ShopTo.Net Reviews

Name: ShopTo.Net
Rating: 1.96

2.0 Rating 46 Reviews

24 %

of reviewers recommend ShopTo.Net

Company Reviews

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Metrics

2.0

Based on 46 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

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Phone:

0844 318 1328

Location:

unit 2 western center, bracknell United Kingdom
rg121rw

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ShopTo.Net 1 star review on 2nd December 2021

Anonymous

Anonymous // 01/01/2019

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“Ordered a game, wished to texture it so opened a ticket. Re ieved an email saying they have closed the ticket and to sign in and start a new one, only to find they have closed my account”

Helpful Report

Posted 4 years ago

“Right had a big problem with pre order ps5 (said they couldn't take payment and cancelled it... Even though I paid a month ago) No answers from tickets so I contacted the twitter account and I will say they was brilliant... They helped me get my pre order back on track again, twitter team are the best”

Helpful Report

Posted 4 years ago

“I would give 0 stars if I could. They sent me something I didn’t order and charged me £200 for the privilege. Not they don’t respond to any form of contact. They have no phone support and no email support. Only helpesk tickets that they don’t respond to. It’s not even that big of an error they’ve made, I made a pre order but then changed my mind. They sent the stuff anyway and charged me without contacting me and now I can’t even raise a simple return to get my money back. They just stay silent and snark back on Facebook messenger. I don’t know if this entire operation is a scam but they don’t appear to take customer service seriously and charge cards without permission. Avoid them. Just use Amazon, at least if something goes wrong they will sort it.”

Helpful Report

Posted 4 years ago

“Great along as you don't have a problem... But as soon as you get a problem, good luck with that, no response from customer service now for 5 days and Facebook page just deletes your comments unless they are positive comments 😡 avoid this company 😡”

Helpful Report

Posted 4 years ago

“Used TrustPilot and they repeatedly report my honest account and try and call me a liar to have my review removed. They don’t take accountability for their errors. They’re rude and when they can’t intimidate you into changing a review to a 5 star one, they will report you and your integrity to have your review removed. They do that rather than being accountable for their mistakes and unprofessionalism. I contacted them via FB messenger (I was redirected after clicking the ‘message us’ button) because we paid for and did not receive an item. We were mocked, called entitled, accusatory and basically told ‘we sent it, deal with it, oh well’. At one point I was told I wouldn’t be sent a new one or refunded. The staff on Facebook messenger are disgustingly rude and condescending and because you ultimately end up having your query sorted by the staff above them in the ticket help desk department, they’re a massive waste of salary, sat being paid to be unprofessional and lose customers due to their ‘smart’ & unfunny replies. We finally got a refund from the real customer service team after creating a help ticket, who thankfully are polar opposites to the kids on the Facebook team. The help desk team should be the only point of call. The help ticket team are very professional and although take a little longer to reply. It’s worth it. You receive the help you deserve being a paying customer.”

Helpful Report

Posted 4 years ago

“Few issues I have had with ShopTo. Firstly they didn't bother dispatching my order I paid extra for 24 hour delivery. I had to contact them when it didn't turn up as I had received nothing at all to tell me what was going on. Their customer service is shockingly bad and out of spite just deleted my order without telling me, when I complained he deleted my account preventing me from doing anything about it. I emailed their CEO, Igor, and got nothing back. The only thing they have done is try to take down my negative reviews. Do not trust their 4.6 trustpilot review, they have another account on there with 1.2 stars and the common theme from everyone is that they get negative reviews taken down and leave the very suspect looking 5 star reviews that all focus on how great the experience was, none of these 'reviewers' have ever left more than 1 review. They will almost certainly try to get this review taken down to maintain their scam.”

Helpful Report

Posted 4 years ago

“I recieved an invoice from these ppl 4 days ago. I had not been online at the time the order was made. The order was for 50 pound for a live xbox gift card. I tried to contact them to tell them I had not made this order. I got no reply. I complained to PayPal and also my bank. Waiting to hear from PayPal. I did some research on this company which made me worry more only trust pilot have too good to be true reviews on this company. I put my negative review and within 5 mins I got a response from shopto.net.Not about my fraudulent order but they were not happy with my review. I told them why their only answer was talk to PayPal. I asked why have not recieved this so called code. They told me they do not send codes to emails. You have to go to your acc. But I don't have an acc I had not ordered from them. On the receipt it says in red letters that a fraud check will be made before you get your order and yet they had let someone use my email to make an acc with them without verifying the email address they were given, some fraud check that was didn't even bother to verify a potential customers email when they are being paid 50 pounds for a code that is being sent to that acc.Their only answer was talk to PayPal. I did not get any answers when I questioned their lack of concern that fraud has been committed here. Funny how they have a no refund no return policy on digital orders. They don't even care when an order has been made unauthorised. I have not recieved anything off them and feel they don't care as long as they get their money. Before you go believing the too good to be true trust pilot reviews read the ex employees reviews on glass door quite shocking DO NOT ORDER DIGITAL FROM SHOPTO. NET ONCE THEY RECIEVE YOUR MONEY HARD LUCK WOULD GIVE NO STARS FOR THIS DON'T CARE COMPANY YOU HAVE BEEN WARNED!”

Helpful Report

Posted 4 years ago

“I bought a digital game. I was unable to download it. I could not get onto the Nintendo store on my 3ds. Customer service was slow. I have been refused a refund. I am now stuck paying for an item I cannot use. BUYERS BEWARE.”

Helpful Report

Posted 4 years ago

“I bought a digital game from shopto.net for my 3ds. When I tried to download it I was unable to access the Nintendo store. I asked for a refund. It was refused. I had to wait a long time to receive a reply to my messages. I have e have now paid for an item I cannot use. BUYERS BEWARE.”

Helpful Report

Posted 4 years ago

“Company took 77 quid from my account without permission. Its been 3 weeks trying to get it back while they spin a web of lies about me being hacked clicking links i shouldn't when there is clear proof the 77 went directly in their pocket on their invoice system. Total scam artists.”

Helpful Report

Posted 4 years ago

“The company hast created an account based on my E-mail adress by themselves and charged my Paypal account multiple times. The customer service (via Messenger) is rude and uses swear words. A company E-mail does not exist. Information by phone is charged extra and very expensive. They are violaating the data privacy act by refusing to give information about the personal data they are using from you. They claim the Paypal was hacked, while Paypal tells otherwise. A lawsuit has been filed.”

Helpful Report

Posted 4 years ago

“Purchased a Christmas gift. 6 days over their 14 day return period and can’t exchange. Son has received same gift from two people and they don’t offer extended Christmas returns. Told me to tell other person to take theirs back and also reported my review ok trust pilot to try prevent it showing.”

Helpful Report

Posted 4 years ago

“Still waiting for my digital download. Have rung the help line but have been first in line in the queue for an eternity, also was charged for the call. Getting the feeling they are scammer. Would never use again and would not recommend. Wish i hadn't bothered.”

Helpful Report

Posted 5 years ago

“Shocking service no delivery no contact at all even though contacted 3 times. Modern day high way robbery steer clear these guys are a joke”

Helpful Report

Posted 5 years ago

“They deleted my gold member status then when I raised the issue with them they terminated my account, by far and away this is the worst company I have ever dealt with.”

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Posted 5 years ago

“Fantastic prices for games and always prompt shipping”

Helpful Report

Posted 5 years ago

“Amazing.... I would give more stars Never shopped with this company.. purchased a game that was coming out for PS4.. battlefield v Delivery very fast.. excellent price thank you shopto.net highly recommend..”

Helpful Report

Posted 6 years ago

“The xbox one you delivered is faulty. I unboxed it, turned it on, it updated then i went to play fifa (the game that came with it) it turned off and wont turn back on. The xbox must of been on for a grand total of 15 minutes before it broke... Its in a well ventilated area, I have done all the unplugging and plugging back in but it just wont turn on. Its ridiculous that i bought a new xbox and i get this issue. How can we resolve this quickly as i have many friends coming around this weekend for a gaming session. I also called your support team who couldnt help and microsoft who also couldnt help. This company seem to sell dodgy tech and then have 0 support for it. Looks like its going to take weeks for them to resolve this. This company are quick to take your money but awful slow service. I deal with a lady called Robin in customer service (after 20 minutes trying to get through) who really wasnt helpful. Avoid this company”

Helpful Report

Posted 6 years ago

“Offered cheapest prices for items when compared to amazon.co.uk and Tesco direct. Had an issue with my online account which was immediately resolved by a quick phone call to their customer services.”

Helpful Report

Posted 7 years ago

“The best game prices. Super fast dispatch.”

Helpful Report

Posted 7 years ago

ShopTo.Net is rated 2.0 based on 46 reviews