“I ordered some shampoos and conditioners on November 27th 2024 but didn’t receive them till 3 weeks after, I called your customer service , the lady said I will get them in 4 days! But after 5 days I have to call back due to I didn’t receive anything! Unfortunately I have to cancel the order. I like your product but service no good!”
Hi Robert, thank you for using Keranique. Keranique Hair Regrowth Treatment with 2% Minoxidil contains the only ingredient FDA approved to regrow your hair. Keep in mind, Keranique contains 2% Minoxidil which is FDA approved for women's regrowth, whereas men require a higher percentage of Minoxidil to see regrowth. Your Product Specialists are happy to support you Monday through Friday from 9am-9pm EST at (888)237-4131
Hi Alyssa, thank you for reaching out. We have cancelled your automatic shipment program. You will not receive future shipments, nor will you be billed again. A confirmation of cancellation was emailed along with your cancellation number. Please don't hesitate to reach out to Your Product Specialists, we are happy to assist you Monday through Friday form 9am-9pm EST at (888)237-4131. You may also access your account online right here: https://myaccount.keranique.com/login
“I have a bone to pick with Keranique..
You continue to send boxes of your product, and I cannot use it because I had an allergic reaction to it, which caused my scalp to burn with bumps all over...
Please stop!”
Hi Marcy, we are so sorry to hear about your experience with Keranique. Our goals are for you to have a rewarding experience with both our products and our services. We have stopped your automatic shipment program, you will not receive future shipments nor will you be billed again. Please check your email for your confirmation of cancellation and your cancellation number. Your Product Specialists are here to support you with Keranique Monday through Friday from 9am-9pm EST at (888)237-4131.
Hi Ellen, we are sorry to hear about the difficulties in cancellation. Thank you so much for reaching out to allow us to better assist you. We have cancelled your automatic shipment program and you will not receive future shipments, nor will you be billed again. Your Cancellation Number is CNCL17935466. Keep in mind, your Product Specialists are happy to support you Monday through Friday from 9am-9pm EST at (888)237-4131, in addition, you can access your account online through our Customer Portal at https://myaccount.keranique.com/login
Thank you for contacting us.
Hi Marie, thank you for reaching out. We have cancelled future shipments. Please check your email for the confirmation of cancellation including your Cancellation Number. Your Product Specialists are happy to support you Monday through Friday from 9am-9pm EST at (888)237-4131. Thank you
Hi Tiffany, thank you for reaching out. We are sorry to hear that you are dissatisfied with your purchases. We have cancelled your automatic shipment program, please check your email for your cancellation number. Keep in mind, Your Product Specialists are happy to support you Monday through Friday form 9am-9pm EST at (888)237-4131. You may also access your account online through our Customer Portal https://myaccount.keranique.com/login.
Thank you
“I have tried repeatedly to stop your products from coming. They keep coming even though I cancelled my subscription several times. I do not want any more.”
Hi Gail, we are sorry to hear about your experience. Our goals are for you to have a rewarding experience with both our products and our services. We have cancelled your automatic shipment program, you will not receive future shipments, nor will you be billed again. Your Cancellation Number is CNCL17980950. Keep in mind, your Product Specialists are happy to support you Monday through Friday from 9am-9pm EST at (888)237-4131, in addition, you may access your account online through our Customer Portal https://myaccount.keranique.com/login
Thank you
Hi Carri, thank you for reaching out. We have processed the request to cancel your automatic shipment program, you will not receive future shipments, nor will you be billed again. Please check your email for a confirmation of cancellation and your Cancellation Number. Keep in mind, Your Product Specialists are happy to support you Monday through Friday from 9am-9pm EST at (888)237-4131.
“Absolutely hate the product. Tried it for several months and done nothing for my hair. Cancelled the orders and am still getting charged even after many calls to cancel. Would never recommend!”
Dear Katherine, we are sorry to hear that you did not receive your shipment. Our goals are for you to have a rewarding experience with both our services and products. We have processed a refund for the missing shipment. Please allow 3-5 business days to see the credit. Your Product Specialists are happy to support you Monday through Friday from 9am-9pm EST at (888)237-4131. Thank you
