Shoon Reviews

Name: Shoon
Address: Mendip Court, Bath Road, Wells
Rating: 4.12

4.1 Rating 633 Reviews

78 %

of reviewers recommend Shoon

4.1

Based on 633 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

01749 681664

Email:

customerservice@shoon.com

Location:

Mendip Court, Bath Road
Wells
BA5 3DG

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Shoon 5 star review on 26th January 2017

Susan Ritson

Shoon 5 star review on 12th January 2017

Roy Stephenson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took far to long to deliver and when phoning no one could find order number or tell me where goods were!!. W Milkins Somerset”

Helpful Report

Posted 5 years ago

“As of today I have not received the order placed on 27 May. This is unacceptable. Also finding it very difficult to contact Shoon by email. I notice they have taken my money. Susan Licht”

Helpful Report

Posted 5 years ago

“only received part of order contacted customer services ,not very helpful still awaiting 2 deliveries no communication at all from them. will not order again.”

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Posted 5 years ago

“Never received such made customer Services in my life - paid for my goods courier services lost parcel - had to phone up to be told this - promised next day replacement never happened again took me to find out why - so far you have had my money- I have had no goods - not at all happy”

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Posted 5 years ago

“I love my shoes but sizes are little smaller than standard”

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Posted 5 years ago

“I ordered shoes Moda in Pelle size 38 (5) unfortunately when I received them they had sent me size 4 shoes in a size 5 box so having to return them. I sent an email to Moda in Pelle regarding this and requested a replacement however they advised me that they may not have any in stock.”

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Posted 5 years ago

“Very good service - most helpful”

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Posted 5 years ago

“Lovely shoes as advertised. Good communication. Received within 7 days. Would use again and recommend.”

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Posted 5 years ago

“After waiting a week rand to see where my order was told that it would be shipped that day and received the next didn’t happen rang again was told they would email me before the end of the day to see where my order was rang a third time lady told me she would go to despatch received a phone call order was being shipped that day and I received it day after. Never again”

Helpful Report

Posted 5 years ago

“Ordered a pair of shoes, Shoon took payment. Several days later they emailed me to day that on checking the box there were 2 different sizes so they couldn't fulfil the order and would refund me. I accepted this as mistakes happen but then a few days later on checking my credit card statement I noticed they had refunded me about £2 less than paid. I know its only a small amount but I just wonder how many customers they actually do this to that don't chase it up with them, they are essentially getting money for nothing. Also they shoe's are still on sale on the website in the size I require. Despite 2 emails I have querying if they can now fulfil the order and enquiring about the small amount of money they still owe me I have received no response. Their customer service is appalling.”

Helpful Report

Posted 5 years ago

“Excellent service,very well packaged, goods as described.”

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Posted 5 years ago

“I used to shoo in the actual shoon shop in Cheltenham and I was always satisfied with the high quality of your shoes. This time I am very disappointed because the size 4 that I ordered was so big. It seemed two sizes bigger. Can't use it. Will give it away. Returning items is a hassle for me. Will never shop online after this experience. Delivery also took too long.”

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Posted 5 years ago

“My order has not yet arrived”

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Posted 5 years ago

“Order fulfilled by Moda in pelle with no mention of Shoon on delivery note. No indication that the Two companies are linked. Due to poor fit, shoes needed to be returned - but to Moda in Pelle. Too confusing. My contract to purchase was with Shoon yet credit card payment taken by Moda.”

Helpful Report

Posted 5 years ago

“Boxes arrived in poor state as no outer protection, just tightly wrapped in thin black plastic like a bin liner (not eco friendly) Would be much happier to purchase from here if returns were free, and any acknowledgement such as an email when an item is returned would be appreciated as had to chase.”

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Posted 5 years ago

“Excellent service and fab boots”

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Posted 5 years ago

“Ordered 2 items. One arrived promptly. The other didn’t arrive at all. After phone call they reordered it, it then still didn’t arrive. After 3rd phone call was told the item was damaged so I’m getting a refund. Three emails never got a reply”

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Posted 5 years ago

“Smooth and fast customer service”

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Posted 5 years ago

“These shoes are so comfortable and well made, that I now own them in black and brown. I wear size 6.5/7 UK and bought these in 39 and they are prefect. Super comfortable and can walk all day in them with great support and no pain. Highly recommend!”

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Posted 5 years ago

“Good that delivery is free over £50 but the lead time is a bit long. Had to chase my order with customer services and they speeded things. It took a full 5 days after placing the order to receive delivery. Delighted with the product once received.”

Helpful Report

Posted 5 years ago

Shoon is rated 4.1 based on 633 reviews