Shoon Reviews

Name: Shoon
Address: Mendip Court, Bath Road, Wells
Rating: 4.12

4.1 Rating 633 Reviews

78 %

of reviewers recommend Shoon

4.1

Based on 633 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

01749 681664

Email:

customerservice@shoon.com

Location:

Mendip Court, Bath Road
Wells
BA5 3DG

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Shoon 5 star review on 26th January 2017

Susan Ritson

Shoon 5 star review on 12th January 2017

Roy Stephenson

Anonymous

Anonymous // 01/01/2019

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“Quick and efficient”

Helpful Report

Posted 7 years ago

“Shoes were two different shades of black. Now sent back.”

Helpful Report

Posted 7 years ago

Dear Julie, I'm sorry to hear you have received a product that wasn't suitable. We have a rigorous procedure for checking stock and I'm sorry to hear this has not been met. Please contact our customer service team and we will be more than happy to assist you further. We will look forward to hearing from you soon. Best wishes Shoon Customer Service.

Posted 7 years ago

“Hi, item I ordered was apparently dispatched over a week ago, yet I am still to receive it. So can't really give a review yet! Is there anyway you could chase this for me please or send me a tracking number Regards Mark Hutchinson Order no 5088 Thanks.”

Helpful Report

Posted 7 years ago

Hi Mark, Thank you for your review. We are sorry to hear you haven't received your product yet. Please contact our customer service and they will be more than happy to assist you further. Best wishes Shoon Customer Services

Posted 7 years ago

“Quality products at fair prices with quick delivery.”

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Posted 7 years ago

“Good website, easy to find what I wanted and to order them. Prompt delivery and the item was just as expected. Very good all round, welll done.”

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Posted 7 years ago

“Very efficient service. Shoes are exactly what I wanted and I am very pleased with them - they are so comfortable.”

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Posted 7 years ago

“I accidentally ordered the wrong size shoes, but it was no bother exchanging them. Free returns a real bonus. Thanks Shoon!”

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Posted 8 years ago

“Fantastic shoes, so comfortable, good price and delivery efficient - thanks”

Helpful Report

Posted 8 years ago

“Great products and excellent customer service response .Pity that the person who addressed the parcel did not address it fully and correctly which meant I have just received the shoes ordered on the 9th. Today being 28th.Because Shoon don't ship internationally apart from EU. Shoes had to be sent to a shipping centre and the incorrect address meant a huge delay.Buying from House of Fraser who do ship internationally means shoes arrive within 10 days and addressed correctly to NZ with no hassles.”

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Posted 8 years ago

“Excellent as always”

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Posted 8 years ago

“Shoes are great and on line service very quick, not happy with the £3.99 delivery charge, we had tried to buy these shoes in store but they were out of stock and therefore had to buy them on line. Many similar companies have free postage especially if an item is not in stock in store.”

Helpful Report

Posted 8 years ago

“This was the first time I have ordered shoes online and I was rather apprensive and prepared to be disappointed. However I was pleasantly surprised when the smaller pair (6) fitted perfectly. The shoes were exactly as I imagined. Return of the larger pair was not a problem taking them into my local post office. I would be more than happy to recommend Shoon to friends and cannot fault the service provided.”

Helpful Report

Posted 8 years ago

“The order took over a week to arrive as the shoes weren't actually in stock, though that wasn't the impression when ordering. The shoes were really nice but unfortunately I had to send them back as they were too small. It would have been helpful if I'd know they were small fitting for the sizes. Returning was a pain as my printer was broken and you needed to print the returns label so I had to go to the library to print out a label. Would be easier if you could just write out your own like you do for Boden and others. All in all not a great experience.”

Helpful Report

Posted 8 years ago

Shoon is rated 4.1 based on 633 reviews