Hi Anna, we are very sorry to hear about your experience. Our goals are for you to be successful with both our products and our services, and we are sorry to hear that we did not meet our expectations. Your account with Keranique is closed, you will not receive future shipments, nor will you be billed again. Please check your email for further information regarding your cancellation. Your Product Specialists are happy to support you Monday through Friday from 9am-9pm EST at (888)237-4131. Thank you
“I have been using this for a year now and still see no difference, maybe grows a little faster, but my hair has not gotten thicker and it still falls out regularly.”
Hi Jennifer, thank you for reaching out. Keep in mind, it is normal to shed 50-100 days as part of your natural hair growth cycle. We would love the opportunity to discuss your goals, expectations, and usage with Keranique so we can best support your hair regrowth success. Your Product Specialists are happy to chat Monday through Friday from 9am-9pm EST at (888)237-4131. We hope this helps.
Thank you
Hi Margot, it is completely normal to shed more hair as our Regrowth Treatment with 2% Minoxidil begins to work. The treatment works to extend the growth phase of your hair growth cycle, and as a result of extending that phase, the resting phase is shortened causing you to shed your existing thin, weaker hairs. Over a period of usually four months, you will begin to see new growth of thicker, stronger hair. In addition, we have a wide range of healthy hair care products designed to support healthy hair and scalp, including 5 different formulas of our Follicle Strengthening Shampoo & Conditioner. We would love to discuss your goals, usage and experience with Keranique so we can better customize the program to your needs. Your Product Specialists are happy to help Monday through Friday from 9am-9pm EST at (888)237-4131.
“I have been using the following Kernique products since November 2023: Keranique hair regrowth, shampoo and conditioner and lift and repair treatment spray. The only potential improvement is less hair loss. I did not observe any other improvements, including hair growth or thickness. I am questioning if this product is really for me.”
Hi Nina, thank you for using Keranique. Regrowing your hair takes time and commitment. Keranique Hair Regrowth Treatment with 2% Minoxidil contains the only ingredient FDA approved to regrow your hair, and should be used twice a day, every day. Although some users will see some results within the first couple months, for best results and new growth it can take longer, depending on your own personal hair growth cycle. We would love the opportunity to better discuss your goals, expectations, and usage with Keranique as we have a wide range of healthy hair care products we can customize the program to suit your needs. Your Product Specialists are happy to assist you Monday through Friday from 9am-9pm EST at (888)237-4131. Thank you
