“Product is great!!! I cancelled my auto ship also returned the unopened products. I have been billed again and cannot seem to get through to customer service. Please have someone call me 706-888-3951 thank you. Kathaleen Miller”
Hi Kathaleen, thank you for reaching out. We have reviewed your account and see that the tracking on the shipment that was refused has not been updated. We are so sorry for the frustration, and have processed a refund for the items returned. Please don't hesitate to reach out to Your Product Specialists so we can support you with your orders, we are happy to help Monday through Friday from 9am-9pm EST at (888)237-4131. Thank you
Hi Candy, you can find our products individually sold through our online catalog right here: https://shop.keranique.com/collections/all
You may also find us in Ulta, Sally Beauty, CVS, and Rite-Aid, and on amazon.com
We hope this helps.
Thank you
Hi Cheryl, we hope you are feeling better. We have cancelled your automatic shipment program, please check your email for the confirmation of cancellation. In addition, we offer a full 120-Day, bottom-of-the-jar, Money Back Guarantee to ensure your satisfaction. The return instructions have been sent via email. Please do not hesitate to reach out to Your Product Specialists for support, we are happy to help Monday through Friday from 9am-9pm EST at (888)237-4131. Thank you
“I'm having a hard time canceling my subsription. Did not realize (my fault!) that payment occurs EVERY month, but you receive the product every three months. Didn't see any improvement in hair growth, but hair loss hasn't increased. Have used the products for over a year.”
Hi Katy, we are sorry to hear about the difficulties with cancelling your automatic shipment program. We have cancelled your automatic shipment program, please check your email for your confirmation number. You will not be billed again, nor will you receive future shipments. Please don't hesitate to reach out to Your Product Specialists for support, we are available Monday through Friday form 9am-9pm EST at (888)237-4131.
“The product does seem to work, but the bottle that it comes is is impossible to squeeze the product out. I would think those that use it are older customers, our squeeze factor is not what it used to be.”
Hi Karen, thank you for your feedback. We understand that the 12oz Shampoo & Conditioner bottles can be a bit tough to squeeze, and are so sorry to hear that it is impacting your usage. We've processed a shipment for 2 pumps, one for your shampoo and one for your conditioner, to better access your product in the shower. Thank you for using Keranique, we are so happy to hear about your success. Keep up the great work, and please don't hesitate to reach out to Your Product Specialists. We are happy to support you Monday through Friday from 9am-9pm EST. Thank you
“This rating is due to the fact that I seem to have no control over which products are automatically sent to me and billed!
I will be leaving this company due to this problem.”
Hi Frankie, thank you for reaching out, we are so sorry about the confusion with your automatic shipment program. Our goals are for you to have a rewarding experience with both our products and our services. Your current automatic shipment program is set up for one Lift & Repair Treatment Spray to be sent every 90-Days. This program can be modified or cancelled by contacting your Product Specialists Monday through Friday from 9am-9pm EST at (888)237-4131. Alternatively you can cancel your automatic shipment program online via your Customer Portal at https://myaccount.keranique.com/login
Thank you
“I love the smell the texture and how my hair feels after I wash it. About increase growth I don’t see a change but I don’t see a decreasing in the area either”
Hi Emilia, thank you for reaching out. We have processed the request to cancel your automatic shipment program, you will not receive future shipments, nor will you be billed again. Please check your email for a confirmation of cancellation and your Cancellation Number. Keep in mind, Your Product Specialists are happy to support you Monday through Friday from 9am-9pm EST at (888)237-4131.
“I like the products but I stopped taking the pills because I got sick after a bit I started losing hair. I know it was because I stopped it scars me to think I might be wasting my money. I don’t know what to do now that I’m better this is why I gave i3 and not a 5”
Dear Jacqueline, we are sorry to hear about your frustration and hope you are feeling well. We have cancelled future shipments for you, you will not be billed again nor will you receive future shipments. Please don't hesitate to reach out to Your Product Specialists for further assistance at (888)237-4131 Monday through Friday from 9am-9pm EST. Thank you
