Conni has been a leading textile innovator since 2003. That's a long time standing alongside Australians, helping achieve comfort and dignity in times of need.
“It was difficult to navigate on website to determine if other colours were available in 2 pk we wanted. We purchased mauve colour which looked blue in photo -which we preferred. Not sure what colour they will be in reality.”
Thank you for your review and feedback! We truly appreciate you taking the time to share your experience with us.
We know how important it is to get the colours and sizes just right when shopping online. That’s why we have built our website to be user-friendly with clear filters that make selecting sizes and colours a breeze. Whether you’re searching for that perfect fit or exploring our beautiful colour options, we’ve designed our site to help you find what you need quickly and easily.
If you ever have trouble finding the right product, have any questions or prefer to place your order over the phone, our friendly customer service team is always here to help.
We’re excited for you to try the gorgeous Mauve Bed Pad - we think you’ll love it! If you need any further assistance or have more feedback, please don’t hesitate to reach out.
Thank you for taking the time to share your feedback with us, Jillian.
We understand that body shapes and sizes vary, and we strive to cater to everyone by designing our Reusable Underwear range according to Australian standard measurements. We appreciate that finding the perfect fit and style can be challenging when shopping online.
Your shopping experience is incredibly important to us and we would love the opportunity to help find the perfect style in our Ladies Underwear range for you. A dedicated member of our customer service team will be in touch shortly to address your concerns and find the best product for your needs.
Thank you for your feedback, Wendy!
We’re glad to hear that Narelle was able to assist you promptly and that you found her support helpful. We truly value your input regarding our website's user experience and will definitely take it into consideration for future improvements.
If you have any further comments or suggestions, please don’t hesitate to reach out. We are always here to assist in any way we can.
Hi Bruce,
I can see that your order was dispatched on the day of purchase. After looking at the tracking link I can see that your order is due for delivery today.
I hope you love your new products as much as we do.
Thank you for taking the time to share your review with us, Di-Dee.
We are so pleased you found our website easy to view and navigate while placing your order.
Our amazing warehouse team dispatched your order the very next day and your parcel is expected to arrive soon. We are confident you will love the incredible quality and function of the Conni products and invite you to share a review when you have had a chance to use them.
Customer satisfaction is our number one priority, and we are delighted to hear that you are pleased with the quality and effectiveness of our products. We continuously strive to provide top-notch products that not only meet but exceed our customers' expectations.
Thank you for taking the time to share your feedback with us, Glenda.
We have many customers who appreciate the protection and support our products offer. We understand that everyone's needs are different, so we strive to provide a wide range of products to suit a variety of circumstances.
Our customer service team are always ready to help should you have any questions about our product range or any concerns about your order. Please do not hesitate to reach out to us if you need further assistance.
“My 3 pack undies arrived yesterday. Very comfy but not as great as hoped for. The black elastic on butt cheeks is not firm enough so rides up slightly. Doesn’t “cup” buttocks. Enough material but not enough elasticity.”
Dear Julie,
Thank you so much for taking the time to leave us feedback on Conni Australia!
At Conni Australia, customer satisfaction is at the heart of everything we do. We are constantly working to ensure that our customers receive the best possible experience when shopping with us.
Please remember that our friendly customer service team is always here to help. If you ever have any questions or need assistance with anything, please don't hesitate to reach out to us. We are more than happy to lend a hand.
Thank you, Marrea, for sharing your review with us.
We're sad to learn about your disappointment with your recent purchase of the Mens Kalven Underwear in Grey. Your feedback has left us a bit perplexed, as our Mens Underwear is crafted using the same pattern and materials across all colours.
Upon a thorough search through our system, we couldn't locate any other orders from you, including the Mens Kalven Underwear in black. May we ask if the Black Underwear you currently have is from Conni?
Rest assured, a dedicated member of our customer service team will reach out to you promptly to address your concerns.
“I took a chance that this underwear might work for my 8 year old who is incontinent at night times. As it says clearly, it is for training only. For our little one who is not yet able to be trained they are not successful in the way I was hoping 🫤! Not the companies fault, I just hoped we could stop using nappies that fill landfill.
Process and goods in great condition 👍🏽”
Thank you for taking the time to share your experience with us.
Our Kids Tackers are designed for light bladder leaks and bowel voids. Our Tackers are a fabulous daytime toilet training tool that help prompt children to head to the bathroom as they catch those little dribbles along the way.
As mentioned on our website and our packaging, our Kids Tackers are not to be used as a replacement for a nappy and are more suited to daytime toilet training, particularly, if children are sleeping through their voids at night.
A friendly customer service representative will be in touch with further information and provide alternative solutions to help get you and your 8yo through the night.
“Product is was not suitable for me and I phoned re the process for returns. An email with details was promised but did not arrive. I contacted by email and received a response with limited instruction. . I returned the goods but the postage cost me over $13! A return slip would have been helpful and return postage should be included.”
We appreciate you providing us with your feedback which has impacted us greatly. Our committed Customer Service team is committed to delivering outstanding service to each valued customer.
We sincerely apologise for the delayed communication of return instructions, which is not in line with our usual prompt service. Our commitment is to respond to all customer inquiries usually within the hour during business hours and the very next business day when customers contact us outside of those hours.
Please rest assured that this was an exceptionally rare and unintentional oversight, and we sincerely regret any inconvenience this may have caused you.
If you have any questions regarding your return, please don't let this experience deter you from reaching out to our friendly team.
“Pleased to have received your response. Have looked at website again and feel your suggestions will be too brief for me however I will try the Chantilly design perhaps a little lace will improve them for me.
Many thanks
Kathleen”
Thank you for taking the time to share your feedback with us, Kathleen.
Our Ladies Chantilly Underwear features four layers of waterproof and absorbent material that is built into the underwear. This protection extends from the front waistband, through the gusset to the back waistband. The beautiful lace detail is such a pretty touch.
If you need any further information on the different styles we have available, please do not hesitate to reach out to our friendly customer service team who are always happy to help.
“Items arrived in good time. However the pull-ups were a little disappointing in they were not as thick as I thought they might be and also not as high on the waist as I prefer. Useful for when I need to change during the night.”
Thank you for taking the time to share your feedback with us, Neville.
Our Conni Pull-Ons offer reliable protection against heavy leaks and full voids of the bladder and bowel. We have purposely designed our Pull-Ons with a more discreet design and a wider absorbency area at the rear of the brief to help prevent any leaks.
We are sad to learn about your disappointment with the Pull-Ons. A member of our customer service team will reach out to you today to better understand your concerns, and we aim to address and resolve this matter promptly for you.
“Hi Conni team,
Looks like the product didnot fit the size. I'm looking for Adult XXL size diaper - pull on type.
Could you help?
Thanks.
Kind regards,
Samson Alexander”
Thank you for taking the time to share your feedback with us, Samson. Our Conni Pull-Ons are available in 3 sizes; Medium, Large and X-Large as detailed on our website.
A dedicated member of our customer service team will be in touch shortly to discuss the details of the sizes available. We look forward to assisting you and finding the right product for your needs.
“Got the toilet training undies, didn't find they really helped that much as the wee runs straight out the side of them on to their pants/the floor. I see that they have been padded for absorbancy but the actual design is not that effective.”
Thank you for taking the time to share our feedback with us. Our Kids Tackers are a wonderful toilet-training tool that help to catch those little leaks along the way. It is important to remember that our Tackers are only for light bladder and bowel leaks and are not designed to be used as a replacement for a disposable nappy. Instead, they build the bridge between nappies and regular underwear.
We have so many customers who love the discreet look and feel of the Tackers so we are saddened to hear that you are not satisfied with the design.
A member of our dedicated customer service team will be in touch with further information for you and hope to resolve your concerns quickly.
Dear Beverley, Thank you so much for taking the time to provide us with your feedback on Conni Australia. We truly appreciate it. We're always striving to improve our products to make them more user-friendly and have taken your feedback on board.
“i have made 2 purchases on the same day, one arrived almost immediately, the other is still lost within Australian Post. why did the 2 packages not get treated together? by the way, australian post is as unreliable as can be. of the last 4 deliveries, 3 were not delivered at home, although we were at home waiting for them. the drivers are too lazy to even ring the bell....”
Good morning Daniel,
Thank you for your feedback. We can see that you are correct, two separate orders were placed and shipped separately on the same day. The second parcel is currently in transit, and it looks like it will be delivered today or tomorrow!
We're sorry if there has been any inconvenience caused and hope you find the products you have ordered to meet your expectations.
“The pads work well so long as they are in the right place, but I should not have purchased the dual model. My mother moves into the middle of the bed and the gap between the pads is not waterproof - it wicks the liquid into the lining and the whole bed gets wet. I will purchase the one without a gap in the middle.”
Thank you for taking the time to share your review with us. Our X-Wide Dual Bed Pads are designed for two people sharing the bed and help to prevent the transfer of liquids from one person to another as detailed on our website. This unique design has made sharing a bed easy to do without disrupting the other person's side of the bed. For anyone not sharing the bed, our X-Wide Bed Pads are ideal and span the entire width of a double or queen-sized bed. A member of our customer service team will be in touch with some further information for you to get the perfect product suitable for your Mother's needs.
Thank you for sharing your review with us, Rory. We are delighted to know that you are satisfied with your Mens Reusable Underwear. Our customers' feedback is incredibly important to us. A member of our customer service team will be in touch with an update about your subscription.
