“First, let me say, if I could give a 0 star, I would. I would like to express how disheartened I am by the lack of follow up and response by one of the main HR managers at the Shoprite store in Philadelphia. I work as a case Manager and have for over 30 or so years. I have been working with a client to try and find employment as they sincerely desire to work. However, both myself and my client have reached out via stopping into the store as well as both calling and leaving messages (in-person). However,till this day, we STILL have not heard back from this manager. I will not name them, because I will not put them on blast. But, you know who you are :/! However, I pray that the same energy or lack thereof, that you have been and continue to give out - returns to sender and that God allows that same karma//energy to hit you like a ton of bricks. It is sad that people these days do not even have the common decency to at least return someone's call. God forbit they needed something and their life depended on it. For me to say that I am saddened is an understatement. I am really disgusted by this simple lack of inhumane behavior.......that people have in management positions who lack even the basic level of empathy in a world full of selfish and non compassionate people. May God deal with you accordingly! Overall, for someone to be a manager they should have some sense of leadership skillset which is supposed to make them stand out from the normal workers....hmmmm, Selah!”
“Shoprite online is horrible. Time slots get compromised during payment process and will charge your method of payment causing me to spend time on the phone the get my money back.”
“ShopRite of Pennington has done an excellent job of delivering my groceries!!
ShopRite of Pennington has been excellent! They deliver everything I need and always on time!! thank you ShopRite of Pennington! Marie Ovalle!”
“ShopRite of Pennington has done An Excellent job of delivering everything that I need in a timely fashion!
I couldn’t ask for better service!!
Marie Ovalle
I’m extremely grateful!”
“I am 90 years old and I use my I pad to shop for my food which is delivered by ShopRite of Pennington! They have done an excellent job of delivering everything I need at the time and day that I request! I am extremely grateful! Thank you ShopRite of Pennington!
Marie Ovalle”
“I frequent shoprite mostly to do my grocery shopping. I mostly go to the stores located at Oxford & Levick sts. & the store located at the Cheltenham shopping plaza. At these two locations I find poor customer service, with a lot of the employees being very rude. Maybe they should be given classes or some type of instructions on treating customers with dignity. I understand that it can be difficult working with the public, but it's not personal, and whatever day you're having, or if you came in contact with a rude customer, you shouldn't allow that to interfere with how you conduct business with the next person. Maybe it's easy said than done, but I'll a little more gas to possibly avoid conflict.”
“My review is about Shoprite Piet Retief. There is a young man named Siyabonga the sales manager working there. If you need something done ASAP talk to this guy he is so so helpful and managed to sort out my enquiry same time. This guy deserves a raise or promotion honestly in the time he was busy helping me he was swiftly dealing with other customer enquiries and leaving all customers happy and sorted in no time. Well done Siyabonga!”
“ShopRite of Pennington has been a great place to shop! they provide excellent service! The daytime manager keeps the shelves full, and the lady in charge of home delivery does an excellent job of delivering everything you might need !”
“I am a regular customer at Shopright. I am always warmly welcomed by staff. The atmosphere is great, and the overall vibe is very welcoming. Customer service has shown noticeable improvement, which is commendable. I walk in feeling confident and walk out feeling even better every time. Well done to the entire Shopright team. God bless all Shopright employee's who sacrifice their family time for us.”
“ShopRite – Enfield, Connecticut ★☆☆☆☆
Visited on November 11, 2025, around 1:45 PM while traveling from Massachusetts. The staff here are rude, disinterested, unprofessional, and unhelpful—many look disheveled, hungover, or simply not in good condition to be assisting customers, as if they did not want to be there. I asked a worker who was stocking meat where I could find the pork section. His initial response, “in the refrigerator that holds the pork,” was unhelpful and dismissive. When I politely explained that I wasn’t familiar with the store layout, he reluctantly pointed me in the right direction. Another time, I asked where to pick up a pre-purchased order, and the deli worker questioned me instead of simply directing me. A different employee finally showed me the area. Overall, this store has poor customer service and unprofessional staff. I would not recommend this location until management improves employee conduct, training, and hires individuals who don’t come to work hungover.”
“I will never go back to ShopRite. They sell vegetables at twice the price of the farmer’s market in New Providence — and the quality is the same. On top of that, they often charge more at the register than the price shown in the store. I’ve noticed this several times.
This time, when I mentioned it to the cashier, she told me to go to customer service to fix it — meaning I had to stand in another line just to correct a few dollars. This isn’t a random mistake; it feels like a systematic error. When I told her that the mistakes always seem to be in the store’s favor, she confidently said, “That’s the way it should be,” clearly knowing the store would support her rather than hold her accountable.”
“My son got his first job at ShopRite, and unfortunately, his experience under this manager was very negative. He’s an introvert who was trying to step out into the world and gain work experience, but instead, he found the environment under her leadership to be discouraging and stressful. He repeatedly asked to transfer to in-store shopping, but she never gave him the opportunity and kept him on the register.
She came across as rude, unapproachable, and unsupportive—not the kind of manager who fosters growth or encourages young employees who are just starting out. Even during his interview, she made no effort to be welcoming; she didn’t smile at him or even acknowledge us in a professional manner. For a young person beginning their very first job, this lack of basic courtesy and support was disheartening and left a lasting negative impression.
ShopRite deserves managers who motivate, guide, and help employees succeed—not those who make the workplace feel unwelcoming.”
“Nicole is the best. She was able to find the products I wanted & still stay smiling. It was not an easy job & I would recommend going to ShopRite just for the thoughtful help”
“I’ve had multiple disappointing experiences at the ShopRite in Skillman, and unfortunately, today was no different. They often advertise special holiday deals, but when you get to the register, the prices haven’t been adjusted correctly — meaning you end up overcharged unless you catch it yourself.
A couple of weeks ago, I didn’t notice until I had already packed everything in my car. I had to go back into the store to get my money back — which was inconvenient but understandable once. However, today, on Memorial Day, I noticed I had again been overcharged for a holiday deal (Porterhouse T-bone steak). I went to customer service, and their response was incredibly rude and dismissive. They seemed irritated that I even brought it up.
I understand that mistakes can happen, but it’s how a store responds that matters. Unfortunately, the customer service team at this location does not seem to know what customer service means. There was no apology, no courtesy, just impatience.
This is not the level of professionalism I expect from a store like ShopRite. I hope management takes this seriously and improves training, because at this point, I’m reconsidering shopping here altogether.”
“Marcus at ShopRite on Washington rd Sayreville was one of the best cashiers I have ever had. He was polite,respectful and thorough. It’s not easy to take care of so many people and still maintain such a positive attitude. The woman ahead of us was a little grumpy, but Marcus was very courteous to her also. My son and his girlfriend ,who were with me that night (5/22/25) were equally impressed by Marcus. Please give him the recognition he deserves.
Thank Y
Dan,Dom and Manuela”
