shonajoy.com Reviews

“ Terrible returns policy and no customer support ”

“ Shona Joy refuse to pay for returns. The whole return process is an absolute nightmare, I will never be purchasing Shona joy online again unless through a more reputable retailer such as the Iconic. ”

“ I have contacted their customer service team twice and on both occasions I received standard replies providing me with information about their returns that I have already seen on their website. ”

“ I honestly think “they” are some company set up in some US location, pretending to be in AUS/NZ in order to block returns. ”

“ do not shop here especially if you live in the US. horrible customer service and they make you pay for your returns and I had to spend $130 to return back to Australia. also the quality was subpar and the fit is not accurate. im always a size 2, I ordered 8 dresses and none of them looked nice ”

“ Do not order from Shona Joy!!!! Terrible customer service and returns process. No ability to get an exchange or refund like every other decent retailer or brand. I will never order from you again and will tell everyone I know to never touch your brand. Worst customer service I have experienced in all my years of buying apparel. ”

“ As many reviews have noted, Shona Joy is a complete scam. They do not honor the return policy advertised on their own website. Attempts to reach customer service are futile- when they realize that you are emailing about returns they will completely ignore all future emails. Please avoid this fraudulent company- I lost hundreds of dollars after buying a wedding dress from them. ”

“ They trick you on their website when they say they accept returns. ”

“ They don't pay for returns, and it would cost me over 50% of the value of the item to return it. ”

“ Their returns process and policy are ridiculous and they do not offer reasonable timeframes to return for refunds for online purchases- full price. ”