Hi Alyssa, thank you for reaching out. We have cancelled your automatic shipment program. You will not receive future shipments, nor will you be billed again. A confirmation of cancellation was emailed along with your cancellation number. Please don't hesitate to reach out to Your Product Specialists, we are happy to assist you Monday through Friday form 9am-9pm EST at (888)237-4131. You may also access your account online right here: https://myaccount.keranique.com/login
Hi Wendy, thank you for using Keranique. To combat dry hair caused by external factors such as hard water, we recommend our Deep Repair Hair Mask, which will nourish each hair strand and seal in moisture for increased strength and manageability, leaving dry and damaged hair soft, shiny, and smooth. We have a wide collection of healthy hair products designed to support the health of your hair and scalp. You can see our full catalog, including our Deep Repair Hair Mask right here: https://shop.keranique.com/collections/all
Keep in mind, your Product Specialists are happy to discuss your goals with Keranique so we can better customize the system to your needs. We are available Monday through Friday from 9am-9pm EST at (888)237-4131. Thank you
Hi Anna, we are very sorry to hear about your experience. Our goals are for you to be successful with both our products and our services, and we are sorry to hear that we did not meet our expectations. Your account with Keranique is closed, you will not receive future shipments, nor will you be billed again. Please check your email for further information regarding your cancellation. Your Product Specialists are happy to support you Monday through Friday from 9am-9pm EST at (888)237-4131. Thank you
Hi Candy, you can find our products individually sold through our online catalog right here: https://shop.keranique.com/collections/all
You may also find us in Ulta, Sally Beauty, CVS, and Rite-Aid, and on amazon.com
We hope this helps.
Thank you
“great product. But I bought it for a friend. Know I need to cancel the auto ship. she is buying her own. thank you, for helping me get her help. sincerely, Mrs Wharton”
Hi Sharon, thank you for reaching out. We have processed the cancellation, please check your email for your cancellation number. Please don't hesitate to reach out to Your Product Specialists we are happy to support you Monday through Friday from 9am-9pm EST at (888)237-4131. Thank you
“Love your product. Although I have used your product for over a year I must cancel as it is no longer affordable. When my son passes my hair started to fall out in clumps , your product has helped bring it back. Please cancel my subscription.”
Hi Cheri, thank you for reaching out. We have processed the cancellation, please check your email for your cancellation number. Please don't hesitate to reach out to Your Product Specialists we are happy to support you Monday through Friday from 9am-9pm EST at (888)237-4131. Thank you
“I have a bone to pick with Keranique..
You continue to send boxes of your product, and I cannot use it because I had an allergic reaction to it, which caused my scalp to burn with bumps all over...
Please stop!”
Hi Marcy, we are so sorry to hear about your experience with Keranique. Our goals are for you to have a rewarding experience with both our products and our services. We have stopped your automatic shipment program, you will not receive future shipments nor will you be billed again. Please check your email for your confirmation of cancellation and your cancellation number. Your Product Specialists are here to support you with Keranique Monday through Friday from 9am-9pm EST at (888)237-4131.
“I’ve been using Keranique products for years and have never been disappointed. I always had a beautiful head of hair until I went through menopause. I started to loose hair like crazy. Now I have lots of new growth but I still loose hair. Although I’m not losing it like I was prior to Keranique. I have recommended it to many people going through the same issues”
Hi Cheryl, we hope you are feeling better. We have cancelled your automatic shipment program, please check your email for the confirmation of cancellation. In addition, we offer a full 120-Day, bottom-of-the-jar, Money Back Guarantee to ensure your satisfaction. The return instructions have been sent via email. Please do not hesitate to reach out to Your Product Specialists for support, we are happy to help Monday through Friday from 9am-9pm EST at (888)237-4131. Thank you
Hi Ellen, we are sorry to hear about the difficulties in cancellation. Thank you so much for reaching out to allow us to better assist you. We have cancelled your automatic shipment program and you will not receive future shipments, nor will you be billed again. Your Cancellation Number is CNCL17935466. Keep in mind, your Product Specialists are happy to support you Monday through Friday from 9am-9pm EST at (888)237-4131, in addition, you can access your account online through our Customer Portal at https://myaccount.keranique.com/login
Thank you for contacting us.
“I have been using this for a year now and still see no difference, maybe grows a little faster, but my hair has not gotten thicker and it still falls out regularly.”
Hi Jennifer, thank you for reaching out. Keep in mind, it is normal to shed 50-100 days as part of your natural hair growth cycle. We would love the opportunity to discuss your goals, expectations, and usage with Keranique so we can best support your hair regrowth success. Your Product Specialists are happy to chat Monday through Friday from 9am-9pm EST at (888)237-4131. We hope this helps.
Thank you
Hi Marie, thank you for reaching out. We have cancelled future shipments. Please check your email for the confirmation of cancellation including your Cancellation Number. Your Product Specialists are happy to support you Monday through Friday from 9am-9pm EST at (888)237-4131. Thank you
Hi Tiffany, thank you for reaching out. We are sorry to hear that you are dissatisfied with your purchases. We have cancelled your automatic shipment program, please check your email for your cancellation number. Keep in mind, Your Product Specialists are happy to support you Monday through Friday form 9am-9pm EST at (888)237-4131. You may also access your account online through our Customer Portal https://myaccount.keranique.com/login.
Thank you
Hi Margot, it is completely normal to shed more hair as our Regrowth Treatment with 2% Minoxidil begins to work. The treatment works to extend the growth phase of your hair growth cycle, and as a result of extending that phase, the resting phase is shortened causing you to shed your existing thin, weaker hairs. Over a period of usually four months, you will begin to see new growth of thicker, stronger hair. In addition, we have a wide range of healthy hair care products designed to support healthy hair and scalp, including 5 different formulas of our Follicle Strengthening Shampoo & Conditioner. We would love to discuss your goals, usage and experience with Keranique so we can better customize the program to your needs. Your Product Specialists are happy to help Monday through Friday from 9am-9pm EST at (888)237-4131.
“I'm having a hard time canceling my subsription. Did not realize (my fault!) that payment occurs EVERY month, but you receive the product every three months. Didn't see any improvement in hair growth, but hair loss hasn't increased. Have used the products for over a year.”
Hi Katy, we are sorry to hear about the difficulties with cancelling your automatic shipment program. We have cancelled your automatic shipment program, please check your email for your confirmation number. You will not be billed again, nor will you receive future shipments. Please don't hesitate to reach out to Your Product Specialists for support, we are available Monday through Friday form 9am-9pm EST at (888)237-4131.
“The product does seem to work, but the bottle that it comes is is impossible to squeeze the product out. I would think those that use it are older customers, our squeeze factor is not what it used to be.”
Hi Karen, thank you for your feedback. We understand that the 12oz Shampoo & Conditioner bottles can be a bit tough to squeeze, and are so sorry to hear that it is impacting your usage. We've processed a shipment for 2 pumps, one for your shampoo and one for your conditioner, to better access your product in the shower. Thank you for using Keranique, we are so happy to hear about your success. Keep up the great work, and please don't hesitate to reach out to Your Product Specialists. We are happy to support you Monday through Friday from 9am-9pm EST. Thank you
“I have tried repeatedly to stop your products from coming. They keep coming even though I cancelled my subscription several times. I do not want any more.”
Hi Gail, we are sorry to hear about your experience. Our goals are for you to have a rewarding experience with both our products and our services. We have cancelled your automatic shipment program, you will not receive future shipments, nor will you be billed again. Your Cancellation Number is CNCL17980950. Keep in mind, your Product Specialists are happy to support you Monday through Friday from 9am-9pm EST at (888)237-4131, in addition, you may access your account online through our Customer Portal https://myaccount.keranique.com/login
Thank you
