Mango Reviews

Name: Mango
Rating: 2.38

2.4 Rating 222 Reviews

34 %

of reviewers recommend Mango

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2.4

Based on 222 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Venho reclamar o seguinte: por volta do 19/02/26 fiz encomenda de um artigo na loja estação Viana Shopping. Pagamos o envio para o domicílio, para não ter que voltar à loja, pois normalmente o estacionamento paga-se. Dei a morada mais que uma vez à funcionária da loja, n° de porta, código postal, freguesia, rua. As funcionárias eram simpáticas, mas o sistema da gestão da mango é horrível. Então basicamente o número de porta estava errado, sendo que eu dei o correto. A dpd ligou em horário que eu não pude atender. Liguei de volta e ninguém atendeu. Não tentaram novo agendamento, nada. Não era possível agendar nem fazer qualquer alteração de morada. Entretanto enviaram a minha encomenda para o armazém, ou sabe se lá para onde, e agora mais uns dias dizem que a mesma foi entregue. Gostava de saber onde anda a minha encomenda, e quero a encomenda em casa, pois eu paguei um envio ao domicílio para não passar em loja. O número do pedido é F00IAW. Entretanto há umas semanas atrás passei em loja, quase a escrever no livro de reclamações, e foi dito que iam fazer o reembolso porque a ordem já estava dada, para esperar que iam ligar para lá. Bla Bla Bla o sistema de apoio ao cliente é uma vergonha. É um robô e nós temos de adivinhar o que devemos dizer e primeiro que se consiga chegar a algum lado... A loja também ficou de me ligar e não ligou. Liguei depois e pediram para esperar mais dias que o que dizia no email e etc. Semanas e reembolso nada até hoje. O meu NIB está na página há séculos. A mango é uma vergonha, não quer saber dos clientes para nada. Vou passar em loja para reclamar, mesmo não servindo de nada, mas isto não fica assim. E deviam dar reembolso não só da peça mas do envio que nunca foi feito. Em loja nada disseram também que eu só ia receber o valor da peça. Deviam ter vergonha do vosso apoio ao cliente. Sinto-me profundamente lesada. Não recomendo a ninguém. Vou deixar de ser cliente, como é óbvio. Serviço péssimo medíocre.”

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Posted 1 week ago

“Returned orders from online shop with courier sent by Mango, parcels lost, and i’ve lost more than 300 eur, no refund given. Also, they sent me dirty shirt in one of parcels with yellow stains and not only yellow stains. Never order again!!!!”

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Posted 2 weeks ago

“I had a great experience with this brand. The product quality was excellent and the staff named Azadeh was very friendly. I would definitely recommend it. She explained about the perfumes with eager and respectful.”

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Posted 3 weeks ago

“Tori was great funny polite knows how to will and deal come see tori for your deal”

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Posted 1 month ago

“I Ordered a necklace, but it has not arrived. I also find it impossible to get in touch with them.”

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Posted 1 month ago

“I recently logged into my investment dashboard and immediately detected irregular activity that suggested a potential security breach. It was an alarming moment, knowing that years of careful planning and portfolio growth could be compromised. Recoupagency.com demonstrated exactly why they remain my trusted partner for cybersecurity and financial protection. I contacted them right away, and within minutes, a dedicated team was actively evaluating the situation. There were no generic responses or unnecessary delays — just prompt, focused, and highly competent support. They identified the source of the breach with impressive speed and took immediate action to contain and resolve the issue. Beyond the technical response, they provided clear explanations, guided me through each step of the process, and implemented enhanced security measures to prevent future incidents. Their professionalism, efficiency, and transparency provided a level of reassurance that is truly invaluable.”

Mango 1 star review on 2nd February 2026

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Posted 3 months ago

“I received excellent services fm the staffs at Mango 313. Was introduced to design that was suitable for me. They are very professional & good service, especially Ms Kar Hong & Mr Sapar. Tks guys!”

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Posted 3 months ago

“I purchased a turtleneck sweater yesterday and washed it with cold water before wearing it. Unfortunately, it shrank significantly. I had the receipt, but the tag has been removed. I called the store they did not help me .Also I called the customer service they did not have any solution . why should I pay for a product that is no different in quality from much cheaper brand”

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Posted 4 months ago

“Ceva foarte rău, am făcut o comandă în noiembrie, a ajuns după 3 săptămâni, am trimis coletul înapoi pt schimbare de mărime și de-abia după 5 emailuri de la mine mi au băgat banii înapoi fără a ma contacta, întreba nimic eu am cerut schimb… nu retur. Motivul indicat de ei dupa al 6-lea e-mail de la mine a fost ca nu aveau mărimea în stoc, poi când am fost anunțată? Plus ca mărimea dorită de mine e află în stoc pe aplicație în tot timpul acesta(am verificat constant). Se putea să mă întrebe ce doresc să fac, aștept sau doresc banii înapoi, ceva orice. Foarte dezamăgită de customer service ul lor, eu personal nu am mai întâlnit așa ceva. Ei practic fac ce vor. Zero din toate punctele de vedere!”

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Posted 4 months ago

“Poor quality of items, unhelpful customer service, website where you cannot change your email even if logged into your account, in 'My Details'. And even if you contact the customer service (via email since their CS is unavailable on weekends), they do not respond, so you have to call multiple times. Can have decent designs, but quality is lacking overall.”

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Posted 4 months ago

“Terrible quality and and extremely poor customer service. I contacted then regarding a refund on an item 14 days past their 30 day return and they refused to do anything for me even though there is no question there is a defect in the item.”

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Posted 5 months ago

“Great customer service from Agnes at the fitting room, she helped me find the right size for my dress and was very polite and friendly”

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Posted 5 months ago

“What an insane MESS MANGO maKES with your return QR codes! 1. First MANGO website TO SUBMIT A RETURN REQUEST doesn't work! 2. Then I called in numerous times only to be LIED to MULTIPLE TIMES by MANGO customer service reps. 3. Then they sent me QR codes that do not match the order numbers, 4. nor do they provide pix which QR code belongs to which item 5. Then you have RETURN Numbers but they are not referenced in the QR codes! Adding to the mess of which QR code works with which item. 6. Supervisors are not available when I ask for them at Customer Service.! WHICH person/s is/are in charge of your returns??? They need to be fired immediately. No other online store makes such a massive mess out of their return codes. Now I will RETURN EVERYTHING - just because this is not how to do business and will delete my account once this is finished. HORRENDOUS! Is this company run out of ...? It seems like a zoo keeper is in charge here.”

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Posted 5 months ago

“I went to there tonight "Mangos " I had a rough day studying, I have never lived any where it was legal. I hate that that i am not real familiar on the best to get after a hard day So Andrea was my bud tender, I asked her what's good. She had a couple of suggestions, which I choose a couple of. bc theres a great sale going on always, lowest prices I found. Thank you Andrea, that was a great suggestion!! Thanks to all the 🥭 Mango family bc they make us feel like it!”

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Posted 5 months ago

“Ik krijg mijn geld van een retour niet. Ik neem contact op. Dan krijg je een bot. Daarna krijg ik gelijk maar het wordt niet opgelost maar gewoon weggedrukt. Ik zou binnen 12 dagen mijn geld krijgen. Dat zegt de klantenservice zelf ook maar het is nu 14 dagen. Dus ik vraag waar ik een klacht in kan dienen omdat ik gewoon word weggeklikt en mijn geld niet heb gekregen, zegt ie doodleuk dat klachten worden genegeerd.”

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Posted 5 months ago

“Excellent service received from Catherine from Wisma Mango. She is very attentive and helpful and very willing to give suggestions and recommendations.”

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Posted 6 months ago

“2 months and still waiting my order .no reply no support no information from mango”

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Posted 7 months ago

“Tyler M was the best today!”

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Posted 8 months ago

“ Top Recovery Experts for Lost and Scammed Funds”

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Posted 8 months ago

“The Heck with Mango. I will spend my hard earned money somewhere else - ANYWHERE else I ordered $1000 worth of clothes from Mango US. I ordered a medium and it was too small so I had to order a large. There was a price difference of $10 to go from the Medium to a Large. Why? I don't know. I'm 5 foot three and I weigh 110 pounds and I couldn't squeeze into the medium, I called to ask for a price adjustment and instead the guy on the phone in some country I can't identify canceled my order. Now I can't purchase the large because the website is saying out of stock. I know they have at least one! Customer service is horrible, and I will never buy anything here again and neither should you.”

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Posted 8 months ago

Mango is rated 2.4 based on 222 reviews