ on a dress that looked gorgeous online. I really wanted to love it. Unfortunately the dress I received looked NOTHING like the photo online. The color was WAY off, the fit was off, the fabric was frumpy, and it was poorly made. I sent pictures of the dress in real life and screenshots of the website to their team thinking they’d understand, noting the obvious differences but they pretty much told me there’s nothing I can do and I’d have to cover the cost of shipping back to Australia which is going to be at least $80. NOT WORTH IT. DONT BUY FROM HERE!!!!”

Helpful Report

Posted 3 years ago

“Beware--I ordered 2 dresses from them (total value was ~$650 USD). I had to return from USA back to AU and the shipping cost was $80 USD (at USPS) for a tiny package less than 1.5 lbs. Beware that I was quoted $220 USD from Fedex. There is only Express shipping allowed from USA and these were the cheapest shipping options. BEWARE, DO NOT ORDER. QUALITY IS ALSO VERY DIFFERENT THAN PHOTOGRAPHED.”

Helpful Report

Posted 3 years ago

“I’m so disappointed by this brand. I order wedding dress from Australia, the dress is not correct size, it’s doesn’t fit me well. Now I have to return it and pay the shipping by myself. The shipping cost from Germany are 75€! I think that’s not fair to let the customer pay for the shipping if the dress is worth 400€, it’s a no-go! In this case we are also speaking about wedding dress, the shipping cost should be covered.”

Helpful Report

Posted 3 years ago

“I purchased a dress … on the day it arrived I tried it on and did not like it so sent it back straight away… only to receive an email to state it had a hole in it and they could not refund because I did not state that it was faulty… I did not see the hole and that is not why I was returning.. it must have had the hole when it was sent out and I didn’t notice. reading the reviews I am not the only person this has happened to. I sent the item back straight away and not that I could have worn it- we are in lock down.. stay away from this company… I will never purchase again and have advised my friends of the poor service. Joanne Point Piper NSW”

Helpful Report

Posted 3 years ago

“As a 50 year old bride I had sustainability and age appropriate suitable bridal dresses in mind, Shona Joy met all of these and I felt beautiful, it was truly a magical day, thank you💕”

shonajoy.com 5 star review on 27th August 2021

Helpful Report

Posted 3 years ago

“Literally if I could give zero stars I would. I wouldn't have paid $50 for the $300 dollar dresses I received. I was hit with a $130 duty fee for them to get to me and then when I went to return the worthless merchandise that I received I had to pay for return shipping myself. Could not give this company a worse review. If you want to order cute dresses from an Australian boutique and not get ripped off then order them from Beginning Boutique (and not I don't work for them). Seriously the worst express I've ever had with an online clothing retailer in our outside the United States.”

Helpful Report

Posted 3 years ago

“Deliver was super quick to Auckland. Ordered Wednesday night and here first thing Friday. The Clemence dress is a dream. Thank you!”

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Posted 3 years ago

“Just received my Shona Joy order and couldn't be more pleased. Was a little worried about sizing, but the size chart was spot on. The dress is perfect and the colour exactly as shown. Am waiting for styles to be re-stocked as I missed out on another beautiful purchase due to size unavailability. Extremely pleasant shopping experience.”

Helpful Report

Posted 3 years ago

“I recently has interaction with Claudia from Shona Joy. She is a CRM Executive. I just wanted to call her out for her excellent customer service. Unfortunately I haven't had pleasant experiences when dealing with Shona Joy re returns etc however Claudia was very prompt with her responses and went above and beyond at resolving my request. I really appreciate this as good customer service is hard to come by. Claudia - thank you for your prompt kind caring service, you are a asset to the company. x Binda”

Helpful Report

Posted 3 years ago

“I came across this brand and love! I recently made a purchase of a dress in 2 sizes as my body is a bit tricky to fit. The size 10 fit like a glove! Which is very rear. I was easily able to return the size 12 and get a full refund. Definitely will be a returning customer!”

Helpful Report

Posted 3 years ago

“I surprised my wife with a purchase but unfortunately, the size I selected for her was incorrect. The customer facing team at SJ were so helpful in exchanging the dress in time for my wife's birthday. So grateful for their willingness to help out”

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Posted 3 years ago

“The delivery was so quick! I ordered my bridesmaids dresses from SJ and the customer service girls went above and beyond to help me with sizing for each of my 9 girls. I couldn't thank them enough for their help seeing as they don't have a store!”

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Posted 3 years ago

“Absolutely love this Brand !! Thank you Shona Joy for always keeping my super stylish, I'm that friend my friends come to borrow my clothes! So happy that you do refunds now as well xx”

Helpful Report

Posted 3 years ago

“Horrible customer service. I ordered 2 dresses in 2 different sizes and returned one that didn’t fit the same day . Upon there arrival they said there was a stain and sent it back to me to keep. Why would I return a dress stating it Doesn’t fit if it had a stain on it ? I would clearly would have said it was damaged from the get go . Really bad customer service , I would be aware of buying anything from this company . You will get stuck with the item whether you chose to keep it or not . Horrible company”

Helpful Report

Posted 3 years ago

“Couldn't be happier with my garments! The quality is fantastic and their designs only seem to get better with each of their collections! big shona joy fan!”

Helpful Report

Posted 3 years ago

shonajoy.com is rated 2.2 based on 147 reviews