Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,699 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,699 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm really pleased with my loafer's , they are really comfortable.”

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Posted 1 year ago

“Easy website to navigate, good prices and great quality!”

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Posted 1 year ago

“Thank very much, have a good Christmas 🎄🎁”

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Posted 1 year ago

“Good product and well packed & speedily sent”

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Posted 1 year ago

“Disappointed that the package arrived damaged and bent. Felt like no care had been given in packaging and shipping.”

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Posted 1 year ago

“I love my shoes . Good customer service”

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Posted 1 year ago

“Saw what I wanted, ordered what I wanted and got what I wanted as simple as that . Great fast service.”

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Posted 1 year ago

“They are great”

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Posted 1 year ago

“They looked good but were too small”

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Posted 1 year ago

“Shoes arrived promptly but did not fit so I returned them on 4th December. Tracking shows that they were delivered on 6th December but it is now 15th and I have received no confirmation email from you. I would appreciate an update and refund from you. Thankyou”

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Posted 1 year ago

“Lovely good quality warm winter boots .”

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Posted 1 year ago

“Ordered boots and they came really quickly. Lovely style and good strong material. I take a 6 but it was too big. I could slip my foot out without unzipping it. Sent the boots back (free if your getting a replacement pair) and now awaiting my new size 5 boots. It's been a week but I suppose because it's so near Christmas there will be delays.”

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Posted 1 year ago

“Love these mules so comfortable and can be worn anywhere”

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Posted 1 year ago

“These are my 2nd pair of boots, there comfortable from the start and look good with jeans or a skirt 👍🏻 thankyou”

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Posted 1 year ago

“Smooth sale, fast delivery, love my Barbour boots!!”

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Posted 1 year ago

“Had no problems ordering & my order was delivered very quickly, unfortunately not as comfortable as expected so have had to return”

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Posted 1 year ago

“Very poor customer services. Received a pair of boots which had clearly been very tried on by a previous customer, and even included their packing slip showing all their personal information. Shuperb requested multiple photos but it’s still costing me to return the worn boots as they won’t provide a returns label. Shop elsewhere!”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for the review and firstly let me sincerely apologise for any inconvenience caused, I am sorry to hear the this has happened. We have responded to your email and provided you with a prepaid returns label so the order can be returned, if you have any further questions, please contact us directly via email. Kindest regards. Sonal.

Posted 1 year ago

“Terrible, I bought 2 pairs of hush puppies. 1 pair had one shoe smaller than the other and the other pair were both far too small and the stitching was faulty going off the edge of the shoe. I’ve parcelled up ready to return and waiting to get a label printed as don’t own a printer, disappointed you have to pay for returns - even though both pairs are faulty.”

Helpful Report

Posted 1 year ago

“I am trying to get a return label for these boots as they are not waterproof as described”

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Posted 1 year ago

“First bought a navy pair of desert boots ,great fit and make, really comfortable so I bought a second pair in the tan colour all good again but just seemed a little wider in fit so I bought some fleecy foot inners, would recommended to anyone.”

Helpful Report

Posted 1 year ago

Shuperb is rated 4.7 based on 17,699 reviews