“Items not delivered. Was told multiple times regarding replacement first they will be shipped then they were shipped ( no tracking provided) then was told my account will be blocked.
Unacceptable customer service”
Hi there,
I’m really sorry to hear about the issues you’ve experienced with your order and our customer service. It sounds incredibly frustrating, and I completely understand your disappointment.
Please know that we take your concerns seriously and want to make this right. If you could reach out to our support team at support@shopfreespirited.com, we will work diligently to resolve this for you. Thank you for your feedback; it helps us improve the experience for all our customers.
Best,
Free Spirited
“I have ordered both short and long sleeves and I love them both. Good quality shirts, beautiful colors, true to size and fast shipping.
Free Spirited Company is a safe company to order from”
Hi Helen! 🌟 We’re so happy to hear you love both your short and long sleeve shirts! Thank you for highlighting the quality, beautiful colors, and our speedy shipping. Your trust in Free Spirited means everything to us. We can’t wait to have you back for more vibrant styles! 💖✨
Hi Cindy,
Thank you for bringing this to our attention. I'm really sorry to hear that you haven't received your shipment yet. I understand how frustrating this must be, and your experience is important to us.
Please reach out to our customer support team at support@shopfreespirited.com, and they will be happy to assist you in resolving this issue. We appreciate your patience and are here to help!
Best,
Free Spirited
“I purchased a few short sleeves tee-shirts during the summer/early fall time frame, and I’m very impressed by the quality and beauty of each tee-shirt. They were so good that I just recently went back and purchased a few long sleeves tee-shirts. I recommend anyone thinking about purchasing some great quality and beautiful tee-shirts to purchase them from Mary at Free Spirit. You will not be disappointed. Good luck 🍀”
Hi Terence! 🍀 We're so thrilled to hear that you're impressed with the quality and beauty of our tee-shirts! Thank you for your glowing recommendation—your support truly means a lot to us! We can’t wait for you to enjoy your new long sleeves, and we look forward to bringing you more great styles in the future! 🌟😊
Hi Jane! 🌟 Thank you so much for your fantastic review! We're thrilled to hear you love our product. We appreciate your feedback regarding shipping and are constantly working to improve that experience. Your support means a lot to us, and we can't wait to serve you again soon! 😊💖
Hi Robin! 🌟 We’re so glad to hear that you love the black color! Thank you for your awesome feedback! Your enthusiasm truly makes our day, and we can’t wait to have you back for more fabulous styles! ✨🖤
Hi Felipe! 🎉 We’re so glad you’re loving the colors and quality of our product! Your feedback means a lot to us. Thank you for supporting Free Spirited, and we hope to see you back for more vibrant finds soon! 🌈😊
“I like the quality of the cotton though I do not like the tight neckline. I will be cutting mine and I'm not a big person.
I did not authorize a membership charge for $26.82 and still have not gotten a refund after requesting it several times since last month.”
Hi Sandy,
Thanks for your feedback! We're thrilled to hear you like the quality of the cotton, but I completely understand your frustration with the tight neckline. Alterations can definitely help, and we appreciate you sharing your thoughts.
Regarding the membership charge, I’m really sorry for any confusion caused. We want to ensure that everything is sorted out for you, so please reach out again, and we’ll do our best to resolve the issue as quickly as possible.
Best,
Free Spirited
Hi Mariah! 🌟 We're so glad to hear that you find our products comfortable and cozy! Thank you for sharing your lovely feedback. Your satisfaction brings us joy, and we can't wait to welcome you back for more fabulous finds! 😊❤️
Hi Debra! 🌈 We're so glad to hear that you love the colors and designs of our shirts! Your positive feedback means a lot to us. We can't wait to see you rocking our vibrant styles—thank you for your support! 💖✨
Hi Judy! 🌈 We're so thrilled you’re loving your tie-dyed shirts! Thank you for your amazing feedback on the quality and colors. Your support means the world to us, and we can’t wait to see you rocking more of our styles soon! 😊💕
Hi Barbara! 🌈 We're so glad to hear that you're satisfied with your shirts and loving the vibrant colors! Thank you for sharing your feedback—it truly brightens our day. We appreciate your support and look forward to bringing more colorful designs your way! 💖✨
Hi Peggy! 🌈 We're so glad to hear that you love our tees and the colors! Thank you for sharing your positive vibes with us. Your enjoyment means so much, and we can't wait to see you in more of our styles! 😄💖
Hi Larry! 🎉 We’re so glad to hear you found our team easy to work with! Thank you for your kind words about the ordering process. Your feedback means a lot to us, and we look forward to serving you again soon! 😊💖
Hi Susan! 🌟 We're so thrilled to hear that you're happy with your shirts! Thank you for the wonderful feedback on the quality and how well they wash. It means so much to us! We can't wait for you to enjoy more of our styles in the future! 😊💖
Hi Craig! 🌟 We're so glad to hear you had a fast turnaround and that you’re loving the quality of your T-shirt and the tie-dye design! Your feedback means a lot to us, and we can't wait for you to check out more of our creations in the future! 🌀💖
Hi Lisa! 🌟 We’re over the moon to hear that you’re getting lots of compliments on your clothes! Thank you for your lovely feedback about the materials and colors. It’s wonderful to know you’re enjoying our designs, and we can’t wait to see you shine in them again soon! 😊💖
“I own 6 Free Spirited products and I love them all. They are great looking, the colors are vibrant, they fit true to size and the quality is excellent. I have also bought 3 shirts to give as Christmas presents! I highly recommend Free Spirited products.”
Hi Sean! 🌟 We’re so thrilled to hear that you're loving your Free Spirited products! Thank you for your incredible feedback on the vibrant colors, fit, and quality. It's wonderful to know that you’re sharing the joy with others through your Christmas gifts! Your recommendation means so much to us, and we can’t wait for you to explore even more of our collection! 🎉❤️
“After doing everything this company asked me to do initially and 18 emails to process a return and fulfill their stated obligations , I still haven’t gotten any closer to resolution.
The company seems nice but likes to give the run around when fulfilling their obligations. Their items aren’t “true to size” as described in the sizing chart rather, incorrect. They’re all sweet as pie in the emails but fall short when actually delivering the goods. Expect long drawn out emails when handling an issue, akin to a bad moving company. USPS tracking states my return was received but my credit card company doesn’t report a refund. Also, Where’s my other order?? And, there are no free gifts just free lies to believe.
Even this survey is a bit silly and biased. 4/5 response querie question are hours and one is over a week. Nothing in the middle??”
Hi George,
Thank you for taking the time to provide your feedback. We genuinely apologize for the frustrations you've experienced regarding your return and the sizing of our items. It’s disheartening to hear that our communication hasn’t met your expectations, especially since we aim to provide a supportive and helpful service.
We understand how important it is to have clear and prompt resolutions, and we are committed to improving in this area. Regarding your return, please reach out directly to our support team at support@shopfreespirited.com, and we will ensure that we look into this matter thoroughly for you.
Your experience matters to us, and we’re here to assist you further.
Best,
Free Spirited
Hi Valentin! 🌟 We're overjoyed to hear that you love the vibrant colors of your purchase! Thank you for sharing your happiness with us. Your feedback means so much, and we can't wait to see you enjoy more of our products in the future! 💖✨
