“Loved the movies! What's not to like, if it's MST3K? I'm really glad that Shout Factory is making these early volumes available again to people like me, that missed them the first time around. Keep up the great work Shout Factory!!”
“YOU WERE THE ONLY WEBSITE WHO TOLD ME WHEN SEASON 5 AND 6 WOULD BE AVAILABLE. I RECEIVED NO HELP FROM AMAZON OR BARNES AND NOBLE. THANK YOU FOR YOUR PROMPT DELIVERY, ALSO.”
“From order to delivery, this company is a film fan's greatest ally. They bring your favorite films from yesteryear, and today, into reality. Through lovingly made packages, loaded with special features, and great artwork.”
“I am one of the few and the proud remaining collectors of physical media, and Shout! Factory is one of the best distributors around. Their catalogue is terrific, and their customer service is second to none. I'm especially a fan of their classic TV releases ("Kojak" and more) as well as the recently launched line of Shout Select Blu-ray titles. I've been a happy customer for years and look forward to seeing what releases Shout has in store for the future.”
“There was some problems with the shipping. Something to do with the website. But I had great customer service to get it fixed and it got shipped to me in no time.”
“Being a huge fan of the work Shout Factory does, I prefer to support them directly by shopping on their site directly rather from outside vendors. They somewhat recently redesigned their website to make it even more intuitive to shop on it, which I have very much appreciated. The only thing I wish they would add is a feature so that when one signs into their own account, they can see their complete order history, with a detailed list of titles in each order, and the ability to edit orders should it be required. I recently couldn't remember whether or not I had ordered a particular title because I had in fact pre-ordered it months ago and couldn't find a confirmation email in my inbox confirming that it would arrive at some point. This is the only thing that I feel is lacking in the Shout Factory shopping experience. Other than that, I'm very satisfied with the service.”
“I had to buy the set directly from Shout Factory just to get the fabulous exclusive Disc (Play MSTIE For Me Triple Decker), making this a FANTASTIC value and a great addition to my collection. Keep 'em coming!”
“A few months back I ordered a large number of movies, roughly 12-15 movies. I was impressed at first, receiving the first 10 or so movies in two shipments very quickly. Eventually a week later I received what I thought was the remaining 2 movies, unfortunately I received 2 more copies of a movie I was already sent. When I contacted Shout/Scream factory, they apologized for the mix up and explained there was a glitch with my order and would send out the remaining two movies asap. Another week and a half later, those movies had yet to ship. I decided to cancel the last remaining movies, shortly there after, I received a reply stating my order was cancelled due to multiple attempts at trying to process my payment method. I ended up purchasing those movies from Amazon.com with the same card your company mysteriously couldn't process. I received those movies two days later from Amazon without any issue.”
