Dear Linda,It's heartwarming to hear your kind words and support for our online team.
We're thrilled to know that your shopping experience with us has been easy and enjoyable. and we're delighted to hear that you have found some wonderful treasures along the way!
The generous support form our community who provide high quality donations and our loyal customers like yourself help us to provide funding for our critical work in Lifeline. Thank you!
“I was absolutely delighted with the quality of the outfits I recently purchased. All of the items look brand new and fit perfectly. Each one was individually wrapped. I will definitely be a returning customer.”
Hi Melissa, Thank you for your generous review and your kind words. Lifeline Northern Beaches is very fortunate to have the support from our local community, through their high-quality and generous donations. We are pleased to hear that you were absolutely, delighted with the quality of the outfits you recently purchased.
Our team strives to carefully review and present each garment sold through our online store and it's heartwarming to know that this is appreciated and acknowledged.
Thank you for being a valued customer, and for supporting Northern Beaches Lifeline crisis support work and our community programs.
“Amazing way to support a great charity. All the clothes are so well displayed on line and easy to view from all angles.
The online experience is quick and easy, with great payment options. For a charity I was amazed how many dfiferent ways I could search the clothing - from brand names through to the decades of the fashions.
This is my new favourite thrifting way of purchasing clothes.
Everything arrived smelling so fresh, and thoughtfully each item was individually wrapped in pink tissue paper, so it was very caring and felt like a gift.
Thank you again for all you do. Will be shopping more regularly with you. Also means not having to go out in the wet and cold to local charities which through winter makes a huge difference.”
Dear Virginia, Thank you so much for your generous 5-star review of Lifeline Northern Beaches! We're glad that you found our website quick and easy to navigate. We are so fortunate to have incredible donations that range from our favourite Vintage labels through to our International and Australian Designer labels.
It truly is a fun way to shop for unique garments.
Our team will be so pleased to hear that the garments arrived safely, smelling fresh and beautifully wrapped. They take a great deal of care and pride with despatching our orders and will appreciate your kind feedback.
Thank you choosing to support our charity and for helping us make a positive impact in our community.
“What a surprise to find online two fablulous designer dresses for a reasonable price and have them posted to me the next day. Thankyou for all you do for charity and thank you for providing amazing clothes.”
Dear Kate, Thank you so much for your fantastic 5-star rating of Lifeline Northern Beaches. We truly appreciate your support and kind words about our organization.
We are thrilled to hear that you were pleasantly surprised to find two fabulous designer dresses online at a reasonable price, and that they were conveniently delivered to you the very next day. Our team takes great pride in sourcing amazing clothes for our customers, and it brings us joy to know that you were satisfied with your purchase.
Thank you so much for taking the time to post a review. We truly appreciate your support and love hearing that you adore the range of clothing you received at our shop. Our team takes pride in curating a diverse selection to cater to all tastes. We also value your kind words regarding our quick and careful shipping process.
“Absolutely amazing range of products. Very well sorted into categories which means some great discoveries of name brands, retro and by decades.
The website works effortlessly and there is a generous discount by email when you first sign up.
The delivery and turnaround is phenomenal and so cheap!!!
I cannot believe I can support this critical charity this way whilst getting so much pleasure.
The photos are accurate as our the sizing. What is helpful is the honesty about the condition of each item.
I just received four pieces this morning via shopify and Australia Post - the sms and email updates meant I knew when they would arrive and didn’t have to wait all day just in case. Sooo professional.
Also the items were wrapped individually in the prettiest pink tissue paper. It felt like Christmas to open them.
Cost of living and loss of work due to the pandemic has hit me hard. To buy name brands and try styles I wouldn’t be able to afford is sooo spoiling.
Do sign up to the emails as it curated new items that interest you each week.
This has been a life-changing experience for me to be honest.”
Dear Virginia,Thank you so much for your wonderful 5-star rating. It was so uplifting for our team to read your thorough and generous review. We are very grateful for your kind generous words as our team do go to a lot of trouble to make the online shopping experience a joy for our customers. Every purchase from our store helps to fund Lifeline’s Crisis Support Line (13 11 14) and our Community Support programs. Your generous purchase will certainly make a difference to others. Thank you, Virginia.
“Just recieved my order and I couldn't be happier. Everything was in great condition and perfectly laundered. The service and presentation were great as well - it didn't feel like a charity shop purchase at all. Good work team.”
Dear Pip,Thank you so much for taking the time review our team. We are thrilled to hear that you are were satisfied with your recent order. Our team takes great pride in ensuring high quality service and presentation, so it's wonderful to hear that it didn't feel like a charity shop purchase at all.
Dear Malissa, Thank you for taking the time to leave a a review. We're thrilled to hear that you found our service to be great and our product to be of good quality. Our team spends a considerable amount of time doing what we can to assist our online customers and your recognition means a great deal. Thank you.
“What a fabulous find! Lifeline Northern Beaches will from now on be my number one go to shop for that something uniquely dazzling for that million dollar look with a 'steal' price tag!
Loved my oh so pretty Marcs' cocktail dress to impress!”
Hi Elizbeth, Thank you for making the time to leave us a review. We greatly appreciate your feedback and are so excited to hear that you will be making our shop your number one go to shop for something unique and dazzling. Look out for our twice weekly newsletter and our Fabulous Finds!
“Prompt refunds. May take up to a week to dispatch delivery. Excellent details of listed items online - very helpful. Superior information in this regard.”
Thank you for your kind review. We are a small team that run the online shop three days a week, doing our best to provide our customers with a positive online shopping experience. Your loyal support and positive feedback is greatly appreciated.
We are so pleased to hear that you are having a positive experience with our Online shop. Thank you for your review and helping to support Lifeline's Community programs.
“Thank you, for sending my order so promptly. Further to this, I must commend you on how beautifuly you folded and wrapped the garments. Great service. Many thanks Sharee Dd”
Hi Sharee, Thank you for taking the time to leave a review and for commenting on the beautifully folded and wrapped garments. Our staff member was so pleased to hear about your positive review. She takes great care in ensuring that our beautiful garments arrive safely.
We haven't heard back from you and we hope that you have recieved your parcel from Sendle.
Thank you for your honest review. We will use it to evaluate our new mailing system to regional customers.
“Even after a detailed investigation, I didn’t receive my parcel.
I was not left any delivery note nor ref number to action; although the delivery company did get back to me.
A disappointing experience.
For all.”
Our sincere apologies for this inconvenience. We are working very hard to resolve this issue with our new delivery company and will continue to keep you personally updated.
Hi Patrizia,
Thank you for your kind message to let us know how grateful you were for our team helping you through this delivery debacle. We appreciated your patience and were so pleased to hear that your dress arrived intact and glorious following a national investigation with this delivery service. We hope you look sensational in this spectacular Victoria Beckham dress, it truly is a stunning garment!
You will be pleased to know that we are now returning to our original delivery service, which is better able to support our regional customers.
“Gorgeous garments. Beautifully presented, always just as described, and nicely wrapped. Super efficient delivery. So good to be able to make a worthwhile contribution to wonderful Lifeline, and to help to promote sustainable clothing!”
Thank you, Aileen for your being a loyal customer. Every purchase from our store helps to fund Lifeline's Crisis Support Line (13 11 14) and our Community Support programs. We are also proud of the fact that we are able to curate a wide range of high quality second hand fashion to promote sustainable clothing.
“I do a lot of on-line shopping and rarely have I found such a professional website, easy ordering and prompt delivery as yours. I am in awe with how easy it is to manouvre over your site, Everything is well presented. Thank You.”
Dear Ursula, Thank you for your kind review and for recognising the hard work of our online team. We were so pleased to hear that your were happy with our service. Every purchase from our stores helps to fund Lifeline's Crisis Support Line (13 11 14) and our Community Support programs.
“Where to begin? Lifeline Northern Beaches online shop has transformed my shopping experience, - from jaded and uninspired by anything I could afford in mainstream shops - to exciting, beautifully curated pieces which are tantalising, - interesting styles from varying eras, affordable and easy to browse and to purchase! Hooray for the whole hard-working team and thank you for all your efforts. A huge success story and may you thrive on into the future......I'm sure that you will!”
Hi Melanie, Thank you for your gorgeous review and best wishes. It has been wonderful to witness the growth of our online store and to find that a large volume of our customers, like yourself are return customers.
