Conni has been a leading textile innovator since 2003. That's a long time standing alongside Australians, helping achieve comfort and dignity in times of need.
“the anti-slip absorbent mat does not dry your feet off , as I expected; as in coming in from a wet outside , wipe wipe, and oopsy -still wet.
the texture of the surface - pebble coloured worse than grey which has a diamond pattern throughout - is like plastic felt.
Other products may be 100% acceptable.”
Thank you for sharing your thoughts about our Anti-Slip Absorbent Mats, Elizabeth. We are sad to hear that our mats didn’t meet your expectations, and we appreciate you taking the time to provide your feedback.
Our Anti-Slip Floor Mats are loved by thousands of customers and are a valuable addition to any home. They are designed to absorb spills, drips and liquids and assist in preventing trips, slips and falls. However, they are not intended to dry your feet completely like a towel or bath mat.
Regarding the texture, the surface of our mats is made from soft, absorbent polyester, but we understand that textures can feel different to everyone.
We always recommend reaching out to us directly if you have any concerns. We are always here to assist and offer solutions, and your satisfaction is very important to us. Please contact our customer service team if you have any questions.
“I purchased 2x the Charcoal Micro Plush Waterproof Protectors. One single, one king. I was specifically attracted to the idea of using it as the top sheet as it’s easier with little kids and managing bedwetting.
But nothing about this material is nice to sleep on. I prefer sleeping directly on the plain white waterproofs we’ve purchased in the past. The micro plush has an almost scratchy feeling on the rough skin on my feet, like it’s catching on the fabric.
They’re also very difficult to wash and dry. I’ve always had trouble with waterproofs, but none as bad as these. They usually come out of the wash sopping wet because they haven’t spun out properly. And even when they do come out okay, I can’t put them in our heat pump dryer because they simply do not dry. Again, waterproofs are always tricky because they tangle in the dryer, but these come out with hardly any change at all.
The one good thing I like about them is that the waterproofing goes the whole way around including the sides of the mattress. Particularly on my king bed which is an expensive latex mattress, I really don’t want to risk and wee or vomit from the kids getting on it. And I haven’t found another more traditional waterproof that has the waterproofing all the way down the sides.”
Thank you for taking the time to share your feedback with us, Lizzie,
We can see your order was placed in August 2024. We always recommend reaching out to us directly if you have any concerns. Our team is here to assist and offer solutions, whether it’s advice on product care or exploring options that might better suit your needs. Your satisfaction is very important to us, and we would have loved the opportunity to help earlier.
We are delighted to hear that you found value in the top and wall waterproof coverage of our Micro Plush Mattress Protector. It’s great to know that the unique fitted sheet design has provided peace of mind for your family.
We are sad to learn that the material didn’t meet your expectations for comfort. We have so many customers who love the convenience and amazing quality of our Micro Plush fabric, but we understand that preferences can vary.
Regarding washing and drying, we acknowledge that waterproof products can sometimes require extra care. For best results, we recommend using a cold-to-warm, delicate wash cycle and ensuring the protector is evenly distributed in the machine to avoid excess water retention. Drying in the sun on the clothesline or over a clotheshorse can help, as heat from dryers can often compromise the integrity of the waterproof material.
If there’s anything we can do to further assist you or if you’d like to explore other options in our range, please don’t hesitate to reach out. Our friendly customer service team are always here to assist our valued customers.
“Was not expecting the parcel to arrive so quickly. The articles inside seem as good as others I have purchased. I still have to try them out.
I have tried them & they are all wrong size. Not the size on my order. I have since emailed you about this problem. Awaiting your reply. Jenny Williams”
Hi Jenny!
We're so pleased to hear the order arrived quickly and efficiently. We're sad to read you have updated your review to 3 stars. I have looked into our systems and cannot see any email or enquiry via your name, order number, or email coming through from you.
Please resend it to hello@conni.com.au so we can assist you further!
“I have no idea
I only placed the order yesterday and I haven’t even received them maybe you guys should wait at least a week before you ask for a review”
Hi Dylan, Thank you for your feedback. This is a company review request to hear how you found your ordering experience. We look forward to hearing your feedback on the products once they arrive.
Hi Diane. Thank you so much for your feedback and for sharing this with us. We are sorry to hear that you found the Conni Pull-Ons unsuitable for your needs. We have thousands of customers who love our Conni Pull-Ons, and we are disappointed to hear you did not also have this experience.
Please feel free to contact us at hello@conni.com.au if you have any unopened packs you would like to return, and we will be happy to assist you.
Thank you for your feedback, Julie. We can confirm this is not an issue during packing and dispatch at our warehouse. This order looked like it went in a sealed satchel, and our only suggestion is that it might have occurred during transit. This is the only feedback we know of this occurring. Please feel free to contact us at hello@conni.com.au if there is anything else we can assist with.
“Bathmat wasn't what I imagined. It was too big for my ensuite so I returned it to Conni. That process for return was easy enough but I Thought the refund postal charges of $25 using original packaging too much. Probably won't order again.
And I was only refunded $77 of $87.”
We appreciate your feedback, Caroline, and we're sorry you were unhappy with our return policy. Please note the original shipping fee is not refunded as the goods had been delivered in the first instance.
We hope to hear from you again, and please feel free to contact us anytime should you have any other questions or queries.
“Bought the 3 pack of Boyleg undies. I really wanted to like these because they look cute - but sadly I cannot because the cut is incredibly uncomfortable. Feels like they are literally cutting off the circulation in my legs. So I have two unopened packets going to waste.
I bought size 26 which is typically a comfy, relaxed fit on me for clothing and underwear. My guess is that when they extended to a plus size range they simply increased the measurements from the standard size range and neglected to test them on real plus size humans.
It’s possible a different style might be more comfortable but I’m not going to risk it.”
Thank you for taking the time to share your feedback with us.
We understand that finding the perfect fit can be challenging when ordering online and we certainly want you to be comfortable and satisfied with our Reusable Underwear.
We are committed to producing well-fitting garments for all sizes and your concerns about the sizing and fit are important to us.
A friendly customer service representative will be in touch shortly to help you find your perfect style.
“For me these pants were too short (crutch to waistband) plenty wide enough though
They felt more like bikini pants which as an 80 yo I'd never wear.
Donated them to the local Nursing Home as I'm sure some ladies there are smaller than me.
Thankyou anyway”
Thank you so much for taking the time to provide us with your feedback on your recent experience with Conni Australia. Your input is greatly appreciated, and we are truly sorry to hear about the issues you encountered.
We understand that the pants you received were too short, which made you feel uncomfortable. We sincerely apologize for any inconvenience this may have caused you. We'd be more than happy to assist further at hello@conni.com.au.
Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that you were disappointed with the quality of our Mens Reusable Underwear.
We are committed to providing products that offer both value and exceptional quality and have so many customers who love our Mens Reusable Underwear and the reliable protection they provide.
We are eager to learn more details about your experience with our product. A dedicated customer service member will touch base with you shortly to address your concerns.
Thank you for taking the time to share your feedback with us, Bridget.
We are pleased your order arrived so promptly as we strive to dispatch orders usually on the same day.
We are sad to hear you are unhappy with your purchase of our Kids Tackers. As mentioned on our website and on our product packaging, our Tackers are designed for light bladder leaks and bowel smears. They are not a replacement for a nappy and are more suitable for daytime toilet training.
For nighttime voids, we highly recommend our Reusable Bed Pads which help prevent stripping the entire bed when a void occurs through the night.
A friendly customer service representative will be in touch with further information about our Kids Tackers and Bed Pads and hope to find the perfect solution for you and your daughter.
“Poor why? Because nobody waits for postie no more they want feedback before products even arrives.. that's using Abusing taking advantage of technology lol nobody even knows how or the meaning of communication nomore either lol”
Thank you for taking the time to share your feedback with us, Susan.
We have sent a Company review request via email as we love hearing our customer's feedback about their shopping experience with us.
A Product review request is sent 7 days after your purchase as this is the average timeframe most orders are received within.
We strive to deliver the very best customer service possible and any feedback provided motivates us to continue improving and doing the very best we can for our amazing customers.
We are confident you will love your Conni items when they arrive. Our friendly customer service team are always here to assist if you have any questions about your order.
“I can't comment on the effectiveness of the pad itself as it hasn't been needed at the moment. I am very disappointed by the tuckins as they are made of a slippery material and pull out with any movement in the bed. This leads to the pad buckling which is uncomfortable. I have to adjust it several times a night.”
Thank you for taking the time to share your feedback with us. We have so many customers who love the protection and support our Bed Pads provide. Our Bed Pads with Tuck-Ins are designed to help keep the bed pad in place through the night so it is disheartening to hear that tuck-ins are not meeting your expectations.
We are committed to thoroughly understanding your situation with our Bed Pads. A dedicated member of our Customer Service Team will be in touch shortly to discuss your experience and hope to resolve this quickly for you.
Hi there! We have taken a look at our internal system and cannot see any recent orders that match your email. Should you have any questions or queries regarding our Conni range, we'd love to help! Please send us an email at hello@conni.com.au.
Thank you for sharing your review with us, Graham. Our amazing warehouse team dispatched your order the very same day. A dedicated member of our customer service team will make contact with the courier on your behalf to follow-up on the status of your delivery. We are always here to help, so please do not hesitate to contact us directly.
“Unfortunately the new conni kids undies dont fit well at all due to the new style thick waistband and very high waist fit. The size 4-6 old style were great for my daughter, but even though she now needs the bigger size, the new style size 6-8 ones sit too high and are not at all comfortable. I'm regretting buying them as I don't think she will want to wear them. We wish the old style was still available!
(Photo of previous style (pink) compared to recent order style)”
Thank you for taking the time to share your feedback with us. After careful consideration and feedback from our valued customers we introduced the new waistband to our Kids Tackers with the aim to assist with the ease of littlies pulling up and taking down their underwear. A member of our customer service team will be in touch to assist you with your concerns.
Thank you for taking the time to share your feedback with us. We understand that even with the best preparations, sometimes the fit isn’t quite right. A member of our customer service team will be in touch to address your concerns and will help find an alternate solution to support your husband's needs.
“I ordered on Wednesday morning and I paid for it to be expedited. My order wasn’t even packed until Friday afternoon. Now it’s Friday night and my order hasn’t even made it to “in-transit” I am disappointed at how slow it has been getting out the door and hope there will be no further delays on the shipping side. I don’t even know why you would send this survey through email asking about my delivery when you haven’t even finished the process of sending it. I can’t answer any more of the questions bc the item has not arrived yet.”
Thank you for taking the time to share your feedback with us, Amanda. We pride ourselves on delivering exceptional service and quick dispatch as we appreciate just how important our products are for our valued customers. After looking into your order, I can see that you placed your order late Thursday afternoon and our amazing warehouse team dispatched your order the very next business day. Your delivery is on board for delivery today. Please do not hesitate to contact our customer service team if you have any questions as we are always here to help.
“Unfortunately the period underwear I purchased (Eve model) has a very plastic feel about them. I used one pair and found that the product caused so much sweat/heat generation that I developed heat rash. I purchased this brand as I love the Conni bed pads and have used those for all 4 of my kids. The period underwear was not a good fit for my body.”
Thank you for taking the time to share your feedback with us, Natalie. We have so many satisfied customers who use our Accallia underwear. I am sorry this has not been the case for you. A member of our customer service team will be in touch to address your concerns and hope to resolve this matter quickly for you.
Thank you for taking the time to share your feedback with us, Eva. We have so many satisfied customers who use our Conni Pull-Ons nightly and daily. A member of our customer service team will be in touch to address your concerns and hope to resolve this matter quickly for you.
