Hi Coral, We are aware that purchasing from an online store is challenging for our customers and we spend time photographing and writing descriptions and measurements for all of our garments. We are always happy to answer any questions via email and to send through additional photos, descriptions and measurements to assist you with your purchasing. Please always feel free to reach out if you need extra help.
Hi Stephanie, Thank you for letting us know that you were pleased with our service and packing. We are very fortunate to receive some generous donations which are very often new with tags. We hope you enjoy wearing your new jacket.
Hi Vivienne, Thank you for taking the time to let us know that you were happy with the condition of your dress. We are very fortunate to receive quality garments from our generous donors. Hope you enjoy wearing your new dress.
Hi Nicole, thank you for your kind review and generous support. We are really pleased to hear that you were happy with our service. Best wishes, Lifeline Northern Beaches Online Team.
“High quality, well described garments, care taken with wrapping and my purchases have been delivered in a timely manner. Very happy with this shop and pleased to know that my purchases make a difference to others.”
Thank you for your generous review. As part of the national Lifeline network, Lifeline Northern Beaches has proudly been serving our local community for over 50 years. Funds raised through our Lifeline Northern Beaches Online Shop go towards funding our community programs. We greatly appreciate your valued support.
“What a wonderful online shop! Exceptional garments in excellent condition. Exceptional service. And proceeds go to Lifeline's valuable community service. Very highly commended. Suatainable fashion that helps do good in the world. Thank you for your shop, and for your caring principles.”
Thank you for your generous review. We are very fortunate that our wonderful donors provide us with such high quality garments that we can offer to our customers. Our Online store aims to reduce environmental impacts through supporting circular fashion whilst funding Lifelines community services.
“Happy with the service and to help out Lieline, but as is the case with many clothing suplliers (new or preloved), sizes are wrong. USA sourced tend to be one size larger whereas Chinese sourced can be well out. The jacket from a well know supplied Charlie Brown was well made BUT not a size 14 or even 12. It was size 10 !!
It's not Lifelines fault as you can hardly try on all the clothes !!!”
We appreciate your feedback and we're sorry to hear that your Charlie Brown jacket did not fit. Thank you for emailing us about your concern with this order, we have responded today outlining how to organise a refund. We strive to accurately represent the item details in photography and we measure garments to provide additional sizing confirmation to the garment label size. We are happy to assist by answering any queries via email about a garment, including extra measurements if you have any concerns prior to purchase.
“My garment was the perfect find. The detailed product description greatly assisted with selecting my garment. The garment was beautifully wrapped and presented. I will definitely continue to browse this site for more fabulous finds.”
We are so pleased to hear that you were able to find an Easton Pearson top on our Lifeline Online Shop. Keep searching our website as we have many iconic designer labels and collectable pieces.
Thank you for your kind recommendation. We are so pleased to hear that you were so happy with your cute dress and had such a positive experience shopping from our online store.
“Quality items are for sale - including Australian and International designer garments. Goods are appropriately described, well priced and promptly delivered.”
Thank you so much for your generous review and for highlighting the efforts of our team in providing a positive experience for our customers. We are so fortunate to have so many generous donations of high quality Australian and International designer labels that we can sell to support various Lifeline community programs.
Hi Margaretha, thank you for letting us know that you found a beautiful dress for your wardrobe. We take great care to ensure that the garments we sell are in good condition.
Hello
We are so sorry to hear that your skirt was delayed,
It was dispatched on the same day the order was received but unfortunately the Australia Post tracking number is showing it took 8 days to deliver.
Please accept our apologies for the inconvenience, it was a lovely piece and we hope it's a great fit.
If are concerned that an order is taking longer than expected please let us know, we are always happy to followup with the post office on your behalf.
Kind regards, the online team.
“This is a wonderful all-round positive service- I am impressed with the high quality of the clothing (beautifully curated) and excellent swift service. Always a pleasure and a privilege to purchase from Lifeline Northern Beaches.”
Melanie, thank you for your generous review. We are so pleased that we can be of service to you and we are always grateful to everyone who donates such high quality garments.
“I have purchased several times from Lifeline Northern Beaches. Loved them all. Emailed with questions which have all been answered quickly. Staff so helpful and professional.”
“Excellent way to shop for top quality pre- loved women’s clothing while supporting Lifeline. Search functions, photos and descriptions of clothing items are great. Prices and delivery costs also excellent. Delivery on time, well presented, and everything was just as described 👏. Highly recommend Lifeline Northern Beaches online shopping site for beautiful pre-loved women’s wear.”
Thank you, Jen for your kind review.
Lifeline Northern Beaches online shop generates funds to support various Lifeline community services. We are very fortunate to receive so many unique and high quality garments to sell. We hope that you continue to find some more special pieces from our online shop.
